Marston's Anmeldelser 344

I along with all the customers who use the Highfields inn are totally disgusted with the price increase, also the price change on the carlsberg lager when the price increases on a friday Saturday and Sunday ? This issue has caused a lot of customers to use somewhere else to drink,along with the price of wine by the bottle is very expensive when you can get the same wine 20 yards away in the local shop for a quarter of the price , which is very sad as most of us have grown up in the caerau area and drank here for a long time

In my opinion abysmal, "customer service"!
Have written to them twice reference my concerns on a recent purchase, but it appears a nil response.
Thankfully, plenty of other companies in the market to choose from.

DO NOT WORK FOR THIS COMPANY. I started at a pub in Witham Essex. First red flag I was told to fill out the contract myself, the manager didn't even fill the bits she needed to fill out first, I'd signed the contract before she had even ticked the box for guaranteed minimum hours e.g 8/15/25 hours etc, she stuck me on a 0 hour contract and didn't even tell me that's what she was going to do. She knew my availability and how many days/hours I wanted but still proceed to put me on a 0 hour contract. I took two days off as my children had a sickness bug, then she changed the rota without informing any of the team which resulted in another member of staff battling traffic on a Friday evening to them be told she wasn't even on the rota as they had been changed. Also I wasn't meant to be in on the Saturday of the same week and they uploaded a photo of the new rotas that same day! I have 2 children I couldn't get the childcare. The manager was meant to contact me with hours for the next week and she never did but had given me hours right up until the end of October apart from the week she was meant to contact me. I then get an EMAIL (how professional) to basically say I've failed my probation because I failed to attend my training days (what am I meant to do with 2 children being sick at home). I reached out to HR to see where I stand as I feel it's in unfair dismissal. I have left voicemails and emails and no one has got back to me. I was told they don't have a actual HR department and it's just a few people working for home. The way I've been treated is disgusting and I'm taking it further. Also if you don't want food poisoning I'd avoid as they leave cooked beef on the side uncovered for god knows how long! I think they just wanted to get rid of me as they don't get the customers in so they cant give out the hours! I have screenshot the group chat of where the manager has messed up so I have my own back if needed.

It was my finances birthday so we entered the Spring Tide pub and I ordered one Rocky Road Sundae to share. When at the bar I asked the staff member if she could add a free flake as it was my finances birthday.

We are talking a free flake here which would have cost Marsdens no more than five pence.

When the staff member presented me with the payment terminal it was showing 79 pence for an extra flake, I said to her you said you were adding it for free, her reply was, "I am not Marsdens I just work here, do you want me to remove it?" I requested she did, she had to do this going to three separate tills, how pathetic.

I was astounded that Marsdens would charge 79 pence for a flake that cost no more than five pence at the most. What has happened to those days when you received a free desert on a customers birthday ?

It would have cost you very little to have added the free flake. It was a very disappointing experience the desert was not even nice and no way worth £5.99

It is such a shame that customers are no longer welcomed and valued anymore.

Will never go into a Marsdens ever again as they no longer value their customers.

Rude miserable staff, over priced poor quality food, none existant customer service.

You only have to read the 100's of appauling reviews on here to understand just how bad this company is.

It will not be too long before we are hearing that Marsedns have gone into receivership and the sooner this happens the better.

the sunday lunch food was only luke warm after waiting 40 minutes for it to arrive

Weavers Whistle Northwich Staff arguing about staff shortages and nobody to carry out functions. Then refusing to take food orders as they could no cope.

Came and booked at the lock keeper hospitality was great and Sam’s customer service skills are second to non very professional and welcoming need more staff like her . 😁

The Longwood, Tamworth. Two of us. Well, what a shambles. Sunday 14:00, not too busy. Pint of Guinness. Asked if another product was on tap, only to then get served the beer?? Forget the name of it as it's something I don't want to remember. It was a white beer. Anyway. So, go to order some Sunday lunch. "Ah, sorry, not available just now as the manager has had to go to Sutton Coldfield pub (Plough and Harrow) to get the meat..........what the f. Available in half hour. Fair enough. no rush.
Order Half Chicken dinner and Roast beef dinner. Pathetic. The absolute worst meal I have ever tasted in my life. Two thin strips of beef, pis poor vegetables, completely dry, no gravy, just a completely ridiculous meal. Number two meal, was just that...........half a chicken? I've seen bigger poussin.
Well, poor service, poor food and overpriced beer/food. Triple whammy and never again.
This is why other pub chains (namely Wetherspoons) are doing very well and Marstons aren't. End of.
I will never revisit this place. (Had to amend due to the PC people. Not allowed to swear, sorry :) )

Had an okay carvery, but had run out of beef at 6.30pm. Asked for coffee at 8.30pm following our meal, and they couldn’t let us have any because they were cleaning the machine. Said the bar had to be cleared down by 9pm… clearly not a place to go for an evening meal. Meals are okay prices, but the drink prices are extortionate. It’s an okay place to go for an early evening, okay roast dinner.

Great place for dinner with the family, a regular place we love to go to! Rachel always looks after us and is so welcoming, highly recommend this pub for food.

