When purchasing uniform at the Maidstone branch at Newnham Court I was assisted by an extremely helpful young man called William. He ensured that I left with everything I needed for my daughter to sta... Se mere
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Se, hvad kunderne siger
Very friendly staff, great service. Ruby was a superstar - she helped me source my sons Y7 school uniform (13/08/2026) and was so friendly and helpful and made the whole process so much easier than i... Se mere
Virksomheden har svaret
Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Se mere
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Visited the Tunbridge store this summer and was greeted at the door by Jess who was incredibly helpful. She knew what we needed and didn't need, great with sizes and was so patient with us at a busy p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Kontaktoplysninger
Storbritannien
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Fremragende
2 t anmeldelser
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Just been into the Tunbridge Wells…
Just been into the Tunbridge Wells store to get my son's uniform.
Oliver was exceptionally helpful and was in and out and all sorted in less than 20mins.
Happy customer. Thank you so much.
3. august 2026
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Good morning,
Thank you so much for your fantastic 5-star review. We're delighted to hear that Oliver provided such helpful service and made your visit to our Tunbridge Wells store quick and efficient. It's great to know you were able to get everything sorted in under 20 minutes.
We'll be sure to pass your kind comments on to Oliver.
Best wishes,
The Monkhouse Team
Staff were uninterested- don’t bother going to shop
Staff were uninterested - poor service and no apology or offer to help with ordering online despite I was trying to order on my phone in store and the website kept chucking me out. Very reminiscent of the sketch ‘ computer says no’
3. august 2026
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Good morning,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet the standard you expected. This isn't the level of service we aim to provide, and we apologise that you didn't receive the assistance you needed while trying to place your order.
Best wishes,
The Monkhouse Team
Visited the Chatham store today
Visited the Chatham store today, had excellent customer service from a lovely friendly lady named Bal. She sized my son up for his first blazer straight away, very efficient and friendly service. Highly recommend this uniform store.
3. august 2026
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Good afternoon,
Thank you for your 5-star rating and for taking the time to share your positive feedback. It’s wonderful to hear that Bal provided such friendly and efficient service while helping your son with his first blazer. We’re delighted you had such a positive experience, and we’ll be sure to pass your kind comments on to Bal and the team.
Kind regards,
Monkhouse Team
Lauren is amazing!!!
Had an appointment in the Gloucester branch this morning to get new uniform for my daughter who is starting year 7. Lauren took care of us and was absolutely amazing. Very patient from start to finish. Very knowledgeable and my daughter was very much as ease with her. Nothing was too much.
3. august 2026
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Besvarelse fra monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review. We're delighted to hear that Lauren made your visit to our Gloucester branch such a positive experience. It's fantastic to know that her patience, knowledge, and friendly approach helped put your daughter at ease while preparing for the exciting start of Year 7.
We'll be sure to pass your kind comments on to Lauren, they'll mean a great deal to her.
Best wishes,
The Monkhouse Team
Best Experience ever
I visited Monkhouse Chatham Dockyard, for the very first time. After circling 20 mins looking for parking due to Satnav mislead, I finally got there. I later learned from staff within that its best to use MnS for Sat Nav directions so you end up in the correct car park. Ok, finally got to the store. First I was greeted warmly by someone I think must have been shop manager and asked if I had booked an appointment. I hadnt and was already kicking myself for not having done as it had crossed my mind to do so earlier. I said No, feeling deflated with my little girl next to me. But, the lady's face lit up with a bright smile as she said, "never mind, we've got Sydney who can help you". Oh my word, Sydney! Where do I begin? Very welcoming, engaging, knowleadgeable, shares in decision making, friendly, made me feel like we'd known each other as childhood friends. I will need 365days to sum up my experience. So in summary Sydney U're SIMPLY THE BEST!!!
Keep it up.
1. august 2026
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Good afternoon,
Thank you for your 5-star rating and for taking the time to share such wonderful feedback. It’s fantastic to hear that you received such a warm welcome and that Sydney made your first visit so enjoyable. We’re delighted that their friendly, knowledgeable, and engaging service helped create such a positive experience for you and your daughter. We’ll be sure to pass your kind words on to Sydney and the team.
