Metro Wardrobes Anmeldelser 

191
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I've used Metro Wardrobes twice: once for a fully bespoke under-stairs solution and then again for 5 very different cupboards and spaces as part of a loft extension. I cannot rate it highly enough -... Se mere

Bedømt til 5 ud af 5 stjerner

Nitish was great. He surveyed my mother’s bedroom and the team produced accurate drawings of what we wanted. On the day, the installation team were respectful and polite and worked all day until the w... Se mere

Bedømt til 5 ud af 5 stjerner

Metro did all the wardrobes for our 5 bedroom house. All of them were bespoke and were to an extremely high standard. Palak and Sonal who helped us with the design process were outstanding and extrem... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Metro Wardrobes did a fantastic job of designing and installing the fitted wardrobes in our new build property. From start to finish the service was top class, from Ranto's clever design to the precis... Se mere

Virksomhedsoplysninger

  1. Lagerfacilitet
  2. Soveværelsesmøbelbutik
  3. Møbelforretning
  4. Indretningsarkitekt
  5. Køkkenudstyrsbutik
  6. Dagligstuemøbelbutik

Skrevet af virksomheden

Metro Wardrobes is the UK-based leading manufacturer and supplier that specializes in the design, manufacture, and installation of bespoke fitted furniture. With a focus on quality and attention to detail, the company has established itself as a leading manufacturer and supplier of high-quality furniture solutions for customers throughout the UK. At Metro Wardrobes, we understand that every space is unique, and we believe that our customers deserve furniture that is tailored to their specific needs and preferences. That's why we offer a range of bespoke fitted wardrobes, bedroom furniture, home offices, and living spaces storage solutions that are made to measure to ensure a perfect fit. Our team of experienced and skilled designers and craftsmen work closely with our customers to create furniture that not only meets their needs but also exceeds their expectations. We take pride in our ability to bring our customers' ideas to life, whether they want a sleek and modern design or something more traditional and timeless. One of the key benefits of choosing Metro Wardrobes for your furniture needs is our commitment to using only the highest quality materials. We believe that furniture should not only look great but also be built to last, which is why we use only the best materials and components in our products. From MFC to high-quality MDF and laminates, we use only the best materials to ensure that our furniture is durable, reliable, and long-lasting.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

191 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(191)

5 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Thought they were too good to be true…

When I got a quote and the time frame from metro wardrobes, I thought it was too good to be true. Not only was the price the most competitive between sharps and sliderobes, they could install 12 weeks earlier than these other competitors. I was convinced that what was promised would not be delivered upon. However I am very impressed with the final result. Although there were some minor hiccups and installation took place over 5 days instead of 2-3, it was done professionally and to a high standard. Would highly recommend metro wardrobes.

12. oktober 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Hi Sucharitha,

Thank you very much for your kind words. We are all so glad that you are happy with our services and it was a pleasure working with you. Please feel free to contact us in the future for any more services.

Kind Regards,
Metro Wardrobes

Bedømt til 5 ud af 5 stjerner

From design to labour and material…

From design to labour and material quality, everything is as I expected it to be. Thank you especially to Nassy for delivering the wardrobes I visualised.

30. september 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Dear Funda, thank you for your kind words. We are all so glad that you are happy with our services. Please feel free to contact us in future for any more services.

Kind Regards,
Metro Wardrobes

Bedømt til 4 ud af 5 stjerner

Metro Wardrobe

Very pleased with the product . The fitters were professional , on time and know what they were doing.
will definitely recommend to others.,

22. september 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Hi, thank you for your kind words. We are all so glad that you are happy with our services and your wardrobe. Please feel free to contact us in future for any more services.

Kind Regards,
Metro Wardrobes

Bedømt til 5 ud af 5 stjerner

Great work by Metro Wardrobes

Great work by Metro Wardrobes, they were able to fit the wardrobe in record 10 days time when other vendors will ask for 3 months. Would recommend them

9. september 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Hi, we are all so glad that you are happy with our services and it was a pleasure working with you. Please feel free to contact us in future for any more
services.

