Marston's Anmeldelser 344

We visited The Holly Blue on Hailsham Road Pevensey today for the first time and we were very impressed we ordered a carvery and the food was well presented it was hot and really tasty the staff were very welcoming and attentive we will definitely be returning fantastic dining experience

Tried to book The Ty Mawr in Lisvane, Cardiff, for my father’s 90th birthday, using the online booking service. I realised that the system was an enquiry only but after having no reply to the enquiry, I phoned the pub to confirm. I had no help whatsoever from the person at the pub. She was very unhelpful, rude and sarcastic. She said that they were expecting to be busy on that day and that there were too many people in our party for the kitchen to cope with, even though there were tables available. Being in the hospitality industry, you would expect the staff to be a bit more helpful, friendly and a bit more understanding in these circumstances. On two other separate occasions, members of my family have commented on how rude the bar staff are. Customers seem to be considered a nuisance rather than a paying guest. My father used to take me and our family regularly to this pub, when it was a Brains pub and before that and it was always a pleasure to go to this lovely pub in a lovely location but recent experiences have put us off using this pub anymore. We’ve now booked another pub, where we were treated politely, respectful and we will have a much better time.

Mandy in reservations is a star...so helpful,professional and knowledgeable.e.g.getting straight through to the Cantrbury Bell to check room on ground floor as I have osteoarthritis. Really impressed by all the staff within this company.

Big up Mandy,Jay and Marston,in general.

Fantastic value,book direct,get 20% off main meal.

On the weekend of May 18/19th, my three kids and five of my Grandchildren came from down South to visit me in Bridgnorth, Shropshire. On Saturday nine of us went to the Crown in Bridgnorth for lunch as they had the capacity to accomodate us on one table, we were told there would be a 45 minute wait for food. After one hour I asked a member of staff when it would be served, he said that the Chef wanted to serve it all at the same time, so in 15 minutes, I thought OK. Over half an hour later the food started to arrive in dribs and drabs over a further half hour, three meals were cold. I complained to the manager who said "apologies" and disappeared. I complained in writing the following day to Martons, the owners, they said they would respond within five days, ten days later and no response I wrote again to Marstons and the Crown Bridgnorth. So after twenty days since I made the complaint I'm still without a response. We spent around £160 in total - I'm not happy! 🙁

My son and I visited you establishment today, as a mid week half term treat.

We purchased 2 of the Thursday deals gammon and sirlion steak + drinks. And I paid the additional 1.50 and for extra condiments pepper corn sauce.

We waiting around 25 minutes which was fine, however when my food arrived there was a hair on the plate and my steak was cremated- I had asked for medium to well done. I ask a lady could I return the steak and that there was a hair on my plate and the steak was not medium to well done. The food was returned and the lady returned to advise this was the last of the sirloin so I agreed to change to alternate meal. There was no acknowledgment to the fact there was a hair on my plate at all which i think is appallingly and disgusting food hygiene.

My alternative meal arrived with a gentlemen called kyle who asked can he ask what was actually Wrong with the meal u had returned. Which leads me
To believe did the lady even listen in the first instance as she had not shown any compassion or apology. But she did managed to shout across over the restaurant infront of all customer to me that there was no difference in price today so it doesn’t matter, which at ho point did I asked the question. However that was in correct as I paid addition for sirloin and condiments and may I add we didn’t get to eat together with the waiting for a new meal.

After eating our meal I returned to the till to purchase a desert for my son again no acknowledgment or apology, discount offered nothing. No smile please thank you ……….

I am actually a customer care manager for a local company within Preston brook and I want to express if my team had this lack of compassion or empathy towards our customers well they wouldn’t belong on the team. For a customer to come and spend £35 for an afternoon lunch And not to even be offer a complimentary discount on a desert or drink as an apology is very poor.

On plus side Kyle the young gentlemen who returned my alternative meal I would like to compliment as I observed him serving multiple tables with same area. Kyle Is a credit to your team very jolly knowledgeable and happy to help, with more importantly
A welcoming smile.

