Mazda Anmeldelser 77

RUN WHILE YOU CAN. DO NOT BUY FROM ANY MAZDA DEALERSHIP.

I had bought a 2016 Mazda 3 hatchback with 37k miles on it. Not even 20k miles later the steering was acting up. I took it to the dealership and they told me they couldn’t duplicate the issue and that it wasn’t a problem. Fast forward 4 years, the part finally gives out because I knew it was, and now Mazda is avoiding responsibility and mechanics are avoiding doing the work so they can get some small work out of me without losing my business by telling me it’s the steering rack.

Not only was the problem not fixed at 50k miles when I noticed it (and while my car was still under warranty) It’s progressed to the point of a MASSIVE SAFETY HAZARD, and yet Mazda still does nothing. Learn from me please.

Do not ever trust the Mazda corporation with your hard earned money. Never.

If you are planning on buying a Mazda CX50, please beware of their brake issues. After owning three new CX5 models, we decided to upgrade to the CX50. The promise of engineering and performance prowess was too good to pass up. The previous CX5 models saw well over 70,000 miles before front brake pads were needed. The CX50 needed front pads and rotors at 21,000. Same drivers, same equipment, and same driving conditions. Mazda’s answer to the CX50 front brake wear was that anything under 12,000 is considered premature wear while anything over that mark was normal. Other local owners have experienced this wear situation at 12k and 18k miles. This points to Mazda knowing about a CX50 issue, and due to the number of units in operation, deciding to deny, deny, deny.

The other brake issue is one that is a head-scratcher. The emergency brake automatically engages when the CX50 is in park as a safety feature. The CX50 will have a loud “BANG” when the rear brake disengages after being parked overnight. The “BANG” has varying levels loudness; the worst being if the car has been driven in the rain. The CX50 was left in an inside parking garage for a week. It was difficult to move in reverse as the rear brakes would not release under normal throttle. The throttle was increased, the car squatted, and the rear brakes released with the loudest “BANG” yet. The car lurched out of it’s parking space. I felt very fortunate that no person or vehicle was close before I could jump on the brakes.

There has been a litany of small annoying everyday issues with phones, milky backup camera, and phantom “hands-on-wheel” warnings. The past Mazda quality does not shine through to their CX50.

In 2023 Bought a CPO 2023 Mazda CX9 Grand Touring with 3k miles. Person had purchase, but traded back in when 2024 Cx90's finally came in they wanted...was only previous owned for a coupleonths...Vehicle warranty states it's still under factory warranty, and because it's CPO is covered an additional 12k miles. Vehicle was purchased at a dealership a great distance away due to inventory. Vehicle was then serviced by local dealership. After 2 oil changes, about 9k miles on odometer, we were having brake issues. Dealership wanted to replace all calipers, rotors, and pads. They claimed it was due to "environmental" related failure. I had a second opinion done at our local garage who services our other vehicles. They showed the caliper slides were seized...there was no grease, factory or otherwise applied to the slides, and caused them bind, ruining the pads rotors and grinding the calipers. Went back to the dealership with this information, also mentioned this should be under warranty...they refused, stating it was, "environmental that caused the issue". So, we went to Mazda directly, explained the situation, and after having to argue the point repeatedly...they offered to supply the parts ONLY... And they refused to allow us to have the parts installed by our local garage... They would only supply the parts to be installed by the dealership, who still wanted $1500 in labor to remove and install the parts. Our local garage was 1/3 or the price for labor. All in all, Mazda just ignored us, and did nothing...we ended up having the local garage but the parts and install...with no issues since. We found out from people who work at the Mazda dealership, Mazda uses the phrase "Environmental" as a way to get out of paying or honoring their warranty issues ...many other customers have had similar situations and been denied the same way...It was our first time buying a Mazda, and it will be our last... I wouldn't recommend to anyone...a company that weasels out on doing the right thing, certainly doesn't deserve my business...

My experience with Wayne Mazda and Mazda Financial Services has been extremely disappointing and frankly unacceptable.

Only 15 months after leasing a Mazda CX-90, my daughter was involved in an accident and the vehicle was declared a total loss. The insurance company paid the vehicle’s value, yet I was informed there was still an $8,500 balance. Despite having GAP insurance, the claim process was delayed due to the insurance company’s workload—something completely outside of my control.