Kind Regards,
Metro Wardrobes

Bedømt til 5 ud af 5 stjerner

Very genuine company

Used this company again after completed my daughters bespoke wardrobes 5 years ago. Good quality cupboards stood the test of time so decided to get for another bedroom.

Luci and cupboard fitters very professional and took time to deal with install well.

21. august 2021
Uopfordret anmeldelse
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Besvarelse fra Metro Wardrobes

Hi Jonathan, thank you for your kind words. We are all so glad that you are happy with our services and it was a pleasure working with you. We hope to be your first point of contact should you need anything else.

Kind Regards,
Metro Wardrobes

Bedømt til 1 ud af 5 stjerner

Terrible experience, do not buy form this company…

The experience dealing with this company has left my building project behind time and a very stressed house hold.
The fitters were terrible, they did not turn up on time, no notice was given, I have to constantly chase them for installation times. Mirrored doors were chipped on arrival, replacement delivered 6 weeks later was damaged. The workmanship was very poor, insufficient time was allowed the the installation. Metro do not answer emails, fitting manager is never available to take calls, nor any senior management and after 6 months they have not rectified the problems. I am going to have to employ a contractor to sort out the mess that has been left. appalling behaviour, they soon call you when they want paying but apart from that do not expect to here from them.

16. august 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Hi,

Please apologize for the inconvenience that you are experiencing with this second project at your property with us.
We always answer all your calls and emails, sometimes it takes more time because multiple people need to be involved, but we never ignore our customers.

Our fitting manager is fully aware about what needs to be rectified in your property and he follows up to 7 projects a day so sometimes , is not available to speak to the client directly.

However, he came to your property to make sure that he has all the correct information to resolve the issue and, before sending the fitters again, we have scheduled another visit to complete this to your satisfaction.

About the replacement doors, you were fully aware of it before you even placed the order because we get these from a different supplier based abroad.

Please accept our apologies for any inconvenience caused.

Regards,
Metro Wardrobes

Bedømt til 5 ud af 5 stjerner

Excellent service.

The men who came were so kind and helpful and definitely went that extra mile for us.
Wardrobes were fitted three years ago and with normal wear and tear (and having four small kids!) they just needed a bit of tightening at the hinges and they came willingly the same day I called them and replaced all the hinges. So happy. Amazing service. Beautiful wardrobes x

30. juli 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Hi Sophia, we are all so glad that you are happy with our services and it was a pleasure working with you. Please feel free to contact us in future for any more
services.

Kind Regards,
Metro Wardrobes

Bedømt til 5 ud af 5 stjerner

Really good value for money

Really good value for money. The turn around time was very quick and the team installing the wardrobes completed 2 bedrooms in 1.5 days. Metro didn't have the 'marketing' and gadgets of some competitors, but the work was professional, a fraction of the turn around time to competitors and brilliant value. We're very happy

20. juli 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Hi Duncan, we are all so glad you love your new wardrobes and it was a pleasure working with you and we hope to be your first point of contact should you need anything else.

Kind Regards,
Metro Wardrobes

Bedømt til 1 ud af 5 stjerner

HORRIBLE EXPERIENCE, DO NOT USE

I used Metro Wardrobes to get two wardrobes fitted in my new flat. One of the wardrobes was sliding and the other was a corner wardrobe. We paid 50% upfront before the installation.

We had the worst experience with this company. The lady who came to do our design and measurements kept getting it wrong despite repeatedly correcting her with the colour and size.

She attended our property twice (attended the second time after we paid £50) to get the final measurements wrong. She suggested that we get shelves on the side of both our wardrobes with a hole for the lighting switch which we couldn't remove.

Delay in the installation:

The company were supposed to start our job but informed us a day before that they cannot attend the next day because of issues in their factory as a result our project got delayed.

Installation

The measurements of the pieces sent were all wrong - and we had to ask them to cut the sections again - this further delayed our project.

The drawers made inside the sliding wardrobe were also much smaller than promised and were cut wrong

Even the shelves which we were promised would be curved on the edges were triangular in shape and half the size of the length of the wardrobe

The cut out for the switch was uneven, scruffy and not painted

HORRIBLE EXPERIENCE, DO NOT USE PLEASE

SAVE YOUR MONEY

15. juli 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Dear Customer,

We always aim to deliver a great experience, and we are disappointed when we don’t meet expectations. Thanks for taking the time to bring this to our attention.

