Martin in customer service was so helpful when he helped us to locate a food storage box, which came free with Leader Dog Food purchase, despite there being none left in the shop in Mullingar. He orga... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
ordered dried dog food on the 2/04/2026 received email this morning stating that Unfortunately, some products from your recent order are currently out of stock, and we do not have a confirmed restock... Se mere
Virksomheden har svaret
It takes in excess of 8 days to obtain delivery and all customer service could say was there is an issue with warehousing. Very poor!
Virksomheden har svaret
We recently went to Maxi Zoo in Waterford to get some bits for our new addition Benny the Jack Russell terrier. On arrival into the store we got greeted by the lovely Aiste who couldn’t have bee... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
Kontaktoplysninger
3,3
Middel
358 anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I really liked everything
I really liked everything, fast delivery, I will order from you again in the future.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Thank you for your positive reply, we appreciate it! If there is anything else we can do for you, please let us know. Thank you in advance.
Excellent company to deal with
I have had an excellent experience buying from Maxi Zoo in Ireland. Very fast delivery, good communication. I wish they had an app for regular customers. Otherwise, really happy. I had bad experiences with my previous pet food supplier due to their poor deliveries. Delighted with Maxi Zoo.
15. januar 2026
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Besvarelse fra MAXI ZOO IRELAND
Thank you for your positive feedback, we really appreciate it! We forwarded your feedback regarding the application. Let us know if there is anything else we can help you with or in case you have more ideas.
Fast delivery & all items in stock
Fast delivery & all items in stock (this & previous order).
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Hi Denis,
Thank you very much for your kind 5‑star review. We’re delighted to hear that your order arrived quickly and that everything was in stock on both occasions. We truly appreciate your continued trust in Maxi Zoo, and we look forward to serving you again soon.
Have a lovely day!
The Maxi Zoo Customer Service Team
I wish I could review my order but it…
I wish I could review my order but it still hasn’t arrived yet. This is the second time in 3 orders that I’m waiting. I ordered something in Germany the day after I placed my order with Maxizoo which is literally no more the a 4 hour drive and I’m still waiting for my Maxizoo order but my delivery from Germany showed up. Maxizoo is definitely making it hard for me to want to spend my money with them. I mean I regularly buy my pet supplies from the as we live far from a pet store that can provide what we need, but at this rate I’m going to start having to order a month ahead just to get it when I need it. When. I used to be able to rely on the quick shipping policy and was very happy with my service, but now I find I’m having to go to the store and buy food for my pets after I already ordered them food.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Pauli,
We’re very sorry to hear about the delay with your order and understand how frustrating this is, especially when you rely on timely deliveries for your pets’ essentials. This is not the experience we want our customers to have.
We’d really like to look into this for you and see how we can help. Please contact us directly at +35 321 601 94 83 or online-shopping@maxizoo.ie with your order number, and our team will be happy to assist you as quickly as possible.
Kind regards,
Your Maxi Zoo Customer Service
Absolutely amazing service
Absolutely amazing service. Order placed on the Monday morning, Tuesday afternoon was delivered. FOR FREE! Great selection of products also.
Highly recommend!
30. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Hi Ola,
Thank you so much for taking the time to leave us a 5-star review. We’re delighted to hear that you were happy with our fast and free delivery, as well as our product selection. Your recommendation truly means a lot to us, and we hope to welcome you back to Maxi Zoo again very soon.
Kind regards,
Your Maxi Zoo Customer Service
Waited till I had paid and left it a…
Waited till I had paid and left it a bit after to say load of thing were out of stock and it was that close to Christmas I wasn’t able to find them at other places very disappointing in how it was handled
8. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Hi Selena,
Thank you for sharing your feedback. We’re truly sorry for the disappointment caused by the stock availability and timing of the notification. We understand how frustrating this must have been, especially so close to Christmas.
Your comments are very valuable to us, and we’ll review our processes to ensure better communication and stock updates in the future. If you’d like, please reach out to our customer service team at online-shopping@maxizoo.ie, and we’ll do our best to assist you further.
Thank you for bringing this to our attention.
Kind Regards,
Your Maxi Zoo Customer Service
Great service and fast delivery.
7. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Thank you very much for your kind review! We’re delighted to hear that you were satisfied with our service and fast delivery. Your feedback means a lot to us.
We wish you a Merry Christmas!
Maxi Zoo Service
Excellent products at reasonable…
Excellent products at reasonable prices. Delivery can arrive 24 hours after ordering before 12. The website is beautifully done and easy to navigate. I have ordered from them 3 times so far in the last 3 weeks and will continue to buy from here.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Thank you very much for your kind feedback!
