I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Se mere
Virksomheden har svaret
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Se mere
Virksomheden har svaret
Their response time to outages is so quick everytime. I have only had to make a few service requests. Over the phone and in person their service is excellent!
Virksomhedsoplysninger
Om Mercury Fiber
Skrevet af virksomheden
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktoplysninger
4,0
God
175 anmeldelser
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Haven't had consistent phone service in…
Haven't had consistent phone service in the 15 months we've been with Mercury wireless. Multiple support tickets submitted. Two months ago called to cancel phone service and reduce the Internet plan. It did not happen. Called customer service again and they offered a $20 credit for what should've been $129 credit.
6. marts 2025
Internet service isn’t as good as it…
Internet service isn’t as good as it was when I signed up for it. It keeps getting slower. Now you want to raise my monthly fee.
1. marts 2025
PERSON ANSWERED IN A FRIENDLY AND EASY TO UNDERSTAND VOICE
WHEN I CALLED TO TALK TO A PERSON THE LADY THAT ANSWERED THE PHONE WAS EASY TO UNDERSTAND WHEN TALKING AND WAS QUITE HELPFUL
7. februar 2025
Mercury broadband reliability, not really.
When I look at a site and it directs me to another link it won’t pull the other link up. Sometimes it just freezes up and won’t do anything. Last night I wanted to see a video on you tube and it said the connection to the internet was lost, then I tried to look at google and it wouldn’t pull up. I’m very aggravated and now my latest bill increased $10. Outrageous!
6. marts 2025
It's great
It's great, I just wish you had tech super 24/7. Everytime our internet goes out it's after hours or weekends then we have to wait.
6. marts 2025
Mercury broadband
The installations was quick and professional and when they brought the router, the installer was very informative. My only complaint is the WiFi distance. I had to move my camera closer.
5. november 2024
I'm always helped by very polite
I'm always helped by very polite, intelligent individuals. Thank you.
3. marts 2025
Knowledgeable
The guy that can was very nice. He was knowledgeable and friendly.
He explained everything just right.
I would give him 💯
Thanks,
Ray and Vickie
3. marts 2025
Mercury does not keep its word about refunding money for services not rendered
I had a friendly departure from Mercury after several years with the possibility of returning later. I had already paid for extra 15 days that, I was told, would be refunded. When I called them, they said they will not honor the refund. I have written to the head office and billing office with no reply. Very disappointed. I will never go back to Mercury ever again and will not recommend anyone else going there. If they honor what we agreed, even at this late stage, I will change my rating. Otherwise, I am deeply disappointed. If this is how they treat long-time customers, what can I say?
5. marts 2025
The technician was very efficient in…
The technician was very efficient in fixing our modem and was proactive in replacing our radio with an updated version. He was friendly and very fast.
4. marts 2025
Excellent as always
Excellent as always. 5± years and could not be happier with their service.
5. marts 2025
Mercury Broadband is good just need to…
Mercury Broadband is good just need to watch Fox News channel full programs.
5. marts 2025
Nice person I talked with
3. marts 2025
Good customer service
19. februar 2025
I love this internet it almost never…
I love this internet it almost never goes out i have had them for over a year now it has only went out twice for maybe 5 minutes but it always come back on quickly and it is fast and when I have to call someone always answers and they speak english!
26. februar 2025
The young men who installed my equipment were polite and patient. I have hearing problems and has to ask a couple of the times for them to repeat what they said.
The professional men who came to my house.
21. januar 2025
The service did not work
The service did not work. Even the service reps I spoke to regularly admitted that I had no signal.
Then was charged $200 cancel fee.
Wait. Get Fiber or Starlink.
1. juli 2024
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.