I bought a cashmere jacket & leather bag online. Both products were very poor quality without labels or care instructions. When I tried to return it according to the returns policy I was given... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
As a novice online shopper I am very happy with the colour, fit, and feel of my new polo neck cashmere jumper - it didn't disappoint. The bonus of being well priced added to a very happy purchase. Hig... Se mere
Two items of clothing that I ordered online were unsuitable (design faults in sizing of necklines). they arrived eventually via Australia Post. Upon requesting a refund for return of items I was inf... Se mere
The sale was prompt and efficient but let down by Australia Post. Sophie frequently kept me updated but not much can be done once in the hands of AustPost!! I made a mistake in sizing which was quickl... Se mere
2,9
Middel
22 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 16 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Received garment as ordered, quality fit finish perfect. The Merced team kept me informed and reassured throughout the delivery process. Will be returning and recommending.
Received garment as ordered
23. juni 2026
Uopfordret anmeldelse
Mercer Melbourne is a scam clothing retailer
Do not buy from this company. This is another Facebook Scam business. The clothing product you receive looks nothing like the pictures and is really poor quality. They (Sophie) apologise and offer you a full refund but only upon you returning the goods at your own expense. Don't waste your time sending it back in the hope of getting a refund. Update: Despite their claims, I was only offered full refund upon return at my own expense. I would think they are in breach of Australian Consumer law misrepresenting the items they are selling. If I could post the photos I would.
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra Mercermelbourne
Hi David,
Thanks for sharing your experience, and I'm genuinely sorry the pieces didn't land the way you'd hoped.
For full context to anyone reading: when David reached out, my colleague Sophie offered three clear options in detail — a full return for a full refund, a partial refund processed straight back to his card with no postage cost on his end, or an exclusive replacement at well below standard cost. We don't quietly steer customers toward a return route and leave them stuck.
David, the door from our side remains open. Just reply to your original email thread and I'll personally walk you through the next steps with no fuss.
Kind regards,
Mia
Mercer Melbourne
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.