Mazda Anmeldelser 77

My family will never buy another Mazda again. The CX5 has a screen issue where they issued a recall on the Acree. That goes hair wire and goes crazy. Turns out Mazda won’t stand behind the defect and the dealer has to charge us almost $600.00 to repair. Embarrassing.

I’ve generally had good experiences with Bommarito Mazda in St. Peters, MO, but this last visit left me disappointed. I brought my Mazda in for what I thought were two warranty-covered services: a battery replacement and a tire rotation. The battery was covered, but the tire rotation wasn’t — and I was never called to authorize that service.

When I questioned the charge, tensions started to rise and a taller gentleman stepped out and said, “Forget about it, it’s just $20.” That made me feel like I was being a cheapskate, when in reality, I was pointing out that proper protocol wasn’t followed. If I were cheap, I wouldn’t have purchased a top-of-the-line Mazda SUV.

I didn’t want conflict — just a simple acknowledgment like, “You’re right, sir, we should have called you.” Instead, I left feeling frustrated, embarrassed, and questioning how much the customer’s perspective is valued.

i have an older model mazda2 with 32,000 miles on it.....both brake lights came on the other day....long story short they charged me $550 and concluded that the wiring harness, ecm, and the sensors all needed to be replaced and the fix cost estimate was $9000

so i drove it home again and taped over the warning light

Received a notice in the mail that my 2019 Mazda CX 5 Grand Touring turbo was under a recall order. Notification told me to go to my dealership immediately which I did. Dealership in Portland lied straight to my face and said there was no problem with the car, and there was no recall. They did diagnostics on the car for which they charged me $199 after being told in the letter they must take the car in for inspection. Following the inspection, they came up with a laundry list of repairs for over $3,000, none of which related to recall issue. Shortly after this visit, I received another note from Mazda dealership telling me the warranty had been extended for issue relating to recall. (In short, no longer a recall but rather an extended warranty). Today the problem actually happened. Cracked cylinder engine overheating due to coolant leaking. People at the Portland, Oregon dealership are no better than common criminals. They lied to my face. They charge me $200 to inspect the car. Following the letter telling me to get the car inspected. They did not address the issue, and here we are. Liars, scammers and cheats. Too bad, nice car, dirty, unethical business.

BUYER BEWARE. If you looking for vehicle that will probably hurt you and other innocent people on the road, then #kiefermazda is your place. My friend recently paid 15k for a truck that was inspected by service department and deemed safe and reliable to sale and drive. The standards im seeing beyond sad its scary. The first picture is of the rear leaf spring mount that is broken from the very bad rust it has. But kiefer Mazda said YUP SAFE sale it. Who needs a rear axle any ways right, you can totally lose that at 55 and be safe right. Two of the gas tank straps that hold it place are broken from rusting thru( I think 3 hold it on) kiefer Mazda said no issue there Safe, sale it. The two rear shock mounts are on the brink of busting off from being so badly rusted but totally road worthy in Kiefer Mazda eyes. Oh did i mention the brake line fittings are so bad I could wiggle them with my bare fingers. Totally safe right kiefer Mazda? And today I had the pleasure of speaking with the GM and oh so very attentive service advisor and both of them said they seen no problems with it and it was a completely sound truck. Please tell me what you guys think. #kiefermazda #kiefermazdausedcars #kiefermazdacares #safteyfirst #lanecountyoregonsfinest #oregonautodealers #slumdealers #wow #oregondmv #dmv #relentless #kezinews #EugeneWeekly #saleatallcosts #kiefermazdasupportsriskingpeoplelives #NewsUpdate #shameful #eugene #eugeneoregon

When I purchased my vehicle at the Autobarn Mazda of Evanston, the sales representative told me that since I don’t drive much, it wouldn’t make sense to get oil changes every few months. To convince me, he emphasized that the prepaid oil change service would be valid up to 70,000 miles, regardless of time, and I bought it based on that condition.

Even though the dealership is an hour away from my home, I have done all my maintenance there, believing the service was covered. Today, I made another appointment under the same assumption, but when I arrived, they told me the service had expired due to time (3 years), not mileage.