Originally when we came to see you, you were not sure about the design and then you asked for the 2nd design visit after a month or so. We asked for £50 which is, per company policy, just a small token as confirmation which we deducted from your final Invoice. When you raised the problem with your wardrobe, We stopped the work and the fitting manager attended you at the property along with the designer. Also, we always ask for the 35% payment on the 1st day of the installation which as mentioned in the T&C of the pro forma invoice you received before you placed your order, still you did not pay on that day. We rectified all the issues from our side.

You decided to change the colour of the doors during the installation, that's why this is still outstanding. As soon as we have the material, we will contact you to arrange the date.

You called the designer in the morning at 7 am and she did attend you at your property at 9.30 am. I understand that there were issues installing your wardrobe but we have provided all support to make sure that your wardrobe gets completed properly.

We are sorry that we were not able to meet your expectation on this occasion.

Bedømt til 5 ud af 5 stjerner

Just amazing!

Just amazing! Excellent service from start to finish, top-class materials and much cheaper than others. I was just about to place my order with Sharp Wadrobes but the designer was driving and couldn't take a deposit on that time and I decided to do my last online search...lucky me! £700 cheaper, 4 weeks quicker and plenty more options added than original project plus very professional Installation without a bit of dust!

8. juli 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Thank you very much for your kind feedback Marcin! I am glad that you are happy with your new wardrobe. Please feel free to contact us in future for any more services.

Best,
Metro Wardrobes

Bedømt til 1 ud af 5 stjerner

Zero star - they only cared for charging me!

I have had a very bad experience using this company, and I wish I had gone with the other company that I considered. The work is still incomplete, 2.5 months down the line! It is completely unacceptable, I paid a good amount of money for a fitted (bespoke) wardrobe.

While it all started well, the service turned rubbish as soon as I had paid the deposit (50%). The works started later than scheduled and took longer to complete. The company was VERY quick to charge me, for instance, as soon as the work completed on the last day, they called and rudely demanded the rest of the money (15%), I was not even given five minutes to inspect the work. I had paid everything on time, so I paid the last 15% when asked - this was a bit naïve of me, because it removed the urgency and incentives for the company to fix their errors and mistakes with the build.

It was supposed to be BESPOKE wardrobe, yet they did not follow the specific measurements I asked them to do for one of the units (I have therefore ended up with asymmetrical shelves), and the door opens in the wrong direction (which is very inconvenient as the unit is next to the wall).

The quality is not great, one door was just sloppy work that looked of very poor quality. I informed my designer of the issues - I chased constantly, some 2.5 months later, they show up with a new door, which proved to be incorrectly cut! So, the fitters took the existing door and now I am left with an incomplete/door-less wardrobe. They are constantly making excuses and blame the errors on the company that make that specific door, however, it is just nonsense, no company would take some 2 months to sort out a mistake! Absolute farce!

I deeply regret using this company, I felt that they ONLY cared about charging me, but they had ZERO interest in fix errors and problems with the wardrobe they installed.

27. juni 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Hi Vivian,

As per the discussion we had on the phone, here also, we have the same feedback for you. Firstly, The payment was due on completion so it's a standard procedure that we call when the fitters on site inform us that the job is done, which is also listed in the terms and conditions that you had received before placing your order. The doors were not faulty but you did not like what they looked like so we AGREED to change them. The doors are from an external company which was explained to you by your designer on several occasions. The wardrobe does correspond with the design you received, the door opening is toward the right because of the led light. All the issues you raised have now been resolved to your satisfaction.

Thanks,
Metro Wardrobes

Bedømt til 1 ud af 5 stjerner

Do not even bother to consider this…

Do not even bother to consider this company . Not very professional , they have ruined my carpet cutting more than they should when they have started to fit the wardrobe . I am still waiting for a month to get them to finish what they have started so I have got a wardrobe which is unfinished at the moment . They are really quick to get your money but not professional to get things done . They will also try to trick you pretending that drawers , shelves , etc are properly fitted but you would find holes everywhere which would try to cover.

Run as fast as you can from this company !!!

