MODE Auto Concepts Anmeldelser 298

Spacers – Disappointed with Post-Payment Service

I am very disappointed with Mode’s conduct and after-payment service, which I found misleading and unprofessional. After making full payment and having a written agreement in place, Mode attempted to request additional money before honoring the original terms.

Representatives Mason and later Brandon informed me—under the owner’s direction—that unless I paid the extra amount, the company would refuse to supply the goods as agreed. Brandon even misrepresented their company policy, and when I read the actual policy aloud during our call, he was unable to justify his position. He then abruptly ended the conversation, saying he “had to get off the phone.”

I’ve since discovered other dissatisfied customers have reported similar issues and difficulty reaching Mode. For reference, I was provided with the following contact numbers: 0433 093 421 and 0432 163 456.

They don`t ship your order
They don`t answer any mail
Impossible to cancel order
But they keep your money !

DON`T ORDER HERE !

Great people to deal with really helpful with advice on parts and products.

Great experience with Mode Auto Concepts. Prices were very competitive, delivery was fast, and everything arrived exactly as promised. Would definitely use them again.

******DO NOT BUY FROM THIS COMPANY*****
I purchased a part from their website that was clearly advertised as compatible with my vehicle. When it arrived, it was not compatible at all. I contacted them expecting the issue to be resolved promptly, but instead they refused a refund and insisted the part had been tested and was suitable for my vehicle.

It was only after I provided clear written evidence from the vehicle manufacturer proving that the part was not compatible that they finally agreed to accept the return. Even then, they attempted to impose a 20% restocking fee and required me to cover the return postage, despite the issue arising from their own incorrect compatibility information.

The most frustrating part of the experience was the complete lack of accountability and customer service. Rather than addressing the problem fairly, I was met with excuses and resistance until the evidence against their position was undeniable.

Based on my experience, buyers should be very careful and independently verify compatibility before purchasing. If something goes wrong, do not expect a straightforward resolution. In my view, the focus seems to be far more on protecting their sales than looking after their customers.

They will not respond to emails or return calls regarding a part they sent which was incorrect. Zero after sales service, do not purchase from this company as if you need to get hold of them, you cant. The only phone number on their website is a mobile number which goes straight to voicemal. There are dealers listed on their web site, i contacted some dealers to obtain a land line number. The dealers even state they are dodgy and are impossible to get hold of. Avoid at all costs!

Super fast to send out the item and a great product at a great price.

Easy to order and part in stock.
Shipping on time

22 days and I have heard nothing from mode in regards to my order that i placed on the 4th of feb for an mst intake and turbo inlet, after finding the product on their site labeled as "in stock" "ready for pickup" I purchased hoping to be able to pick up same day and install the intake, it has now been 22 days, i have sent multiple emails and heard nothing back, Ive now lodged a complaint with fair trading to try and get a refund. poor communication, false stock advertising,

Website says immediate shipping. I ordered 6 days ago, no communication, no dispatch, no tracking. I called the number multiple times and left voicemails as instructed, nothing. I’m 40 and I have never had a worse experience in my life. For a business designed for enthusiasts this is abhorrent. Don’t buy here, spend your money elsewhere. I regret ever finding Mode

Sale was fine, price was good. Comms was good. But couriers please is terrible. I have been waiting over a week for my parcel that was in their warehouse in my location over a week ago. Contact is terrible, and I am still waiting. Use someone else.

Quick deliverytime , also delivered correct product for particular model.

Great product

The only place in Brisbane that could bench unlock the ECU of my G01 X3. Team were super helpful and friendly, thanks guys

Je suis satisfait

Fast postage and as advertised. Thanks.