This was never communicated to me beforehand, and they asked me to pay $83 for an oil change. I refused the service and had to drive back without getting anything done.

I’m very disappointed by the lack of clear communication and misleading sales practices. When the time comes to replace my vehicle, I will remember today’s poor customer experience. I do not recommend this dealership, as they mislead customers through incomplete or inaccurate information.

Got 2017 MX-5 and I'm pretty sure we could reduce our global consumption of SSRI by giving more people this car. it's just perfect. Tom Matano is a genius who is supported by an amazing organization which is Mazda today. The #1 car manufacturer in the world is Toyota, and the number manufacturer of reliable cars with soul is Mazda. Just buy one with the 6-$peed manual gearbox and rejoice in automotive perfection

My wife and I purchased a new 2024 Mazda CX-90 with 46 miles by the time we signed our paperwork In August of 2024. Total sale price was just under $44,000 before tax, licensing, and dealer fees. We have had 2 problems with the vehicle since purchasing. One that is no big deal, and another that could have been looked at in the same manner but after speaking with Mazda’s customer support it’s clear they could care less about safety or manufacturing quality.

1. Plunger switch for the brake light not being adjusted properly (this caused the vehicle to go into full safety and see dealerships announcement mode) living 2 hours from the nearest dealership I looked into forums and found said issue and resolved, no big deal.

2. Vehicle alignment out causing bad tire wear and with AWD system violent jerking. BIG SAFETY ISSUE! After a 2 hour white knuckle drive to dealership I was told new tires are a must due to how bad they are, not only for safety but to even preform the alignment and they had nothing in stock. After searching all day there and even over state lines because it was no longer safe to drive home I finally found a set for $1,500. After having the dealership confirm and correct the alignment I asked about partial reimbursement due to manufacturing quality being the issue I was instructed to contact Mazda Customer Support. Not only could Mazda Customer Experience show there lack of interest/willingness to help but had zero concerns or mention of the safety issues this presented. So after $44,000 I had to spend another $1,500 due to bad manufacturing quality control. Mazda you truly need to do better! Not only does this effect our family budget but it could have effected My wife and kids.

El Servicio de atencion al cliente muy malo, les comente que se me habia roto uno de los 2 cables que van desde el cambio de marchas al cambio en un Cx5 con 85.000kms y menos de 6 años, les dije que para nada era normal y les reclame el precio del cable, mas de 300€ con IVA, y la excusa era que no lo habia reparado en un taller oficial y les dije que el cable estaba mal en un taller oficial o privado, y que vino de Japon mal y les dije los motivos por el que no fui al taller oficial, estaba fuera de mi ciudad, que pongan un taller en cada pueblo. Aunque ya fuera de garantia viendo que es un fallo de la pieza esperaba que al menos me pagasen algo del cable, HAY QUE HACER CAJA SEÑORES.

My brand new CX30 was crashed into while parked in front of my home. It has been in the shop for SEVEN weeks waiting for parts and they will not arrive until April. I am making payments on a car that I cannot drive and cannot repair. FOUR MONTHS for parts?! It is unconscionable to be unable to support your product. Bad business practices.

My 2024 Mazda CX-90 PHEV has spent 42 days in the shop for engine failure, engine malfunctions, a hybrid system malfunction, and multiple recalls. Due to the first five weeks of that time falling over the Thanksgiving, Christmas, and New Year's holidays, I do not meet my state’s technical requirement of 30 business days in the shop to qualify for a lemon law buyback.

Mazda’s corporate case manager, Leonard, takes weeks to return calls. When he does, he constantly talks over me, dismisses concerns, and condescendingly shifts responsibility instead of addressing the core issue—this vehicle has never performed as advertised. Rather than showing accountability, his default response to my frustration is a robotic and disdainful, "I'm sorry you feel that way," which only highlights Mazda’s lack of ownership in this situation.

To make matters worse, every level of Mazda is denying responsibility. Leonard at corporate says he can't authorize a buyback and that I should go to the dealer for help, the dealer says corporate is the only one that can assist, and Mazda Financial Services says they can't help. *No one* at Mazda is willing to take ownership of this defective vehicle, leaving me stuck in an endless loop of finger-pointing. This is absolutely shameful behavior.

