Medusa Juice Anmeldelser 

GOOD JUICE AND CHEEP ON PRICE

Unfortunately these guys messed up too many times for me. Wrong vape sent. Bad mixes and inconsistent flavours. They also don't reply to emails. It started so well, but unfortunately they just couldn't keep it up.
Their vape worries me as it's all different colours and never tastes the same - especially the ice mint!

Excellent product and supplier ! Many thanks!!!

If there was an option of no stars I'd use it.....I recently received an order of 15 10ml bottles from this company. 11 boxed and 4 unboxed. when I started to remove the bottles it was immediately apparent that the bottles were filled to different level. So I unpacked the other 11 bottles and lined them up and the were all different markedly different from most filled to least filled, so I took photos of the bottles so that anyone could see the difference. I then phoned the company and spoke to a guy called Jack, he put me on hold whilst he spoke to his managers, and then came back with maybe the bottles that were filed the most were end of batch. I couldn't accept this rebuttal, as there was such a difference in the fill levels. So he gave the names of his managers Liam and Max and suggested that I email them with the pics, as they were very quick to respond to issues, which I did. Needless to say I had no response. So I called the next day, spoke to Jack again, only to find no-one had even read my email. Which he then did and then agreed with me that there was a marked difference. He then intimated that he would speak to his managers show them the email and get them to respond. Yet by the end of the day yet again this hadn't happened. At the present moment I am in the process of trying to find an email address for Ashley Bird the CEO so that I can inform him of my issue and the way it is or rather it isn't being handled by his Customer Services team. If I found those details, and not heard from back from Customer services I shall invoke my rights under The Consumer Contracts Regulations, June 2014 and send my delivery back and request a full refund including the cost of Shipping.. Needless to say I only recommend that vapers give this company a very wide birth as there are a heap of better companies out there. I cant speak in terms of the quality of the Medusa product but the quantities leave more than a lot to be desired, and the aftersales service is shockingly poor.

I'm now adjusting review as Medusa Management have now been in contact, and reviewed the issue, which has now been successfully resolved to my satisfaction. At this juncture I cannot comment on the product as I've yet to sample. With that said as long as the flavours are suitable to my palette I know have the confidence to deal with Medusa again, with the knowledge that if there are any issues there is a support model in place to resolve these in a timely manner

Was trying to become reseller of Medusa Juice, and told with a sales consultant over mail, for 2,5 months, and was expecting aprox. 10 samples of juice, but it never arrived.

Each time I try to contact the company, it takes over 14 days to reply my messages, and from this moment on, I'm gonna find another supplier for this.

On behalf of this experience, I cannot recommend this firm. Seems like my form of contact to the firm, has been taken for granted.

I have ordered several different Vapes in different ranges and sizes and they have always been excellent tasting, very well packed and shipped promptly. A few times I had questions and they were always answered quickly and politely by the staff at Medusa Juice. I love everything I have tried and will continue ordering more flavours to add to my collection. With the great prices at Medusa, I can afford to try a lot more Vapes. I like to have variety so this is fantastic for me. Two thumbs up from me, Medusa Juice!

I placed an order with a friend on Wednesday night (15/02/17) and it is now Monday night (20/02/17) we have still not received any liquid and I was wondering how long it will take get to me (Northern Ireland) as any time I have ordered off another website it has only been 2-5 days. Thanks for any feedback you can offer.

I bought a range of juices to try. All of which were in the sale for £1, so I'm not sure if I'll buy again if the prices are higher.
However, they use the notoriously unreliable UK Mail for their deliveries, which isn't great.
I know that it's not Medusa Juice at fault for the late delivery that I experienced, but UK Mail notified me that my order would be delivered on Friday - after a no-show, I emailed UK Mail and was told that the driver didn't put my order on his van that morning, so it would be delivered the next day.
No issues with this, as fortunately I was going to be in, but I won't be buying from Medusa Juice again because they use UK Mail.

Orderd £39 of liquid was said to be sent first class one week later still no liquid will be ringing paypal for a refund and try to get in contact with medusa but so far not a happy costomer.

Absolutely love Medusas own range of ejuices! Best flavour I've had so far, especially the high VG range. The fact they are also diacetyl free is an added bonus. Keep up the good work guys, looking forward to trying the other flavours in your range!

Ordered yesterday and it came first thing this morning. Was packaged well to prevent breakages and all the 2 juices that I've tried so far are amazing. Was a small problem of one of the bottles I received being the wrong one but I emailed them and within half an hour their incredible customer service team had resolved the problem and sent me another bottle out and I can keep the one they sent by mistake. Will definitely be my go to juice supplier from now on.

First order ok second time I ordered over £30 worth of juice. Never arrived no refund or replacement offered. Delivery company they use say I signed for it, but can prove I was at work when it allegedly arrived. NOT good customer service will not use again>> sticking with VAPE GREEN

Juices are brillian exactly what they say on the bottle full of flavor. Best juice i have tasted will definitely not be using anybody else. The customer service team is also brilliant very helpful.

very impressed liquids are brilliant great taste smell and vapour production
shipping was very fast and they were very helpful in guiding me on the best options for my kangertech subox i recommend the high VG juice range all day long. im will most certainly be back. great work guys :) cheeeeeers

This company is by far the best I've ordered from. The juices are excellent I haven't had one that i didn't like. The delivery is always quick. Ordered Wednesday night received on Friday. 10/10

Medusa is excellent both ordering and delivery of products

Paid for 30ml bottles, got 3 - 10ml instead. Not happy

Medusa what can I say, you've delivered once again, this is my second purchase absolutely flawless, juice is amazing bursting with flavour, I'd recommend medusa to anyone, fantastic company with great customer care and they don't mess around with the delivery, great work medusa keep it up 👌👌

Fantastic service arived very quickly best e juice I have ever had I will recommend this fantastic company to all my friends thank you for a wonderful product and service

Very fast very good e liquid pity not in 100ml would recemend thank you