Martin in customer service was so helpful when he helped us to locate a food storage box, which came free with Leader Dog Food purchase, despite there being none left in the shop in Mullingar. He orga... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
ordered dried dog food on the 2/04/2026 received email this morning stating that Unfortunately, some products from your recent order are currently out of stock, and we do not have a confirmed restock... Se mere
Virksomheden har svaret
It takes in excess of 8 days to obtain delivery and all customer service could say was there is an issue with warehousing. Very poor!
Virksomheden har svaret
We recently went to Maxi Zoo in Waterford to get some bits for our new addition Benny the Jack Russell terrier. On arrival into the store we got greeted by the lovely Aiste who couldn’t have bee... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
Kontaktoplysninger
3,3
Middel
358 anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Reliable and quick
I’ve made multiple online orders for cat food. They are always very quick to arrive. 1 time (over 3 years) the wrong flavour was delivered and the team were so helpful and friendly and sorted the issue out really quickly. So I find them very reliable.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Hi Rachel,
Thank you so much for your wonderful review! We’re delighted to hear that your orders have consistently arrived quickly and that our team was able to resolve the issue promptly when it occurred.
Your trust and loyalty over the years mean a lot to us, and we’re thrilled to know you find us reliable. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always happy to help!
Kind regards,
The Maxi Zoo Team
took orders giving 30% discount
While very disappointed with what happened- to be fair they have tried to correct.
Original post: took orders giving 30% discount, when every store was offering discounts (being Black Friday week). And then they can not fulfill the order. Told about one item last week and other this morning- when all sales are over. Never order from them again.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Frances,
Thank you for updating your review and acknowledging our efforts to correct the situation. We truly regret the disappointment caused by the initial experience, especially during such an important shopping period like Black Friday.
We understand how frustrating it must have been to face cancellations after placing your order with confidence. Please know that we are actively reviewing our processes to ensure clearer communication and better stock management in the future, so situations like this do not happen again.
Your feedback is invaluable to us, and we appreciate you giving us the opportunity to improve. If there is anything further we can do to assist you, please don’t hesitate to reach out to us at online-shopping@maxizoo.ie.
Kind regards,
The Maxi Zoo Team
Sold out items
Every time I order online I get a message saying some of the items are sold out. Moreover, in the last period it is taking too much time to receive the parcel (I did the order one week ago and still no info about shipping).
21. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Claudia,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with stock availability and the delay in receiving your order. We completely understand how frustrating this must be, and this is not the experience we want for our customers.
Your comments are very important to us, and we’re working hard to improve both stock accuracy and delivery times to ensure a smoother shopping experience in the future.
Thank you for bringing this to our attention – we truly appreciate your patience and understanding.
Kind regards,
Martin
Maxi Zoo Customer Service
For this particular delivery it’s a 5…
For this particular delivery it’s a 5 star service. Usually they’re very slow.
Good range of products, some of them very different from the others.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Nick,
Thank you so much for your positive feedback! We’re delighted to hear that this delivery met your expectations. We also appreciate your honesty about past experiences – your comments help us improve.
We’re continuously working on speeding up our service while maintaining the wide range of products you enjoy. Thank you for being a valued customer!
Kind regards,
Martin
Maxi Zoo Customer Service
Great store
Great store, everything was delivered quickly and well packed. I'll be ordering more from this store, my pet is thrilled with the delicious stuff.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Serhii,
Thank you for your email. This is Martin from Maxi Zoo Customer Service and I will be assisting you today.
We truly appreciate your review! It’s wonderful to hear that everything was delivered quickly and well packed, and that your pet is enjoying the delicious treats.
Your feedback means a lot to us, and we look forward to serving you again soon. If you ever need assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
Martin
Maxi Zoo Customer Service
Issue with delivery been stolen…but
Had an issue with delivery been stolen not maxi zoos issue yet a very nice girl Leticia arranged for a full refund was not expecting that. Now all they have to do is stock 10kg bags like zooplus!
14. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Carol,
We truly appreciate your review and your kind words about Leticia’s support. We’re glad she was able to assist you with a full refund in such a challenging situation.
Your suggestion regarding 10kg bags is very valuable to us. We will share this feedback with our product team for consideration, as we are always looking for ways to improve our range and meet customer needs.
Thank you for being a valued customer, and we look forward to serving you again soon. If you need any assistance, please don’t hesitate to reach out.
Kind regards,
Martin
Maxi Zoo Customer Service
Utter scammers
Utter scammers, give a black friday 30% discount and then cancel all orders saying items are out of stock but yet I can go on to their website and order the goods at full price, they had no problem taking my money straight away but to refund it is 5-7 days. I have been a loyal Maxi Zoo customer for years. Never again will I order from them.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
We’re truly sorry to hear about your experience, and we completely understand how disappointing this must have been, especially after being a loyal Maxi Zoo customer for so long. This is not the experience we want for our customers.
Please reach out to us directly at online-shopping@maxizoo.ie or by phone at +35 321 601 94 83, so we can look into your order and make things right for you as quickly as possible.
Thank you for bringing this to our attention – we appreciate your feedback and the opportunity to resolve this.