All I requested was a short extension of a few weeks until the insurance process was finalized. Instead, I was met with threats of being sent to collections. When I called Mazda Financial Services, one male representative was particularly rude and even mockingly said, “I can send it to collections right now if you want.” This level of unprofessional behavior was both shocking and unacceptable.

I called multiple times to explain the situation, but the representatives were consistently dismissive and showed no willingness to understand or assist. On top of that, I was unable to find any responsive or appropriate email contact to escalate my concern, which made the situation even more frustrating.

I leased this vehicle from Wayne Mazda in New Jersey, and I also visited the dealership three times in person seeking guidance. Eventually, they took my name and contacted me by phone. However, instead of offering support, I was advised to begin making payments before the GAP insurance claim was finalized. Following that advice, I set up an 18-month payment plan and have already made my first payment.

Additionally, I live in Wayne and, based on my past positive perception, I personally recommended Wayne Mazda to others. As a result, at least five people purchased vehicles from this dealership through my referral. This makes the current experience even more disappointing.

This was never a case of avoiding responsibility. I was dealing with an unexpected accident and actively working through the proper insurance channels. The complete lack of empathy, professionalism, and basic human decency throughout this process has been deeply disappointing.

As a community leader and chaplain, I take recommendations seriously. Based on this experience, I will not be recommending Wayne Mazda or Mazda Financial Services to anyone. In fact, I would strongly advise others to think twice before doing business with them.

I will also make sure to never set foot near this dealership again.

La batterie 48V d un cx60 de 2024 avec 80.000km a rendir l ame. 4 mois de delai pour avoir la piece qui est en garantie. Aucune solution m a ete offerte pour palier a etre sans voiture pendant 4 mois. Un scandale......

Moving to the next step in suing Mazda, I have identified their “Agent In Service For Process” Susumu Shoji. So if you like I plan to sue them THIS is the guy to go after:

Mazda North American Operations dba Mazda Motor of America, Inc.
Attn: Susumu Shoji, Agent for Service of Process (as listed with the California Secretary of State)
7755 Irvine Center Drive
Irvine, CA 92618
April 17, 2026
Re: April 6 Chat Log - Case No. 00436210
Dear Mr. Shoji,
This letter constitutes a formal and final demand for payment of my claim, as detailed in the documentation previously submitted to Mazda's Reimbursement Department. The original claim packet, including a cover letter and supporting materials, was delivered and received on April 9, 2026.
I hereby demand payment in the amount of $550.00. This amount reflects costs incurred due to a known defect and failure of Mazda components, as outlined in my prior correspondence.
Please be advised that this is my final attempt to resolve this matter amicably. If I do not receive a response and full payment within five (5) days of your receipt of this letter, I will proceed with filing a claim in Small Claims Court. Additionally, I will evaluate further legal remedies, including potential participation in or initiation of broader legal action concerning Mazda's practices related to issuing service bulletins in lieu of recalls for known defective parts.
Should legal action become necessary, I will seek recovery of all applicable damages, including but not limited to my direct costs, court expenses, and any additional damages permitted by law.
I encourage you to resolve this matter promptly to avoid escalation. Please direct all correspondence regarding this claim to me at your earliest convenience.

Below is my follow up to my first attempt at getting reimbursement which was unanswered back on April 7, 2026 so now we send the final demand for payment to Susumu Shoji before we file!:

Mazda North American Operations
200 Spectrum Center Drive
Irvine, CA 92618
To: Mazda Reimbursement Program
On April 3, 2026 I replaced a failed air conditioning coolant line listed in your service bulletin 07-002/21 (and 18,19,20) part number NA6W-61-4668. This part is admitted and known to fail due to poor design and you have skirted a full recall by issuing service bulletins which is frankly boarding on fraud as this issue is chronic and really has never been fully addressed as you keep redesigning the part.
The cost for me was $550 and I have included with this letter all documentation regarding this issue including the service bulletin and your fake reimbursement program. I say fake as your reimbursement portal/website ONLY accepts VIN numbers for cars on active recall not cars impacted by service bulletins as stated in your Mazda website.
Your contact chat experience is complete bullshit as your representative claims that there is nothing that can be done except to offer a $150 gift card. I have included that chat history as well
I am asking for full reimbursement of the $550 I spent on this replacement of your inferior part and I want this payment request acknowledged withing 5 days of receipt of this formal request for payment or I will file in small claims court for the full amount of $550 as well as punitive damages for your clear and undeniable deception with regard to claims of reimbursement at a site that will not accept cars impacted by service bulletins.

