I needed a kitchen sink ASAP. They had the perfect one but I didnt know if their delivery would arrive on time, I asked in the online chat they have on the website and Craig answered quickly that if I... Se mere
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Se, hvad kunderne siger
I purchased my double stainless steel kitchen sink at a reasonable price. The product is brilliant, and I'm really happy with my purchase. The customer service was fantastic, helpful and knowledgeable... Se mere
I order a radiator/towel rail for my new bathroom. It came quickly and looks nice. Hasn’t been fitted yet so can’t comment on performance!
I used Modernlivingdirect to order parts for a new cooker. The website gave a great price, but didn't have them in stock for immediate delivery. However, I was able to confirm timescales using their o... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Trading for over 25 years, you can trust Yorkshire's leading Independent Kitchen and Bathroom retailer.
Kontaktoplysninger
2 Duncombe Way, BD8 9SY, Bradford, Storbritannien
- 01274 541236
- sales@modernlivingdirect.co.uk
- modernlivingdirect.co.uk
4,4
Fremragende
96 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Heated towel rail 10/10 costumer service
I needed to order a heated towel rail for my bathroom, I called for more technical info and availability information. Amreen was the best costumer service help I've ever had. Sorted all the pieces for me and got in touch with the manufacturer to get the items not in stock and managed to get a next day delivery on all of them. I was so impressed! And the product also was spot on! Couldn't recommend this shop more, they will be now my go to 100%.
15. januar 2025
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thanks so much for the amazing review! We're delighted Amreen could help get everything sorted so quickly — she really is a star. We're glad you're happy with the towel rail and look forward to helping you again soon!
Modern Living
Besvarelse fra Modernlivingdirect
Thank you for your feedback, and we're sorry to hear about your experience.
Just to clarify, we don’t cover the cost of returns, as outlined in our returns policy. We understand this may be frustrating, and we’re always looking for ways to improve our service.
Great service from company and…
Great service from company and specifically Amreen. My order was personally take care of and shipped with urgency to be delivered next day. Great after care and order progress timing.
19. december 2024
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thanks for the great feedback! We're so pleased Amreen was able to look after your order and get it out quickly. Delighted you were happy with the service — we really appreciate your support!
Best regards,
Modern Living
Unwilling to accept a return 4 days out…
Unwilling to accept a return 4 days out of the 14 day period. Our workmen were delayed, so by the time they checked the extractor and realised it wasn’t right it was just outside of the returns period
2. december 2024
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thank you for your feedback. We do appreciate the circumstances, but as the return request was made outside of our 14-day return period, we're unable to accept the item back. Our returns policy is in place to ensure consistency and fairness for all customers.
We’re sorry we couldn’t be more accommodating on this occasion and hope for your understanding.
Spoke with Michael and ordered A Aria…
Spoke with Michael and ordered A Aria ceiling hood . Amazing bit of kit ! Quick delivery ! Couldn’t be happier highly recommend
14. august 2024
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thanks for the great review! We're glad you’re loving the Aria ceiling hood — and brilliant to hear Michael looked after you. Really appreciate the recommendation!
Modern Living
Ordered a sink at a great price
Ordered a sink at a great price, far cheaper than other companies and it was delivered very quickly. All fitted this weekend and no issues. Great experience, would recommend using them.
20. juli 2024
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thanks so much for your kind words! We’re glad you got a great deal and that everything fitted perfectly. We really appreciate your recommendation and look forward to helping again soon!
Modern Living
Terrible service
I received terrible customer service from this company.
I bought a towel radiator. It arrived with a dent. They refused to exchange it because they said that 10 days have passed so they basically cashed in for sending a faulty product - shocking service, how can they still be in business?
Stay away from this company
6. juli 2024
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
We’re very sorry to hear about your experience and the issue with your towel radiator. We always aim to resolve problems quickly and fairly, and we regret that this situation has left you disappointed.
We appreciate your feedback and will use it to improve our service going forward.
Modern Living
Refunds do not work
Placed an order. No communication regarding sink not available
Rang loop to chase. Asked for refund. 16 days later, still waiting for that refund.
Appalling ! Don’t want to know. Say contact your bank
Do not use! Useless
13. juni 2024
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
I apologize for the poor service that led to your one-star review. We had to order the sink, and it took longer than expected, which we should have communicated better. I can't argue against the one star score based upon that.
Regarding the refund, we processed it on the 10th and provided proof and logs. Unfortunately, we have no control over the processing time after that. It typically takes 2-3 working days, depending on your bank and the payment method, and we cannot expedite it.
Additionally, the tone of your emails may have impacted the speed of our responses, which isn't our usual standard.