The room was clean and well appointed and the bed really comfortable. Room would have been better if there had been coat hooks and you didn't need 2 hands to flush the toilet. The restaurant, The Starling Cloud, at Aberystwyth needs help! Only one member of staff to do breakfast, stock buffet,take orders and deliver breakfasts and clean the tables, took over 30 minutes for scrambled eggs on toast, surrounded by other peoples dirty plates, dinner was not much better. Its a shame as the room was very nice and close to the town.

Food offering is abysmal, such poor quality yet high prices and on the plate it just looks like crap… Marstons, you should be ashamed of yourselves ripping off the hard working general public… pathetic

Food has gone downhill at The Bluebell Malvern, Marstons seems to not care and is strangling local pubs with poor quality food. They are unable to provide a salad because Marstons force them to just give lettuce - they now call it a “green salad” when in fact it’s just lettuce. I ordered Hunters Chicken with chips and a “green” salad having ordered this many times before. The chicken was dry with al or zero bbq sauce and a few lettuce leaves for £15.99 - they did refund me but said marstons wouldn’t allow them to serve a salad. Pathetic really. When local pubs are struggling Marstons is killing them - Greene King are so much better for the same price. Very sad.

Starling cloud Aberystwyth Shocking food and portion size. Complete marston's lunch rip off. Hang your heads in shame. Don't you ever look at your terrible reviews and get your act together.

Have visited here a few times, good food but this day stood out. The service from Ethan was outstanding! So professional, friendly, attentive and helpful. Nothing was too much trouble. He made our visit-Thank you!

I work for Marston’s and the worst experience I’ve ever had staff are rude and all three chicken burgers were served with wrong gravy and when I said about it got told it’s the wright gravy in on the green sort it out

The blue jay derby . I have never ever written a review about a meal before but I feel I have to . I cannot find fault with the service at this particular venue but the vegetarian food is absolutely dire . The bang bang cauliflower was only fit for the bin .it was like eating grit and the amount you got was tiny . The halloumi and pepper baguette cost £8.99 and was a small piece of bread with literally four small pieces of halloumi with a sliver of pepper next to it with a cocktail stick pierced through I think this was an attempt ti make it look presentable !!!!! Absolutely dire food and for the price was far too high for what you actually got . Even if had been edible it was far too overpriced !

Love the winding wheel cannock its been mine and my husband local for years
Gemma craig bar staff are fabulous so helpful and polite
Had my husband 60 th party there it was a fantastic night and wonderful buffet
Food is amazing for the price and mac is in the darts team which he runs and loves every minute of it
Great pub with a great atmosphere and great food and drink choice
Keep up the good work xxx
Shaz &mac xx

The Vine Stafford!
Booked here for a pre Theatre show meal.
Staff where very obliging and friendly.
However the food left a lot to be desired small portions poor choice menu and high prices.
In this current climate and with the amount of pubs closing because of the reputedly high cost of food and utilities !
This pub chain needs a massive injection of better quality food and menu choice.
This experience of eating in this pub has certainly encouraged me to save my hard earned cash and eat in at home in future.
The alternative is to find an independent pub and not a chain as you get value for money and at not much extra cost.