My engine failed after just 709 miles. Consumer Reports gives the 2024 CX-90 PHEV a reliability score of 4 out of 100—the lowest of any vehicle in the 2020s, I am far from the only person dealing with major failures in this model. The prior lowest-rated vehicle was the 2022 Ford F-150 Hybrid (7/100), followed by the Chrysler Pacifica Hybrid (14/100), the Mercedes GLE (19/100), and the Chevrolet Silverado (35/100). The CX-90 PHEV is the worst of the 2020's worst an no one at Mazda cares. It had been over a year, and the engine malfunctioned again last month, this leads me to believe that they are not concerned with righting this wrong at a customer relations, programming or engineering level.

Mazda corporate, if you’re reading this, review the call recordings. Leonard’s tone, dismissiveness, and lack of professionalism are exactly as described. Instead of empty apologies, Mazda should make right their having produced a vehicle with the worst reliability score in recent history—and be ashamed of how they are treating their customers.

Bueno yo compré,un CX5 en el 2020 el coche va bien pero ,un espejo no funcionaba bien y ahora los dos,osea esba roto el motor,y ahora ya no funciona ninguno ,reclamo al señor encargado de la bata blanca,y me dice q eso no entra en garantía q es de chapa,osea el motor,total q la garantía de Mazda no es muy fiable,por lo menos ami

A new Mazda CX-90 broke down.
My Car stopped starting up all of a sudden. I ended up towing it to the dealership. Fast forward two and a half months, and I was getting a message that the issue was related to contaminated fuel (really ??? took them that long to identify it was a fuel issue). At that point, I couldn't even remember where I refueled so I could submit a request for the repair. I spoke to the service manager, who admitted it was unprofessional and agreed to cover half of the repair cost: empty the fuel tank, clean the injection system, and refuel with premium gas. From this point, everything went downhill !!!! When I got the car, it wasn't refueled (I complained about this, and they refunded me ). I started to drive and immediately got a low tire pressure alert. Once I fixed that, I got tons of alerts about the low Car battery (I ended up needing to recharge the battery myself). Once this was resolved, I got a CHACK ENGIN WARNING. At this point, I was asked to come back with the car. After a quick check, they reset the warning and said I had nothing to worry about, and it was related to leftover contaminated fuel that should go away after driving for a while. A few days later the check engine light came back again !!!! I went back to the dealership and now was told a different story. The alarm was related to Catalyst Efficiency (P0421), and I will need to drive with this alarm for a while and see if it disappears. If not, I must return and pay a hefty repair charge to replace the Catalyst !!!!! You can imagine my frustration because:
1) It took them more than two months to find out what was going on, and now I'm stuck with the repair cost rather than being able to charge the gas station 2) They obviously didn't bother to do a test drive before releasing the car to me (very unprofessional)
I opened a case with Mazda to complain about this case, and they were completely useless.
They kept ignoring the case despite my following up for two months now.
Everything is good with Mazda until something is wrong, and then you realize how useless and unprofessional they are.
That is the end of the road for me with Mazda after being a loyal customer for the last 10 years.

Es mi segundo coche.
Cambie un cx5 por un cx60 lo pedí el 3 de octubre con una bola de enganche.
Me lo entregaron el 11 de diciembre de 2024 y sin enganche el vendedor amablemente me dijo q pidiera cita en el taller y me dieron cita para el 8 de enero no lo recibieron porque estaban colapsados que lo llevara el día 13 de enero lo dejo y me dicen q me lo entregan el día 20 pasa los días no recibo llamada ni me dicen nada del coche el 24 de enero llamo para preguntar q pasa con el coche y me dicen q ya me devolverán la llamada. Hasta el 27 no me llaman y les dije q el día 30 me iba de viaje con la caravana y el 29 llamo a las 5 de la tarde para saber q pasaba y me dicen q lo recoja antes de las 6.
Llego me lo entregan sin la homologación y sin la ITV pasada, encima me hablan mal y me dicen que eso ya lo tengo q hacer yo .
Mi pregunta es un cx60 es una chuchería o los clientes somos subnormales ?
Llamo atención al cliente y no contestan llamo al jefe de ventas y me dice que él no es le pregunto su nombre me dice Jesús.
Y el jefe de ventas se llama Jesús y dice ya se lo comentaré haber q se puede hacer , ósea ninguno da la cara ninguno se hace responsable del mal servicio q dan. Es una pena los empleados que hay en ese concesionario son mal educados hay desorden y no se enteran de nada .