10. maj 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Dear Esther,

We are struggling to locate your project on our database - please can you contact us directly if you have any issues with wardrobes if they were made by us.

We do not cut carpets before installing our wardrobes so it seems odd that you mentioned carpet cutting and we are not aware of any issues that you mentioned.


Please do get in touch with us at connect@metrowardrobes.co.uk with the details of your order.


Bedømt til 5 ud af 5 stjerner

If you look for premium products, they are the ONE

After an initial problem, the way they dealt with it and the outcome of the job was outstanding.
That wardrobe it’s unbelievable!
Spacious, strong, beautiful... couldn’t ask for a better product.
Hard working people, they were on time, they worked nonstop all day and they cleaned everything after them.
They exceeded my expectations by far.
I am very pleased with the service from A to Z, and I know that I am not easy to please.
Thank you for this beautiful piece of art.
Francesco

27. april 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Hi Antonio, we are all so glad you love your new wardrobes and it was a pleasure working with you and we hope to be your first point of contact should you need anything else.

Kind Regards,
Metro Wardrobes

Bedømt til 1 ud af 5 stjerner

I had a terrible experience with…

I had a terrible experience with everyone who is working in this place from the main staff to the fitters.
Extremely poor quality material and work. Took my money and never completed the job.
They never answered my calls. Very rude, kept shouting and didn’t give me a chance to speak. BTW, It was my mistake that I didn’t send the witness statement to the court otherwise the legal process would have been on my side. I still have all the evidences and pictures of your poor work. Not just that but you damaged my wall too.

1. april 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Dear Narmina,

You never let us finish the project and this matter was already resolved legally in our favour.

You clearly left this revieview purely to damage our reputation.

Have a nice day
Metro Team



Bedømt til 5 ud af 5 stjerner

Choose Metro

Free design visit was really informative and Asheeta provided me with design options and took all measurements. She then created and sent over the 3D visuals within a couple of hours after the design visit. After I mentioned some alterations, she amended the design and answered any questions I had. On the day of installation, the team arrived at midday and worked continuously until 6pm. They were really careful and very clean in their installation methods. The finished product is immense and I am very happy with the quality and professionalism demonstrated. I would 100% recommend Metro and will definitely be purchasing more of their work.

16. marts 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely delighted

Absolutely delighted. Put 3 companies in comp and not only they were the most competitive but also the fastest for completion and installation.
Honestly everything was great and easy from A to Z.
Thanks again

6. marts 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great experience start to finish

Great experience start to finish, picked the wrong handles which was my fault, they sent me different ones out straight away and helped me make sure I didn’t make the same mistake again. Finished job looks great so pleased

3. marts 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First class service

First class service. Competitive quote. Workmen were Highly efficient - we were told job would be completed over 2 days, yet finished to a high standard in just one day and fully cleaned up after themselves. We would certainly highly recommend and use again in the future.

22. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great service from Mac & the team

Great service from Mac and his colleagues from scoping to installation of the units all completed in good time.

Also, impressed with the clean up done by the team.

I will recommend the good service offered and the product finish is remarkable.

Thanks Metro, keep it up.

9. februar 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Hi Tayo,

Thank you for your review and for your kind words about your designer Mac and the team.

It was a pleasure working with you and thank you so much for recommending us - we truly appreciate this.


Metro Team

Bedømt til 5 ud af 5 stjerner

Amazing wardrobe and service

I am so pleased with my bespoke wardrobe from Metro, it is absolutely perfect! The designer was so helpful and created exactly what I wanted. There are so many options for colours, mirrors and internal fittings. During the fitting, the team were so lovely and cleaned everything up after they had finished. The whole process was so quick and efficient, and for such a good price compared to other quotes I had. I would recommend to anyone!!

9. februar 2021
Uopfordret anmeldelse
Metro Wardrobes-logo

Besvarelse fra Metro Wardrobes

Hello Hannah,


Thank so much for your amazing review!

Your designer Luci is indeed very helpful and we are happy to see that he delivered great serivce yet again. We understand how precious our customers' time is and how important it is to have beautiful and funcional wardrobes so we try to deliver and fit as quickly as possible.


All the best,
Metro Team

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