Fraud or scam
I received a gift (Gift card Mastercard $200) last June 17,2024. I didn’t activate it until July 31, 2025 on the phone ( their customer service number) with a customer representative of MCGiftcard, i register it under my name and address. I was informed the funds doesn’t expire so i kept the card on my wallet hoping i could use it anytime and anywhere. I never checked again the balance because i trusted it was safe and no one will be able to use it because it was registered under my name and address and i have all the details on the card. Yesterday, March 19, 2026, i was out and thinking to use the card so i checked the balance 1st on their website and it would only shows error so i called their customer service number and to my surprise i was informed it was used on the same day i activated like 2hours after, customer rep said it was used to purchase Roblox online. I don’t play Roblox or any other online games so it would be impossible and the only person i spoke to and know my details was the customer representative who helped me activate the giftcard. It was 1 hr conversation, escalated to supervisor and dispute department however according to them per terms and conditions, i can’t have any refund or money back because the complaints needs to be 60days after the purchase, i didn’t even know that it was used not until i checked the balance yesterday and they said it might be compromised during the time i was trying to activate the giftcard. So disappointing, i thought it was safe and secured my details and all and suddenly it was used to purchased ROBLOX, who spend that much for a game is totally sick. The hardest part it, you can’t even get anything back and lost $200. They blame it to the customer for not checking the balance. I want to give mcgift.giftcardmall.com 0 star actually. Will never recommend to buy ever again as a gift or personal use.