Brand new CX-90phev broke down less than 30days after purchase, stranding our young family in another state. Roadside assistance was a joke and I had to rent a car on my own to get my family home. 20 days later, I still don't have a car or an equivalent loaner, no identified fix or timeline. Corporate customer experience is not helpful, I have put in over 70 calls and gotten 3 in response. They have denied a buy back and claim that new parts are being expedited which is a lie because the service department said they do not know what this issue is. Don't buy a PHEV from Mazda, they haven't figured the systems out yet but don't buy in general because when you have an issue you will get NO help.

Are you serious with these cheap POS key fobs? You drop your keys and they break into a thousand pieces and then you get a bigger POS replacement that WILL NOT go back together. Haven't been able to drive my car for three days and now I have to physically go to the dealership to have a simple key fob put back together. It's clear Mazda cuts corners at every single opportunity. Last Mazda I will own. Try harder next time.

Bought a brand new Mazda cx5 and had to get an attorney to lemon law the car 10 months later. Paperwork been signed for 4 weeks now and Mazda still dragging their feet on a surrender date. 2 transmission replacement in 10 months

I bought a pre-certified car from #WilkinsMazda. The Car fax reports stated that there were no accidents. Soon after I brought it home, I found that there had previously been an accident involving the driver's side bumper. Rather than fixing it during the pre-certification inspection, it was sold to me with the busted bumper which had been taped together with duct tape. I found this bumper issue because the driver's side tail light was popping out and needed to be fixed. I took pictures to the dealership, spoke with the Sales office, then the Assistant Manager who told me that the dealership would fix it. When I showed up to have it fixed, I found out that the Assistant General Manager had quit 2 days prior. I then spoke with the General Manager who stated that they would not fix it.
After driving the car for a while the car felt like it was going to tip over when going around curves on the highway. I can't imagine the safety issues driving it in the winter.
I spoke with the GM at a different Mazda dealership who stated that these cars are only sold with Bridgestone, Goodyear, or Yokohama tires.
When a mechanic inspected them, I was told that I had the cheapest China made substandard tires that are made, and that when it's a pre-certified car the dealership is obligated to provide original tires for the model of my car.

Compré un precioso MAZDA MX5 con la expectativa de seguridad, confiabilidad y respaldo de la marca, pero mi experiencia ha sido una pesadilla. Después de escasamente 3 años, el vehículo sufrió un incendio espontáneo, poniendo en peligro mi vida y la de mi acompañante.
Lo más indignante fue la falta de responsabilidad por parte del fabricante. A pesar de estar dentro del periodo de garantía, y de que las investigaciones demostraron que el incidente se debió a un fallo eléctrico del coche, la empresa se negó a cubrir los daños. Su servicio al cliente fue ineficiente, evasivo y completamente desinteresado en encontrar una solución justa.
Entiendo que pudo ser un hecho aislado, pero la falta de responsabilidad e interés mostrado por parte de MAZDA ESPAÑA me ha demostrado lo poco fiable que son, recomiendo a cualquiera que considere esta marca, que busque otras opciones más responsables y comprometidas con sus clientes que depositaron la confianza en ellos.

I was thoroughly discussed with my service when taking my MX five in for a recall appointment. I purposely got a 745 appointment so I would be the first one in line. I arrived at 7:30 AM. I was offered a free car wash when I checked in. I expected to wait an hour since it was just a software issue. After 1h and a half the car was still not done. After 1h and 45 minutes, the car was finally finished. When I went out to get in the car, I realized that the car wash had not been done. I was thoroughly disgusted at that point. Dr. Stephen Chou,DDS