Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
They have effectively stolen my 91$ and are ignoring e-mails sent to support_at_mondoshop.com.
I've placed an order on the 24th of Dec, 2025. As I am typing this, it's by god's grace, 27th of Apr, 2026, and I still don't have either my money or my vinyl at hand. I have sent numerous polite emails asking for the estimated delivery time for my order, but they haven't even bothered to reply.
son literal unos ladrones en toda la extenxion de la palabra, no les compren nada.
Honestly blown away by the best customer service i have ever received from a company. What an amazing experience. Truly will be shopping here for the rest of my life. Can’t recommend these guys enough
I actually had a really good experience with these guys. Had a few issues with my order but it came in really good time and great quality.
Shocking customer service, so annoyed. Ordered a product in February, lost in transit and MONDO couldnt care less. It was a timed pre order so no option to order again. Angry is an understatement. Feel like canceling my other orders i have placed with MONDO
Not worth a 1 star at all but they can have it. If you’re buying internationally and don’t live in the US, don’t bother. They will lose the parcels repeatedly and are ready to keep shipping it over and over even if the same method is not working. They’re very polite but are not willing to think outside the box to problem-solve. They had me riding this issue since May 2024…resolved in April 2025 after I decided I couldn’t deal with them anymore after nearly a year of terrible service. Incompetent.
Not sure if they even sent out a “replacement” those 3 occasions or just sent a fake tracking number. They offered to send a 4th replacement haha! And guess what? When I checked before agreeing, the item was Sold Out on the website! Shocking customer service. AVOID!!!
Bought the Silent hill 2 OST on January 31st , just got it delivered (Feb 6th) . took 7 days from the Us to Germany which is like the fastest Shipping Experience i had so far in terms of Intl orders. was my first order at mondoshop but definately wont be my last!!
Long delivery time (months) and poor quality/knock offs
PS not Melbourne/Australia based as the name suggests.
I ordered at the begin of June and still didn't receive my order. When I asked the customer Service they only say, that they have to much order, but it can`t be that my order is after 1 month still not send. It seems that Mondo takes the money from international buyer but the sending to foreign Country has no priority. It seems that they don`t work after the date of Order but by America First.
I ordered a Christmas gift with promotional delivery. Instead of the expected 7-10 business day delivery, it took more than a month. After informing customer support, they decided to take no action, and after one more week of waiting, they unilaterally canceled my order
Mondo has greatly improved their service and I appreciate the update and better quality. Keep at it and keep getting better. There have been a lot of customer service improvements in the last year or so. Thanks!
I was a little bit wary of ordering LPs etc from the US to the UK as postage & taxes can be extortionate on some websites, but I was sick of seeing the greedy re-sale prices on ebay so decided to give Mondo a shot. Postage and taxes on a $45 in-stock order was $21.95 which was reasonable enough, and arrived with me in NI in just 9 days from order! Probably quicker if you lived in Mainland UK as it goes through Heathrow (and then delivered by Evri). The LP was sent in very sturdy cardboard packaging and was in perfect condition. I would have no hesitation in ordering from them again. Why pay scalper's prices - sign up to Mondo's stock alerts and just order direct!
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