Poor after sales lets the company down
Good quality products at affordable prices and a swift delivery process, but very poor after sales customer care that lets the company down. They didn’t respond to any of my messages sent on the email messaging service or on the chat & wouldn’t let me return one item for £30 across 2 orders totalling £400 that I didn’t need as I was only just over a week outside their restrictive returns window (I only missed their window because our plumber was unable to start our job on the intended date). I’m sure they’d be able to re-sell the unused product but I’m now stuck with them instead.
4. juni 2024
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Hi Dave, I've requested some more information to track down your order and investigate further. I'm sorry the returns policy soured the experience as you said yourself the price, quality and speed of delivery were good.
So far I have had a positive experience…
So far I have had a positive experience with Modern Living.
I ordered an extractor fan for a very fair price and when it arrived it turned out to be too small for the intended area, my mistake, not theirs.
I ordered a larger one, again for a good price which arrived quickly and arranged to send the first one back.
Royal mail tracked service was not straight forward but eventually delivered the package and throughout the guys at Modern Living were responsive and helpful to my calls and emails.
Yet to test out the extractor fan but if it works as it should then I have had an excellent experience with this company.
15. april 2024
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thanks for your thoughtful review! We’re glad we could help you find the right extractor fan and appreciate your patience with the return process. We hope the new fan works perfectly for you!
Modern Living
Great prices and excellent service
Great prices and excellent service. Amreen and craig were very helpful.
25. august 2023
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thank you for your kind words! Amreen and Craig will be pleased to hear this. We’re glad you’re happy with our prices and service.
Modern Living
Do not buy from here
Do not buy from here. Terrible customer service from Craig and Mufaddal and Amara. I purchased a fridge from them. It arrived with a dent. They refused to exchange it. Then within 3 weeks the fridge was leaking on condensation or water and the freezer not getting cold. I raised with them. Craig was made rude comments and Mufaddal was extremely aggressive. He had his fist in a ball. I am considering reporting him to the police. I would give them zero star if I could.
30. juni 2023
Besvarelse fra Modernlivingdirect
Once upon a time, in the bustling city of London, there lived a woman named Lina Khanom. One fine day, she decided to purchase a magical hob online from a company called Modern Living. Little did anyone know; this simple transaction would soon turn into a tale of deception and mischief.
Lina, despite never having set foot in Modern Living's showroom in the distant land of Bradford, received her hob in March 2023. However, fate had a different plan for her kitchen, and her builder declared that the hob simply wouldn't fit. Desperate and determined, several months later Lina pleaded with Modern Living to take back the hob.
Modern Living, with regret, informed Lina that the sands of time had flowed too far, and the shop could no longer grant her request. Surprisingly, Lina seemed to believe that the shop would dispatch someone to collect the order. She began to send a daily barrage of messages.
At first, the kind folks at Modern Living empathized with Lina's predicament. They offered her store credit for the hob, deducting a small fee for restocking and transportation costs. But Lina, unsatisfied with this generous offer, embarked on a quest for more. She bombarded the company with emails and demands, hoping they would succumb to her wishes.
When Modern Living stood firm, Lina's frustration grew. She hatched a wicked plan to tarnish the company's reputation. Fake reviews, like cunning imps, began to emerge on various platforms, concocting plausible scenarios. Lina Khanom appeared to be the puppeteer behind these shadowy characters.
In the beginning, it was a mere irritation, and some of these fictitious reviews were banished. Yet Lina Khanom of London must have sensed her plot was unravelling and changed her tactics.
Crafting more false stories, she accused the company of delivering a faulty fridge, complete with imaginary dents and leaks. To make matters worse, she accused the company's employees, Craig and Mufaddal, of racism and aggression, despite never having met them in person.
She now demanded not less than 100% in shiny gold coins as well as transport costs, all in exchange for good recommendations.
Modern Living, outraged by these baseless accusations, fought back. They presented evidence, hoping to banish the lies from the realm of Trustpilot. But alas, the wise elders of Trustpilot, in their infinite spinless neutrality, could not discern truth from falsehood. They claimed inability to judge the veracity of the claims and allowed Lina's false tale to persist.
In the murky realm of online reviews, the relentless clash between reality and fabrication continued unabated, leaving truth to suffer defeat. The unfortunate saga of Lina Khanom from London concludes with a disheartening outcome, leaving Lina financially poorer and clearly possessing a heart as dark as the deepest forest shadows and tarnishing the reputation of Modern Living with groundless falsehoods.
Purchased a £600 ceiling fan and the…
Purchased a £600 ceiling fan and the item turned up damaged - corner bent. Absolutely unacceptable for such an expensive item.
Refused refund when sending back.