Kind regards,
Monkhouse Team
Knowledgable and lovely
We visited the T’wells store to kit out my daughter ready for secondary school. Soon as we walked in Bella was ready to help us, her knowledge of what we needed for our school was great and she picked out the perfect sizes for my daughter by eye. Bella checked on how we were doing in the changing rooms and helped us gather all the items we wanted, she was super lovely and made the process enjoyable, positive and memorable. Only shame is that the shop fit is a little shabby and dated, but it’s also kind of lovely in a nostalgic kind of way!
1. august 2026
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Good afternoon,
Thank you for your 5-star rating and for taking the time to share your wonderful feedback. It’s lovely to hear that Bella provided such knowledgeable and friendly service, making your daughter's school uniform shopping experience enjoyable, positive, and memorable. We’ll be sure to pass your kind comments on to Bella, they'll mean a great deal to her.
Kind regards,
Monkhouse Team
Hollie in Cheltenham was super helpful
Hollie in Cheltenham was super helpful. She greeted us at the door with a welcoming smile and stayed with us, checking fit & going to look for alternative sizes. The 4 star review reflects store layout and lack of air conditioning NOT the staff service. The placement of the changing rooms by the tills, in a busy store, is not an ideal environment for children to have to open the door to show their parents how the uniform fits, with all those other people standing around. Its very crowded in layout of all the different uniform stock.
1. august 2026
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Good afternoon,
Thank you for your 4-star rating and for taking the time to share your feedback. It’s lovely to hear that Hollie provided such welcoming and helpful service throughout your visit, and we’ll be sure to pass your kind comments on to her. We also appreciate your feedback regarding the store layout and changing room experience, as it helps us understand where we can continue to improve.
Kind regards,
Monkhouse Team
I don't normally leave reviews but I…
I don't normally leave reviews but I was helped today by a very lovely young woman, Lola who was kind and patient with my son as we choose uniform. She has very helpful and reassuring.
1. august 2026
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Besvarelse fra monkhouse.com
Good afternoon,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Lola provided such kind, patient, and reassuring support during your visit. It's wonderful to know she helped make choosing your son's uniform a positive experience. We'll be sure to share your kind words with Lola.
Kind regards,
The Monkhouse Team
Sonia was Fantastic
We had Sonia who made our experience extra special. She made sure to ensure a sense of pride was felt when our daughter was trying on her new uniform. I gave 4/5 as the prices oh my Lord but all done now
6. juni 2026
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Good afternoon,
Thank you for your lovely review. We're delighted to hear that Sonia made your visit such a special experience and helped your daughter feel confident and proud in her new uniform. We really appreciate your kind words about her care and support, and we'll be sure to share your feedback with Sonia.
Kind regards,
The Monkhouse Team
Besvarelse fra monkhouse.com
Good afternoon,
Thank you for your lovely 5-star review. We're delighted to hear that Jysca was so helpful and made your shopping experience easy and enjoyable. We'll be sure to share your kind feedback with her.
Kind regards,
The Monkhouse Team
Poppy was fantastic made it quick and…
Poppy was fantastic made it quick and simple nothing was too much bother, thank you
1. august 2026
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Good afternoon,
Thank you for your fantastic 5-star review. We're delighted to hear that Poppy provided such efficient and helpful service, making your visit quick and easy. It's wonderful to know she went the extra mile to ensure everything was taken care of. We'll be sure to pass on your kind feedback to Poppy.
Kind regards,
The Monkhouse Team
I have just purchased my daughter’s…
I have just purchased my daughter’s uniform. Parmida assisted us she was super helpful and very pleasant and she made the whole experience a lot less stressful.
1. august 2026
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Besvarelse fra monkhouse.com
Good afternoon,
Thank you for your wonderful 5-star review. We're so pleased to hear that Parmida provided such helpful and friendly service during your visit. It's fantastic to know she helped make the uniform shopping experience easier and less stressful. We'll be sure to share your kind words with Parmida.
Kind regards,
The Monkhouse Team
Matthew at Monkhouse Maidstone was a…
Matthew at Monkhouse Maidstone was a wonderful help. He was very knowledgeable about the requirements for the school uniform we needed. He put us at ease, was very professional and made the whole experience a pleasure.
