Moda@Home Anmeldelser 45

Customer service is poor. This company are very difficult to get hold of and have no contact telephone number. The only means of communication is via email and they are slow to respond. I’ve been trying to return and item for two weeks now and I’m still trying.

Have ordered 6 Moda radiators.
Two of them had fixings incomplete or missing. Poor quality control

ordered an item on 3/1 expecting 3/5 working day delivery - received confirmation of order but nothing since. I have emailed twice to chase but still no reply !! disappointed with this

Absolutely terrible at communicating with you I ordered on 11th dec said delivery 3-5 days it’s the 21st it’s not arrived very annoyed.

I made an order on 12/11/25, I received a confirmation email which details that orders are processed in 3 days and deliveries usually are 3-5 days.
It has now been 9 working days and still no delivery or any updates regarding on delivery.
I have tried to make contact with the company via the contact us section on the website and I have also emailed via the email provided in the order confirmation email, but I still have not received a reply from the company.

Had a delivery of a wardrobe which was easy enough to order and delivery was on time. On unpacking the wardrobe i identified a possible design flaw on the clothes rack part and had question whether it was strong enough to support clothing. I emailed their customer service email requesting contact to discuss the possible flaw, whether they were aware and whether it was safe to put together. This was several days ago and im still waiting on a an acknowlesgement/reply. Sales and delivery part was fine, aftersales/customer service is non existent in my experience.

Delivery was super quick, there were a couple of issues with broken parts but they were quickly rectified and customer service was friendly, professional and quick to respond! Would highly recommend and definitely order from Moda again.

I placed my order on 22/04/25 and received a notification it had been shipped on 30/04/25. I am yet to receive this order mid June. I have emailed the company 7 times in total - only receiving a response once. I have no faith this is being followed up. I have had to purchase alternative furniture from another company, and remain £214.99 out of pocket, with no reassurance that I will receive a refund.

Update - 05/07/25. I have very gratefully received a response from them and assured a full refund is being processed

I had no issues with Modaathome the company itself, however the issues were with the delivery company they use DX hence why 3 stars and not 5. DX gives you a vague time between 9-6 when they will deliver (people have other stuff to do then wait around for a parcel all day) the tracking only tells you if it's out for delivery nothing else. It would be helpful if they had live delivery update or an indication of time.

Ordered item on 11th May, delivery is 3 to 5 days 🤷‍♀️received confirmation of order and then nothing else, have written to them twice asking for updates and still nothing, will be going through PayPal to get a refund

Ordered a 4 piece and a 3 piece bedroom set with a dressing table.
The delivery was made very quickly and hassle free.
Just finished installing today. Very impressed with the quality for a great price..
Thank you for the service
Merry Christmas
Jai Lea

Ordered two of the narrow, industrial style open wardrobes. Arrived quickly, as pictured, and easy to assemble. Can't fault anything.

I've been holding off on this for a while because I felt like Moda@Home could easily resolve my issues if they personally responded to my concerns and feedback. They haven't and so the alternative is to highlight this publicly.

I contacted Moda@Home to provide my feedback, as the items I received were not of the quality I had hoped to expect.

The biggest of the issues we had was that one of the metal pieces of the frame for the dressing table was incomplete - the hole where the screw was meant to screw into had not been finished meaning that we were unable to complete the frame without manually finishing the hole ourselves.
I further contacted them regarding the overall condition of the pieces of furniture - the finishing on the edges of the furniture is poor and the edges have flaked up exposing the woodchip underneath the finish.

It is truly a shame because otherwise, the products look quite good, it is just a shame that they are of poor quality and that parts were not finished.

Customer service is completely lacking because, as I have stated above, Moda@Home have not even addressed these issues.

I note some of the seller's responses below questioning why they did not contact them directly - it seems to be the case that it does not matter if you do or not as in my case. Only wish I had read these reviews sooner before purchasing.

In hindsight I should not be surprised considering the price - but the quality is truly shocking.

Moda living - the Mercian Birmingham

For the price you pay the quality and standard of the rooms are dreadful. Most things break within a few months just from basic usage. The heating and radiators no longer worked after being dormant over the summer and it’s taken over 3 weeks for it to still not be fixed.

I’ve not been offered any compensation yet I’m still expected to pay their utility company for all the water I’ve wasted trying to heat the flat.

Really quick and careful delivery. Really good value furniture. We’re really pleased with it. Needed 2 people to put together but the instructions were way easier than Ikea ones!

No commication with seller messaged on many different ways no answer no goods no delivery had to go though bank to fight and get money back honestly the worst experience ever still no money back as still going tho bank

Great product and service

I would never use this company again. My order was not as the picture and wrong colour. I have been trying to arrange a return for about 3 weeks without any success. Never buy anything from this company.

Having bought a wardrobe and bedside tables, I heard nothing from this company until I used the contact point on their web page weeks later. I was assured they had sent emails but none of them arrived. They claim I was the only one who had any communication problems, they obviously haven't read the other reviews. After asking for a refund they went quiet until I had to get pay pal involved, even so it still took 3 months to get a refund. I cannot comment on the quality of the items as i never got to see them