17. august 2022
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Hi Josh, sorry you have had a bad experience. Our understanding of the order doesn't quite follow the timeline you had outlined. You bought a hood on amazon and opened a return request for the reason "Buyer Comment: Doesn't fit into ceiling space". We received back a box of broken polystyrene and a hood with 2 bent corners and after we declined the return have seen an email and review claiming it was already damaged.
Shocking attitude, service and hidden fees.
Ordered some worktops for the kitchen. I was told they would call back to give delivery date after 2 days, but they did not. After 4 days I called them and after lame excuses for not ringing they confirmed a date. Delivery arrived on time but I was asked to help unload even though I had paid £50 for delivery. I doubt they are insured for this.
The following week I rang to ask if I could return one of the worktops. The receptionist didn't know and said they would call back. A week later they rang, with lame exceses again for not ringing sooner, where I complained about having to help unload the van. I was told if I wanted them to unload by themselves it would be £65 delivery! This was not mentioned when I originally paid for the delivery.
They also wanted another £65 to collect or £50 if I helped load the van (plus 25% restocking fee which is expected). I asked if they were insured for this and said I would write this in my review. The man on the phone became abusive and said "What's the point in helping if you're going to write a review?" He hung up. Naturally I can not recommend them.
2. august 2021
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thank you for sharing your experience. Our delivery and returns policies, including any charges, are communicated clearly at the time of purchase to ensure transparency. We appreciate your feedback.
Modern Living
Very happy
Very happy with product, online ordering and after sales service, will use again
16. juni 2021
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thank you for your kind words! We’re delighted you’re happy with the product and service. We look forward to assisting you again.
Modern Living
why was the last review in Dec-2020
why was the last review in Dec-2020? i can see all reviews on another review site are all gleaming 5/5
31. maj 2021
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Hi Steve. We use an alternative review supplier as our main system and send that link out to all our customers. People who have reviewed us on Trustpilot have made their way here on their own accord. If you want to know more send us an email or give us a call.
Do not buy from modern living!!
Do not buy from modern living!!!
one of the owners was very rude and aggressive towards us when we wanted to exchange an item. He started to raise his voice, and making faces. I do not advice anyone to buy from there..
17. december 2020
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thank you for your feedback. We take all customer concerns seriously and strive to maintain a professional and respectful approach at all times.
Modern Living
Terrible Service
Bought a sink, waited a month, rung and was told this sink was now discontinued, asked for refund Monday and Thursday, no email no refund buyer beware, I will be taking this company to small claims court
10. december 2020
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
Thank you for your feedback. We regret any frustration caused by the delay. Refunds are processed according to our policies, and we strive to resolve all matters promptly.
Modern Living
Shambolic.
Shambolic.
Yes our sink was cheap buying from this website but it turned up without the fittngs needed to install.
When I contacted them they blamed it on their supplier. 1 week later I am still waiting for the suppliers fittings to arrive even though I have been promised next day delivery twice.
Needless to say I won’t be using them again. Ever.
Gosh and then you relied to this 3.5 years later! Amazing.
27. juli 2020
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
I apologize for any inconvenience you experienced with your Franke sink order. It seems there was a delay in obtaining the missing part as we had to contact our supplier for assistance. Unfortunately, we do not keep spare parts for Franke sinks in stock, so we had to rely on our supplier to provide the necessary details and send out the missing part. We understand the frustration this may have caused and appreciate your lack of patience in this matter. Please rest assured that we are committed to ensuring a smoother process in the future.
very very dodgy avoid these they…
very very dodgy avoid these they advertise items very cheap specially appliances , when you actually go into these prices then they say OH DO YOU MEAN ONE OF THESE and then there price is higher then everyone in the market , avoid these con Artists
15. juli 2020
Uopfordret anmeldelse
Besvarelse fra Modernlivingdirect
I’m really sorry you feel that about us, but we really don’t operate like that.
We only send our product feed with the prices to PriceSpy and Google – no other websites.
If we appear on any other pricing websites then they have scraped the details without us asking to be added
The information displayed by both Google and PriceSpy should be accurate. Google takes the products daily and auto checks the pricing. I think PriceSpy is less frequent – but should still be accurate. Neither would allow us to advertise on their platforms if the landing page displayed a different price. Please do check a few appliances out and see if they match.
The only other query I have dealt with recently which I can think may have caused this was a query about a Neff Microwave. I took a call and looked up a model which was about £300 more that the caller was expecting. After that call I double checked as it seemed strange and I had looked up a compact oven microwave instead of the microwave only as the codes are very similar (C17UR02N0B and C17MR02N0B). I think it’s just a case of human error by myself looking up the wrong product. Please do double check and if possible amend your review to reflect a poor customer service query as opposed to calling us dodgy con artists – we really aren’t.
However – after clicking on your other reviews, I feel that we aren’t going to get you to reconsider.
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