31. juli 2026
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Besvarelse fra monkhouse.com
Good afternoon,
Thank you for your lovely 5-star review. We're delighted to hear that Matthew at our Maidstone store provided such knowledgeable and professional service. It's great to know he made your visit a pleasant and stress-free experience. We'll be sure to pass on your kind feedback to Matthew.
Kind regards,
The Monkhouse Team
I arrived with my 11 year old daughter…
I arrived with my 11 year old daughter without an appointment,and we were quickly helped by the amazing lad Harry.
If he didn’t help us I would have been completely swamped,but instead I had the help to get the right sizes and correct equipment for my daughter.
It was upon checkout,that i was made aware that Harry was in his only second week of his job position,I thought he had been there for a while as he was brilliant with everything and helped so much. So thankyou to Harry,for making,what could have been,a nightmare journey,a swift and easy one,and also thankyou to the lovely girls on the cashier desk,you were all so lovely and polite!
30. juli 2026
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Besvarelse fra monkhouse.com
Good afternoon,
Thank you for taking the time to leave such a fantastic 5-star review. We're so pleased to hear that Harry made your visit such a positive experience, especially without a pre-booked appointment. It's wonderful to know he helped you find the correct uniform and equipment for your daughter, making the process smooth and stress-free. We're especially delighted to hear how impressed you were to learn it was only his second week with us! We'll be sure to share your kind words with Harry, as well as the lovely team on the tills.
Kind regards,
The Monkhouse Team
Honor at the Altrincham store was…
Honor at the Altrincham store was really helpful. She knew exactly what we needed and went in search of different sizes as needed. Really professional
31. juli 2026
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Good afternoon,
Thank you for your wonderful 5-star review. We're delighted to hear that Honor provided such professional and helpful service during your visit to our Altrincham store. It's great to know her product knowledge and dedication in finding the right sizes made your shopping experience an easy one. We'll be sure to pass your kind feedback on to Honor.
Kind regards,
The Monkhouse Team
Excellent service -Hannah
Hannah at Highsted Grammar School was amazing, experienced, professional and well organised
30. juli 2026
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Good afternoon,
Thank you for your wonderful 5-star review. We're so pleased to hear that Hannah provided such an amazing experience at Highsted Grammar School. It's fantastic to know her professionalism, experience, and organisation made such a positive impression. We'll be sure to share your kind feedback with Hannah.
Kind regards,
The Monkhouse Team
The staff is really helpful
The staff is really helpful! came over to the Gloucester store, was greeted and helped out by Nikita, he was very nice, even popping back into the backrooms and checking online for missing sizes!
30. juli 2026
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Besvarelse fra monkhouse.com
Good afternoon,
Thank you so much for your fantastic 5-star review. We're delighted to hear that Nikita provided such friendly and helpful service during your visit to our Gloucester store. It's great to know he went the extra mile by checking both our stockroom and online to help you find the sizes you needed. We'll be sure to pass your lovely feedback on to Nikita and the team.
Kind regards,
The Monkhouse Team
Amberley Shop Assistant
Amberley was very efficient, very helpful, knowledgeable and friendly, a great service.
30. juli 2026
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Besvarelse fra monkhouse.com
Good afternoon,
Thank you for your wonderful 5-star review. We're delighted to hear that Amberley provided such efficient, friendly, and knowledgeable service. It's fantastic to know she made your visit a positive experience, and we'll be sure to share your kind feedback with her.
Kind regards,
The Monkhouse Team
Poppped to the Chatham branch and was…
Poppped to the Chatham branch and was served by simran she was amazing knowledgeable and great customer service she went above and beyond
Thank you simran keep being amazing
30. juli 2026
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Good afternoon,
Thank you so much for your fantastic 5-star review! We're delighted to hear that Simran made such a positive impression during your visit to our Chatham store. It's wonderful to know her knowledge, dedication, and exceptional customer service went above and beyond your expectations. We'll be sure to pass on your kind words to Simran.
Kind regards,
The Monkhouse Team
Nice service and kind behaviour from…
Nice service and kind behaviour from the staff
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra monkhouse.com
Good morning,
Thank you for your lovely 5-star review. We're so pleased to hear that you received friendly service and experienced the kindness of our team. Your feedback is greatly appreciated, and we look forward to welcoming you back again.
Kind regards,
The Monkhouse Team
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