The Ship inn, Tresaith, Cardigan, SA43 2JL Dates 27th – 29th Feb 2024. We rarely provide any reviews or feedback, but after our stay we felt it necessary to let you know that we were not happy with our stay of 2 Nights.
On arrival there was limited parking and one night we had to park on the road that had signs saying NO parking. The staff said that was fine as it was out of season! Not sure they would pay any parking fine I might of received though!
The first night we went down to dinner early at 16.45 to take advantage of the special offer. If ordered before 5pm the Lunch & Early evening set menu was 2 courses for £14.50, however the waiter advised this was not on offer OUT OF SEASON! So why is it still on the Menu Marstons???
THE ROOM – the shower leaked and needed a towel to be used on the floor by the hand basin. We reported this and was told we would have extra towels for the wet floor, but none arrived. Also, the en-suite room & ceiling looked dirty with mildew on the ceiling and dirt around the base of the shower screen (we have photos if needed). BREAKFAST –Sarah was brilliant at breakfast and as soon as she knew we wanted oat milk she provided some herself the next day for us. However, she apologised as we asked for fruit for breakfast and we were told ‘this is no longer available’ despite it being shown on the menu! Again Marstons???
Sarah could not have been more helpful and is an asset to Ship Inn. We had more issues with our evening meal on the 2nd night.
We booked a table for 4 as we were meeting family who live locally for a meal at the Ship. We ordered the Sea Bass x 3 times and a cod and chips. 10 minutes later the waiter appeared to say there was only x 2 Sea Bass, so one of us opted to have the cod and chips. Another 10 minutes later the waiter came to tell us that there was in fact 'only x 1 cod available this evening'. Quite why this took a further 10 mins for the kitchen to tell the waiting Staff??? So, at this point we ordered a Steak. Training need Marstons? Should not all waiting Staff be informed by the kitchen what is and isn't available at the start of a sitting knowing how stocks vary due to sales???
The food that came out was average as opposed to some other reviews here. I don't expect 'Fine dine cuisine' at a Pub, but a reasonable standard should be maintained in and out of the main seasons.
The final straw was we ordered some more drinks at about 9.40pm only to be told that 'Last Orders' had been called! I don't know about called, as more whispered! We at this point were the only people in the bar so its not as if we didn't hear over a busy crowd. It was very evident that the Staff wanted to lock up and have an early night. I asked if the drinks could be charged to my room and I would settle in the morning at checkout. The lad advised that the tills had been cashed up and the 'pump taps' all removed so no more drink could be served. Again Marstons, a training need. I'm sure you would like customers to spend in your premises, not have a premise which is managed by a 'SALES PREVENTION OFFICE'!
I have contacted Marstons directly via their website. Suffice to say almost x 3 weeks later - NO reply from them!
Due to poor Stock control DON'T EXPECT to necessarily get the food you fancy from the menu (Breakfast or Dinner) or A DRINK after 9.30pm, Resident or not!

Loved this pub for 8 years and was completely loyal as was my husband and all our friends. Up to 15 of us at a time every weekend. Spending an absolute fortune. We all know the prices are sky high but that didn't matter though because we loved the place. 3 days after the landlord leaves for pastures new, the place goes to complete shambles. Completely hits rock bottom. The one member of staff is so god damn rude, making other members of staff cry and ignoring customers. We have all been barred from this pub all because she doesn't like us and the one night we took a picture of ourselves in another pub and posted it on their FB page. This post was not harmful, hateful, discriminatory, defamatory or obscene. It was harmless fun, stating we weren't missing the place after being in there pretty much every weekend for the past 8 years!!! Everyone in the picture is barred!! Completely shocking and I believe Marston's hierarchy needs to go and sort the place out. There are some lovely girls who work in there and they should be rewarded because they are terrific. It's a shame this has happened to a great pub. Bring back the old managers!!!! They were magic!!!

Speak to them, and explain your circumstances and you'll be fine. Reasonable payment plan set up, and case is now closed.

Started well with main courses ordered and advised of 40 min delay which was fine. Food arrived after 24 mins and was good. Then went to order sweets and advised they were no longer taking food orders - not even for sweets or fo people half way though a pre-booked meal. Blaimed on a sudden staff illness and need to shut the kitchen- although that was untru as other food kept coming out. Basically short staffed despite most of the tables in pub having been prebooked. We left dissatisfied and went elsewhere for our puddings……safe yourself time and go somewhere else for your whole meal!

Food is delicious, staff at Scarborough Tunny Catch are superbly professional and extremely friendly. Highly recommended a mid-week lunch

Walking past the Railway Inn in Swadlincote this evening and got assaulted by customers of the pub. We had previously just left another Martons pub the Foresters who have 2 security guards to ensure customer safety. Whilst walking past the Railway Inn we were assaulted by customers who found it funny to beat up passing pedestrians. When we tried to request help from the landlady we were told to get the F out. Charming public relations. This place has become a dive that has evidently become a private club for riff raff to frequent.