My family went to the Plas coch Wrexham last month for a birthday meal. Due to the kitchen staffs incompetence my brother was rushed to hospital with a reaction to shell fish that was cross contaminated on a mixed grill, after half the food was raw. My 1 year old nephew also had an allergic reaction to the cross contamination on his vegan meal that had eggs in which he’s also allergic to. I had to leave the meal half way though to rush my brother to the hospital to prevent him dying. And have been told by Ruth Powell Head of Technical Services that is doesn’t deserve a refund, when I also had to spend the night in hospital with my brother leaving my pregnant wife with my mother who was very distraught due to whole ordeal. Appalling customer service from head office.

Double charged and still not been refunded by these people.stayed at The Unicorn in Gunthorpe. Infestation of flies in the rooms so ended up sleeping on the floor of the lobby. Told what do you expect by a river. No compensation. Took money out of my account to pay for two rooms even though they knew I had already paid booking.com. Hadnt got the money off booking.com so stole it out of my account.

We went to the apple cart last night with a 30% offer which is very good we have been twice in the last 10 days only to be told it's the moorhen this week.As we are pensioners and travel by bus we ate at apple cart.To add insult the apple carts offer starts next week it cost me an extra £10 what a joke

Having sent a complaint to Marston’s about the price of a zero alcohol drink which is more expensive than a normal drink I have had no reply what a great customer service

I recently had the unfortunate experience of dining at The Sessile Oak for their Sunday carvery, and I must admit, it was quite disappointing.

Upon arrival, we were met with the confusing situation of having to order through a QR code, with no further explanation or assistance provided. As someone who appreciates a bit of guidance when trying out a new restaurant, this was frustrating. A brief introductory rundown on the ordering process would have gone a long way.

Our frustrations continued when we noticed that our table was lacking basic necessities—specifically cutlery and napkins. After asking for them, we were left waiting for an unwelcome 10 minutes, which added to the sense of neglect we felt as customers.

When the food finally arrived, it unfortunately didn't manage to redeem the experience. The carvery itself was disappointing; the meats were lukewarm and lacking in flavor, making for a rather bland meal. A Sunday carvery should be a hearty and comforting experience, but this offering did little to excite the palate or warm the soul. It felt as though care had not been taken in the preparation, leaving much to be desired.

To top it all off, the decor of The Sessile Oak—both inside and out—also left a lot to be desired. The establishment looked tired and in desperate need of a major renovation. Dull colors and worn furnishings added to the overall sense of neglect and didn’t create the inviting atmosphere one might hope for in a Sunday dining experience.

Overall, the Sunday carvery at The Sessile Oak did not meet my expectations. Poor customer service, lackluster food, and tired decor all contributed to what should have been a pleasant outing instead becoming a regrettable experience. I hope the management takes these concerns to heart and makes the necessary improvements; it certainly has potential, but it needs a lot of TLC!

Went to the 5 bridges sheerness, warning signs , no customers .asked for some beer ,oh sorry we only have 1 and Guinness.asked for orange juice , sorry we dont have any.
Ordered food ,sorry we haven’t got much. What we got was disgusting, the tables were dirty and unclean.the staff was totally uninterested in anything.i suspect that this pub is closing down who would run an eatery with no beer and very little food .
All 3 of us left almost everything and left in utter disgust.
Totally shameful

Having written to Marston's PLC with several questions relating to the poor Gluten Free drinks available and the extortionate prices that are going up in excess of 20% in some cases (wine) I had a standard response that did not address any of the issues, I followed this up again and had confirmation it had been received but 2 weeks have now gone by and still no response. It is virtually impossible to get through on any phone number, even the area Manager stated he could not see any justification in the increase of wine from £17.25 to £20.50 in one week. Gluten free Peroni 330ml bottles if available are £4.95, considering they work on a profit margin of 14.4% how can they justify these prices. I asked about the recent National Coeliac week that took place recently but that was totally ignored.
New CEO from January Justin Platt, where are you in these matters, show some consideration for gluten free sufferers just like Sir Tim Martin has. Shame on Marston's PLC for putting profit ahead of customers.

Waited an hour for our food. Others came in after us and was already sat eating 20 minutes in. Having complained the waitress said they were just getting it ready. It came out and wasn't even our food. 15 minutes later it came, they had forgotten all about us. The food was not good either. I had a beef curry, still wondering where my beef is. My son had a burger and left half of it as it didn't taste right. The only good thing about the experience, was leaving the premises. I won't be back any time soon.

Ordered a love your locals e-gift voucher from Marstons.co.uk 27/04/24 for my friends birthday 28/04/24. The gift card was supposed to be sent via email to her on that day. Nothing was received so I tried to contact Marstons. Phone number on the voucher was dead, but somehow managed to get hold of someone via email. I advised the voucher hadnt been received so they tried again. Still no voucher after 2 weeks, so I requested cancellation mid May via the guestfeedback email (as no number available!). They (Courtney) promised to refund my £30, however to date I still haven't received a refund. Total scammers!