Kind regards,
Martin
Your Maxi Zoo Customer Service
Black Friday sale was 30% payment was…
Black Friday sale was 30% payment was in full tree days after got emailed ( Unfortunately, some products from your recent order 1528017267 are currently out of stock, and we do not have a confirmed restock date from our supplier.) is are scamming i was checking they website still selling the product
24. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear AC,
We’re very sorry for the inconvenience and frustration caused. During our Black Friday promotion, we experienced a temporary synchronisation issue between our stock system and the website, which led to some items appearing as available when they were sold out.
Your order is still being processed without the unavailable item, and we’ve emailed you with full details and a €10 voucher as an apology. If you have any further questions, please don’t hesitate to reach out to us directly.
Thank you for your understanding.
Kind regards,
Martin
Your Maxi Zoo Customer Service
Delivery times are frequently slow due…
Delivery times are frequently slow due to time to notify items listed as in stock are not available.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Sarah,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the delays and the inconvenience caused when items listed as in stock were later found unavailable. This is not the experience we want for our customers.
We are actively working on improving our stock accuracy and notification process to ensure faster and more reliable deliveries. Your comments have been shared with our logistics team to help us make these improvements.
If you have any outstanding issues or need assistance with a recent order, please feel free to contact us directly at online-shopping@maxizoo.ie. We’d be happy to help.
Thank you for bringing this to our attention.
Regards,
Martin
Your Maxi Zoo Customer Service
Easy to order online
Easy to order online, prompt delivery. I buy my dog’s food & some toys regularly, no complaints whatsoever.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Hi Amanda,
Thank you so much for your 5-star review! We’re delighted to hear that ordering online is easy and that your deliveries have been prompt. It’s great to know you regularly choose us for your dog’s food and toys – we truly appreciate your trust and loyalty.
If you ever need assistance or have any suggestions, we’re always here to help.
Best regards,
Martin
Your Maxi Zoo Customer Service
Unbelievably unprofessional
Unbelievably unprofessional. Staff was rude and not polite at all. Tropical fish rarely come healthy and usually die in the first week after buying.
16. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Val,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide.
Could you please email us at online-shopping@maxizoo.ie with further details about your visit and the issues you encountered? This will allow us to investigate the matter thoroughly and take appropriate action.
Thank you for giving us the opportunity to improve.
Martin
Your Maxi Zoo Customer Service
Dog food delivered quickly
Dog food delivered quickly.
Price discount (sale) was appreciated.
They have noticeably improved their delivery packaging in recent months, with much less waste.
8. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Rick,
Thank you for your fantastic review! We’re delighted to hear that your dog food was delivered quickly and that you appreciated the sale discount. It’s also great to know you’ve noticed the improvements in our packaging—we’re committed to reducing waste and making our deliveries more sustainable.
We truly value your feedback and look forward to serving you again soon!
Martin
Your Maxi Zoo Customer Service
Online order.
Online order.
Much better service than last time.
Although they did leave the package outside in the rain.....at the gate!
4. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Wayne,
Thank you for sharing your feedback and for giving us another chance to serve you. We’re glad to hear the service was better this time, but we’re truly sorry your package was left outside in the rain. That’s not the experience we want for our customers.
We’ll review this with our delivery partner to help prevent this in the future. If the contents were affected, please reach out to our Customer Service team so we can assist you promptly.
Thank you again for your honest review and for choosing Maxi Zoo.
Kind regards,
Martin
Your Maxi Zoo Customer Support
maxi zoo limerick 5*
I was In maxi zoo limerick today and I have to say the staff are so nice and very helpful. they pay very good attention to customers Martina and kerry were both very helpful finding what I needed and with advise. such lovely staff in maxi zoo limerick
5. november 2025
Uopfordret anmeldelse
Maxi Zoo offers delivery within one to…
Maxi Zoo offers delivery within one to three days, as advertised on all websites. Unfortunately, I've ordered several times and the package never arrived on time. There was always a delivery problem, and the blame was placed on DPD.
DPD explains that they never receive full customer contact information. Overall, a negative experience.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Dariusz,
Thank you for your feedback, and I’m truly sorry to hear about the repeated delivery issues you’ve experienced.
We understand how frustrating it is when expectations around delivery aren’t met. While we do advertise delivery within 1–3 working days, recent technical issues and a surge in orders have unfortunately led to delays in some cases. We're actively working with DPD to resolve these problems, including the matter of incomplete contact details being forwarded — which we believed had been fixed, but clearly still needs attention.
Please accept our sincere apologies for the inconvenience caused. We’re committed to improving both our internal systems and our communication with delivery partners to ensure a smoother experience going forward.
If you’re still waiting on a specific order or would like us to look into it further, please don’t hesitate to contact our customer care team directly. We’d be happy to assist.
Kind regards,
Martin
Maxi Zoo Customer Service
Take money but online ordering g shambolic
Ordered Medica dog food x 36 tins at €95. Week has gone past emailed both emails available including customer care. Status of package online is ‘unknown’ but money left my account in under 5 seconds. They blame fluctuating stock and various IT ailments but that’s been going on for 3 years.
1. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Gerry,
Thank you for your feedback, and I’m truly sorry to hear about the difficulties you've experienced with your recent order.
We understand how frustrating it is when an order is delayed and communication feels unclear. The issue you’ve described may be related to a recent surge in orders following our promotions, which unfortunately led to longer processing times than usual. We're actively working to improve both our systems and stock management to prevent such delays.
We’d really like to help resolve this for you and ensure you receive your order or refund as quickly as possible. However, we weren’t able to locate your order based on the name used in your review. To assist you further, please contact our customer service team at online-shopping@maxizoo.ie with your order number and any relevant details.
Thank you again for bringing this to our attention. We appreciate your patience and hope to make things right.
Kind regards,
Martin
Maxi Zoo Customer Service
Maxi Zoo does not deliver as promised
Maxi Zoo has a banner that states "1-3 Days Delivery". Additionally, they have a whole article page with the title "1-3 Days Delivery" (located at the bottom of the page, under "Perks".
Now, the last order I made did not reach me during that timeframe. Ok, it happens. Now, it has been 3 working days, and the support email told me to wait 2 more days for the tracking number. The order is still being processed.
I understand delays, but this is not the first time. I order at the exact same time from another pet store (Fetchyourpetneeds), and the order will be delivered today with DPD as well. This one, is still yet to be sent and processed.
Really negative experience again, so I will order from another store in the future. I would advise anyone looking for alternatives as well.
Order 1527600692
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Pedro,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience and disappointment caused by the delay in your recent order.
We understand how frustrating it is when expectations around delivery times are not met, especially when our website advertises a 1–3 working day delivery window. Your order was placed late in the evening on 27th October and is still being processed, which is clearly not in line with the service we aim to provide.
Please know that we are actively working to improve our logistics and fulfilment processes, particularly during periods of high demand. While delays can occasionally occur, we recognise that this is not the first time you've experienced such an issue, and we deeply regret the negative impact this has had on your trust in us.
We truly value your feedback and loyalty, and we are committed to making things right. If you would be open to it, we’d love the opportunity to follow up with you directly and offer a gesture of goodwill for the inconvenience caused.
Thank you again for your honest review — it helps us improve and better serve our customers.
Kind regards,
Martin
Maxi Zoo Customer Service
Customer service
I had €50 MAX ZOO gift. On Aug 20th I wanted to use in shop but there was an issue with system and would not allow me to use the card. On October 18th I tried to use this card again and at the same shop and was told it is empty. I was advised to contact the customer service as at the shop they are not able to help me. I reached out to customer service and I asked for transactions history for the gift card I was told to go to the shop as they will be able to assist. €50 disappeared from the card and no one is able to help me. This is a joke and pure example of poor customer service. I will never again buy gifts cards at this shop and I will advise the same to everyone!
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Thank you for your feedback. We apologise for the inconveniences caused. I have sent to you an e-mail in which I am explaining to you what details of the issue we need to know in order to proceed. Maxi Zoo is a huge company, we are responsible for the online store but we are more than happy to support you when your issue is about the physical stores as well. I am coming back to you in an e-mail where I elaborate what we need in order to solve the issue. Thank you for your understanding. We are looking forward to your reply. Your Maxi Zoo Team
I made an order online for premium cat…
I made an order online for premium cat litter, there was a deal, saved a few quid. A week later it was canceled with the excuse it was not in stock and didn't know when it would be back in. I went into the store a day later and bought the same stuff I ordered, now with no discount. So you either couldn't be arsed doing the order or you didnt want to give the discount. Liars all of you. If you don't want to honor online orders, don't do online orders.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Trace,
Thank you for your feedback, and I’m truly sorry for the frustration and disappointment caused by your recent experience.
Due to a technical issue, some products appeared as available on our website when they were in fact out of stock. This unfortunately led to delays in processing and the cancellation of certain orders. I understand how frustrating this must have been, especially when you were able to purchase the same item in-store shortly after.
Please note that our online shop and physical stores are managed separately, which can sometimes result in differences in stock availability and pricing.
We’d really like the opportunity to make this right. If you get in touch with our customer service team at online-shopping@maxizoo.ie, we’d be happy to look into a suitable compensation for the inconvenience.
Thank you again for bringing this to our attention.
Regards,
Martin
Your Maxi Zoo Customer Service
Ana is a great groomer
Recently switched to maxi zoo groomers at Finglas brought my 11yr old doggie to Ana. Couldn't recommend Ana enough she was so lovely and caring and also done a great job of the groom. I love the way the place isn't overrun with dogs sitting in crates crying, barking and been uncomfortable it's an extremely calm environment and the difference in my dog when I collected him compared to when I normally collect him from our previous groomers. He was calm and happy and looked like he had a great time. Will be booking Ana for all 4 of my dogs grooms from now on. 100% positive experience. Website is a bit of a nightmare with way too many choices and it's confusing to navigate so maybe just phone them or pop in if you're looking to book that's what I done.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Thank you for your positive feedback, we are happy to hear you are satisfied with our groomer, Ana. We are forwarding the praise to the salon in Finglas and to Ana. Thank you again! Your Maxi Zoo Team
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