Piazza Mazda of Reading got my car into an accident while under their care. I brought it in for them to fix a vibration problem. They charged me 2200 dollars and said it was fixed. It wasn't. When they took it back the second time, they got it into an accident. Yes, they repaired the damage caused by the accident, but we all know how the system works when you go to trade in your car. "There was an accident reported against the vehicle so we had to lower the trade-in value." Well Piazza Mazda of Reading wont even acknowledge this fact when I ask for some form of compensation for the diminished value. Further, they still never fixed the vibration issue. It is still there. So, not only did they devalue my vehicle but they charged me for fixing a problem that is still there. And when I escalated the issue, no one wanted to be bothered. So, take this as a warning. STAY AWAY from Mazda and especially Piazza Mazda of Reading. They don't care about their customers and when it matters most they aren't going to do more than the minimum. They will upsell you every time you take it in for service. They will overcharge for everything. They could potentially get your car into an accident and then they will say "it happens" (that was literally what I was told while talking to Bill, as I inspected the damage done to my vehicle). They feel it's ok to not compensate the customer fully for the damage they cause (they just repair it and hope the customer goes away). This is a warning. Stay away. Stay far away. Go purchase a car from a different company that values their customers because Mazda doesn't.

Eine Gutschrift über 150 Euro für das erste Service bekommen, verrechnet wurden aber nur 125 Euro.....
Anruf bei MAZDA Austria nach Zigmaligem rausfliegen aus der Leitung meldet sich ein Herr und sagt, es gibt eine Störung beim Telefon( bei 2 verschiedenen Niederlassungen )hahahaha....
werde aber die 25 Euro von der Rechnung selbst abziehen. Bin auf die Reaktion gespannt.

I leased my car in June of 2024. Since then, it has been back at the dealership 6 times for numerous repairs on parts, engine malfunctions, recalls etc. which is insane to me on a brand new car. Each time, it’s for at least two weeks or more at the dealership and they give me a loaner car. The last 3 times, I opened cases with Mazda corporate because it was starting to get ridiculous. Now it’s even more ridiculous on the 6th time. Corporate tells me there’s nothing they can do cause they fix the issues as they come up. The last time they offered me a trade in at a discount which I declined because it would require me to carry over negative equity on current car and cost me more money, plus put a deposit down which makes no sense. I asked them to buy back the lease and they wouldn’t. So here I am again opening another case with corporate. My car is back at Mazda since last Wednesday. I was driving on the highway with my kids and all these error codes and engine malfunction (again) started popping up. I called the dealership and they pull up the errors and say it’s safe to drive and tell me to bring it Thursday. So now I have to bring my two kids and switch out car seats with them in the cold and get in another loaner. There was another woman at the service desk checking in her cx90 as well saying she also is having issue after issue with hers as well. They call me Friday and tell me nothing is wrong with it and error codes went away. I go there Friday and they pull my car up next to the loaner for me to switch the car seats etc back in. The woman gets out and tells me the engine malfunction is back on and they’re gonna keep me in the loaner car. So now I’m inconvenienced twice. Case manager calls me Monday and says she will talk to dealership and get back to me within 24 hours on options. Still haven’t heard from corporate or dealership so I call both yesterday. Dealership says they had to order a part for the wheel sensor and it should be in Monday but never called to let me know or update me that ANOTHER part needs replacement. Case manager was out of office so now I have to wait until who knows when for her to get back to me. Can’t trade it in anywhere because I have 1 year left on the lease and payments so I would be upside down. Terrible experience and can’t get anyone at corporate to take me seriously. It is becoming a serious safety issue and I have two young children. The car has accelerated on its own almost causing me to get in an accident with my children in the car - then corporate and the dealership brush it off and tell me nothing is wrong with the car. They couldn’t “duplicate” my concerns. They both made me feel like I was crazy and no one will take me seriously. From the fuel pump, radiator, evap, wheel sensor, the list goes on on parts that have needed to be replaced plus recalls on top of that - how is this vehicle not unsafe? Is Mazda going to take responsibility when I’m in an accident with my kids in the car? Will you take me seriously then?