We are delighted to hear that you are satisfied with both our products and prices, as well as with our fast delivery service. It’s great to know that you find our website easy to navigate and visually appealing.
We look forward to serving you again in the future.
We wish you a Merry Christmas!
Maxi Zoo Service
Unacceptable
I have just received another email stating my order has been cancelled as the items are ‘out of stock’ yet when i go online i have the option to purchase said ‘out of stock’ items. This is my 3rd order since 28.11.2025 that has been cancelled due to items being sold that are not in stock. I now have to wait 5 - 7 days for a refund. I will never purchase another item from this company online.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Thank you for your feedback.
We’ve located your ticket and have already replied to you via email. During the Christmas period, we’re currently experiencing a higher-than-usual volume of inquiries, which may lead to slightly longer response times.
We truly appreciate your patience and understanding, and we sincerely apologise for any inconvenience this may have caused. Please don’t hesitate to reach out if you need any further assistance, we’re happy to help.
Very pleased with food I got
Very pleased with food I got. My dogs love Lillys Kitchen. Good price. Fast delivery.
14. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Thank you for your positive feedback! We are happy to hear that you are please with Lily's Kitchen. If you have any question, let us know.
Not my first order online.but still…
Not my first order online.but still great service. Very quick delivery. And in my order a lovley xmas unexpected surprise for my dog and cat.cannot fault at all.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you!
I'm extremely disappointed with the way…
Ticket number 1772271
7th Jan update: after over a month from the original complaint and a number of follow-ups, the replacement arrived today.
I'm extremely disappointed with the way the order was packed and delivered, and my subsequent complaint handled so far.
The bag of dry dog food was delivered open with the food loose in the box, the box was also not sealed properly and the courier spilled the loose food all the way from his van to my door.
I don't know how much food was lost during transport and I wanted the food in the bag for freshness.
I contacted Maxi Zoo Customer Care team and after an initial quick response that a replacement shipment has been organized, I haven't heard back. That response was 2 weeks ago, I followed up twice with no further contact from the shop.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Hi Anna,
Thank you for taking the time to update your review and for providing such detailed feedback. We are very sorry to hear about your experience and understand how disappointing this situation must have been. Receiving a delivery in this condition is absolutely not the standard we aim to provide, and we sincerely apologise for the packaging issues, the loss of product, and the delay in resolving your complaint.
We are also sorry that communication fell short after the initial response regarding your replacement, particularly given the time you had already been waiting. This is something we take very seriously, and your feedback has been shared with the relevant teams so we can address both the packing process and our follow‑up procedures.
If there is anything further we can do to assist you, or if you would like us to review your case again, please don’t hesitate to contact our Customer Care team directly, quoting ticket number 1772271. We truly regret the frustration caused and appreciate you bringing this to our attention.
Kind regards,
Your Maxi Zoo Customer Service
ordered and paid felix cat food sun…
ordered and paid felix cat food sun 7/12 cancelled out of stock 9/12 7dys for a refund ridiculous
9. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Linda,
Thank you for sharing your feedback. We’re very sorry for the inconvenience caused by the cancellation and the delay in refund processing — we completely understand how frustrating this must be.
Please rest assured that your refund has been requested and will be credited back to your original payment method shortly. We are also reviewing our processes to ensure greater transparency and faster resolution in the future.
Thank you for bringing this to our attention — your feedback is invaluable in helping us improve. If you have any further questions, please feel free to reach out to our customer service team.
Kind regards,
The Maxi Zoo Team
First and Last Order – Terrible Experience
I placed an order on Black Friday. The website stated that delivery would take 1–3 days. A small part of my order arrived only after two weeks, while the main part never came at all. Another week later, I found out through customer support that the filler I ordered was out of stock, and they had no intention of delivering it. On top of that, there’s a delay with the refund. As a result, I’m left without the litter I urgently need for my 2 cats, and without my money. This was my first order — and definitely my last.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Arina,
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. We completely understand how frustrating it must be to wait so long for your order, only to find out that part of it was unavailable and the refund delayed. This is not the level of service we aim to provide.
Please rest assured that your refund is being processed and will be credited back to your original payment method shortly. We are also reviewing our internal processes to improve stock accuracy and communication, so situations like this do not happen again.
Your feedback is invaluable in helping us improve, and we sincerely apologise for the inconvenience caused. If you need any further assistance, please feel free to reach out to our customer service team directly.
Kind regards,
The Maxi Zoo Team
No problems
The website is easy to use and the budgie bath I ordered is perfect.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Fiona,
Thank you so much for your review! We’re delighted to hear that you found our website easy to use and that the budgie bath is perfect for your feathered friend.
If you ever need any assistance or have questions about our products, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Maxi Zoo Team
Maxi Zoo charge €25 more for 10kg Royal…
Maxi Zoo charge €25 more for 10kg Royal Canin dry cat food V a family owned petshop with delivery.
7. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear CEEMU,
Thank you for sharing your feedback. We understand that price differences can be frustrating, and we appreciate you bringing this to our attention.
Our pricing reflects several factors, including supplier costs, logistics, and the services we provide, such as nationwide delivery and customer support. However, we always aim to offer competitive prices and regularly run promotions to give our customers the best value possible.
We’ll review your comment internally to see where improvements can be made. In the meantime, please feel free to reach out to our customer service team if you have any questions or need assistance with future orders.
Thank you again for your feedback — it helps us improve.
Kind regards,
The Maxi Zoo Team
Update on review
So wrote bad review few days ago it still hasn't been resolved fully they redelivered one of missing items however the next missing items haven't been delivered after them reordering it wasn't done for 2 bags of cat litter I requested a refund for them as this is going on since 26 nov! This hasn't been done either as no email confirming it sick of ringing about it now
26. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Samantha,
Thank you for sharing your feedback with us. We’re very sorry to hear about your experience and understand how frustrating this must have been. Please know that we take your comments seriously and are reviewing the situation internally to ensure it’s resolved and to prevent similar issues in the future.
Your feedback is invaluable in helping us improve, and we truly appreciate you taking the time to let us know. If you need any further assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
The Maxi Zoo Team
Innacurate proccesing/delivery times
I placed an order:1528266111 on the 2nd of December specifically because the website clearly states delivery within 1–3 days. I am under time pressure, so this was the deciding factor in choosing to order from Maxizoo. However, it is now Friday the 5th, and the order has still not been dispatched.
Every time I contact customer service, I receive different information. I urgently need this order to arrive by the 10th of December as I will be going on holidays, and at this stage I have no confidence that it will arrive on time.
It is extremely disappointing when companies are not transparent about processing and dispatch times, especially when customers depend on accurate delivery information to make purchasing decisions. I genuinely hope someone can review this issue urgently.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Gintare,
Thank you for sharing your feedback, and I’m truly sorry for the frustration this delay has caused. We understand how important timely delivery is, especially when you’re under time pressure, and I completely appreciate your disappointment.
Unfortunately, due to an unexpectedly high volume of orders during this period, dispatch times have been longer than usual. This is not the experience we want for our customers, and we’re actively working to improve transparency and speed in our processing times.
I’ve reviewed your order and will make sure it is prioritised so it arrives as quickly as possible. If you’d like, please reach out to our customer service team directly so we can provide you with the latest tracking details and confirm the timeline.
Thank you again for bringing this to our attention — your feedback helps us improve.
Kind regards,
The Maxi Zoo Team
It is a HORRIBLE E-COMMERCE
It is a HORRIBLE E-COMMERCE. We ordered some food for our pets, around 500 euros of food, and they took 15 to gives us a position. YES 12 DAYS WITHOUT GIVEN A POSITION about the food. At the first we received a notification informing that some itens of our order "could be partially cancel". The purchase was on the 22/11 and this notification was on the 28/11 (ALREADY AFTER THE 3 DAYS DELIVERY). After that, we contacted the customer service and they informed us that "the order was cancel and we should wait for refound". Cool beans! Two days after, another notification from the MaxiZoo informing us that, AGAIN, "some items going to be partially cancel". We contacted them through email on the 02/12 and nothing. We call on the 03/12 (detail the customer service only work between 12 and 16) and they still don't know what happened. In the end of the 03/12 day, we contacted again and they cancel AGAIN the order, but told us to wait until tomorrow to contact again to see what happened. NEVER, PLEASE, NEVER BY ONLINE FROM THIS PLACE.
Still without any solution. This is a joke
3. december 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Dear Tiago,
I’m truly sorry for the experience you’ve had and the frustration caused by the delays and unclear communication. This is absolutely not the level of service we aim to provide, and I completely understand how disappointing this must have been for you.
Unfortunately, we experienced a technical outage that led to significant delays and confusion in processing orders and sending notifications. We are actively reviewing our processes to ensure clearer and more consistent communication in the future.
If you still need assistance with your order or refund, please reply to this message or contact us directly, and I will personally make sure your case is prioritised.
Thank you for sharing your feedback — it is extremely valuable and will help us improve.
Kind regards,
Martin
Maxi Zoo Customer Service
Great offer and prompt delivery.
Great offer and prompt delivery.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra MAXI ZOO IRELAND
Hi D Croghan,
Thank you so much for your 5-star review! We’re delighted to hear that you enjoyed our great offer and that your order was delivered promptly.
Your feedback means a lot to us, and we look forward to serving you again soon!
Kind regards,
The Maxi Zoo Team
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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