I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Se mere
Virksomheden har svaret
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Se mere
Virksomheden har svaret
Their response time to outages is so quick everytime. I have only had to make a few service requests. Over the phone and in person their service is excellent!
Virksomhedsoplysninger
Om Mercury Fiber
Skrevet af virksomheden
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktoplysninger
4,0
God
175 anmeldelser
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service
Great service. Great support. The cable was run wrong during initial install but fixed.
28. februar 2025
My service has been good except for.....
My service has been good except for the many times I have to reboot to access the internet. Depending on the weather I have to reboot every 5-10 days.
28. februar 2025
Ok internet
When it worked in recent years it was good. Dependability was less of an issue as in the past but still not without problems. Certainly better than in the years prior to 2022
28. februar 2025
Your representative was very nice.
21. februar 2025
although i called when they were…
although i called when they were closed. They received my message and took care of the issue.
26. februar 2025
They've always been very helpful over…
They've always been very helpful over the phone or in person and the speed is just fine for our needs
28. februar 2025
Great service when it is working right…
Great service when it is working right but frequent speed losses that require rebooting the router
As far as tech support they have all been great and solved the issue which is usually telling me to reboot the router which should not be happening in a reliable system
25. februar 2025
Best service I ever had
Best service I ever had. Moved to another rural area and I couldn’t get a signal. So had to go with another company. They overcharge and service is t as good. I’ve recommended Mercury to everyone
28. februar 2025
Pretty much on top of things
Pretty much on top of things. Seems to be working nicely. No real problems lately.
I would suggest use an answering service
for after hours and weekend calls. Calling
and getting a recording of the workng hours
really help to see if there is an outage4 or
my station acting.
Other wise no complaints, staff is great.
steve
23. april 2024
Mercury broadband is great
Mercury broadband is great - fast and reliable. Their customer support and installers are the best.
28. februar 2025
Customer Service workers are great
Customer Service workers are great. However, repeated interference issues. The credit process for down time was not the best. It also took nearly two months to determine the actual issue. Now that it is up and running, I still hear others in the house state it does not work for gaming 85% of the time. I have had these services for over a year now.
1. juli 2024
Just the fact that the internet always…
Just the fact that the internet always works and you guys are awesome on customer service.
28. februar 2025
Mercury Broadband is beyond awesome!
Mercury Broadband is beyond awesome!! Thank you for helping us become a part of the 21st. Century! Mercury Broadband is fantastic! Best broadband ever- fastest and always works!
28. februar 2025
Reliable service.
28. februar 2025
Internet, you can rely on!
In the rural community, it’s important to have fast reliable Internet that you can depend on. Mercury Broadband has provided that service!
28. februar 2025
Buffering
We have real good service most of the time, but we have been getting a lot of buffering
28. februar 2025
You have great service!
28. februar 2025
you are a good company I'm sorry you…
you are a good company I'm sorry you have to raise your rates.
27. februar 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.