My Mazda just failed a compression test (catastrophicly) at 50k miles and only three months after the warranty window. Was always dealer maintained. Now looking at a full overhaul out of pocket and the local dealers can’t even tell me how to get the parts for it.

​I have mixed feelings about my recent experiences at Wayne Mazda. On one hand, the facility is stunning and modern. The waiting area is incredibly comfortable, offering water, regular coffee, and even a barista on certain days for premium lattes and cappuccinos.
The staff is truly delightful—specifically my service advisor, Steven, who is always empathetic and helpful. I also want to note that my Burberry sunglasses briefly went missing (which was a huge disappointment obviously), eventually the team managed to recover them a week later, which I deeply appreciate.
​However, I am frustrated by a persistent "clunking" sound in the front driver area. Despite two previous service visits—the first to replace an axle and the second to calibrate those parts to Mazda’s protocols—the noise remains. I am now headed in for a third visit on February 20th. Due to a shortage of loaner vehicles, I’ve had to wait a bit for this appointment, but I’m hopeful that the third time is a charm. I will update the progress. I'm really hoping this doesn't turn out to be a lemon. Also, I'm hoping this review changes to a positive one all around. They have been working very hard to figure out the issues with my car. Hopefully we are done. I still feel like the car rides strange but I can't describe it and wouldn't be able to bring it in to explain it and get it fixed. But all the things that I was able to explain they took and stride and had multiple technicians take a stab at it and ultimately repaired what was wrong with it. Thank goodness and thank you Wayne Mazda!

Sorry, I have to give one star because of how the end of our lease transpired. Leased Mazda three years ago all good with sales and service over the past three years. The lease was ending and we decided we wanted to buy the car out right. No financing just give Mazda the residual value of the car per leasing agreement. When I called to see what steps, we needed to take to make this happen I was advised that the car needed to be "inspected" first by their service department. The charge was $190. I explained the car did not need to be inspected until April and all service work on the car for the past three years was done by Piazza so, they had the records. Why did I need to pay $190 when I was giving them a check for the full residual value to purchase the car. Got numerous versions as to why...it was a Pennsylvania Law..not so. It was a Mazda rule. Yes, it was but, interestingly enough the other Mazda dealers I called did NOT charge. They did it as a courtesy for their customers....and even though I did not lease the car from them they were more than happy to do it for me. Needless to say, within 3 days I was at another Mazda dealer they did the inspection and told me car was in great condition. Paperwork was processed and I already have to title from the State of Pennsylvania, and I did not pay an extra $190!!
I did speak to Nick Price (the Manager at Piazza) before I called the other dealerships, he was to call me back...still waiting for that call back.


Like


Share


Add photos & videos

I see here on TP that Mazda North American Operations has very poor reviews and they have an “F” rating for Mazda North American Operations with the BBB. Now I know why.

I purchased a new 2025 Mazda CX-30 and within the first 1000 miles, while I was driving at a low speed the car suddenly veered to the right and forced me off the road, resulting in a $7,000 collision. Thankfully, it was not on a freeway or a bridge, or it could have cost me my life, and possibly other’s lives. This incident was also the second of three major failures of this car within the first few months (the others being a valve failure in the first 150 miles and a safety recall on non-deploying airbags).

I still do not know what failure caused the incident, and consequently I cannot trust this car. The loss of control felt like a lane-keep assist malfunction, but the damage suggests it could have been a failure involving the tire, wheel, or related components. There was no TPMS warning—or any other critical defect warning, however.

The dealer turned the problem over to Mazda USA, who “investigated” the incident; yet they never inspected the vehicle, never interviewed me or looked at my photos, and ultimately denied all responsibility. They have also absolutely refused to provide any information about their investigation or release the CDR (“black box”) data.

The only access a customer has to Mazda USA is the Mazda Experience Line, which is essentially a “File 13”. The reps there are nice people but they have no ability to resolve a problem and no ability to escalate a call to someone who does. Through the Mazda Experience Line Mazda has successfully managed to avoid any communication or accountability to their customers whatsoever.

Customers have a right to expect a basic standard of safety in a new car. This cannot be relied upon with Mazda. Furthermore, their lack of responsibility and transparency when something goes wrong strongly suggest a corporate cover-up; and their lack of communication indicates Mazda just doesn’t care about their customers. I relied on Mazda’s reputation and reports from several friends. If I had checked the reviews before purchasing I could have avoided this entirely.

Do not buy the maintenance package! What they don’t tell you, they expire. If you don’t use them all before expiration, too bad! I have a very low mileage vehicle, so did not take it every 6 months. Got the rude”if you had brought it in every 6 months, they would all be used” bs response. All of the 10 oil changes were paid for, now just gone. Complaint filed with Mazda corporate, basically got a “too bad” response. They did give me a gift card covering the last oil change that I had to unexpectedly pay for. Also, service provider “ had to go to a meeting” so I got left in the waiting room for 2 hrs before another rep came to help.

I am in Canada but regardless my Mazda cx 30 burns massive amounts of oil and zero help or warranty.

Disappointing Follow-Up and Misleading Information After a Great Sales Experience

I recently purchased a used CX-5 and initially had a great experience with the sales team. Shakiel, my salesman, was kind, patient, and very helpful throughout the entire process. Before my visit, Eugene, the manager, also took the time to speak with me and was very helpful as well.

After the purchase, I even received a follow-up call from a representative Samantha, which I appreciated. I mentioned that the door panel material on all four doors was separating and was asked to text photos so they could look into it. I sent the pictures but never received any response.

Since then, I have left a total of five voicemails for James, Eugene, and Dave — none of which have been returned. To make matters worse, I discovered that I was overcharged compared to the agreed price, and the vehicle’s history report was not as clean as promised. I reached out several times to clarify the additional fees taked on, without resolution. Clearly agreeing to a price - "out the door - including taxes, dealer fees, doc fees, etc price" and signing (twice) on that out the door price meant nothing in the end.

The lack of communication after the sale is very disappointing, but the inaccurate information and unresponsiveness are unacceptable. I truly hope the dealership takes this feedback seriously and improves transparency and customer care for future buyers.
*Update after my Google review, I was contacted to advise they would pay for my gas & the auto body area could use spray adhesive to try to fix the doors; noting that the fix may only last 6-12 months. The insults continue; considering this a known issue, you'd think they'd have a better way to fix it.

i dont see many mazda cars now,,,who stole them?😅they are kinda good

I purchased a 2025 Mazda CX-90 Sport on 9/13/2025 from Med Center Mazda, in Pelham, AL. From day one, I've had vibrations in the rear of the vehicle. I informed Rubin, who is the salesman, about the situation. He stated maybe the wheels need to be balanced.

I ended up taking the vehicle back on 9/16/2025, to try to correct this problem. They said that they balanced the tire, and did not correct the problem.

On a planned visit back to the dealership on 09/25/2025, coordinated by the salesman Rubin to have the vehicle serviced again about the vibrations, they kept the vehicle and said that they would let me know when it would be ready.

During this visit, I was given a courtesy vehicle to drive by Rubin, the salesman,
However, Rubin gave me an older model courtesy vehicle that was filthy on the outside and inside. It had trash and dog hair on the inside. This was unacceptable, so I had to return back home to get my second vehicle to turn the new one in for servicing.

On 09/26/2025, they called and said my vehicle was ready, Todd, the service manager said that it was fixed.

After picking the vehicle up, the problem was still there, and I informed Todd that it was still doing the same thing.

After the test drive I took it back to the dealership and spoke with Todd the Service manager.

He stated, there was nothing else he could do for me.

I sent Rubin a text on 9/16/25 and 9/30/25 about smelling gas near the rear tire on the driver's side.

None of these issues have been resolved as of today 10/15/25.

Just for the record, I have reached out to corporate, and was given a case manager, but did not get any results from that either. The case manager stated to me that they could not get in touch with anyone at Med Center Mazda.

They stated that the case is in review. These are only a few of the issues that I'm having with this brand new Mazda that I purchased from MedCenter Mazda in Pelham, AL.

In the present time, it may be possible that I am left with what may be an unsafe, new vehicle to drive, from Med Center Mazda.

Surely this is not the Mazda experience

~Jerry D and AD