Marks And-spencer Anmeldelser 

Order birthday gift on line for delivery today, this included live flowers! On tracking the order through DHL, it appears delivery will now be made 16 August! Which of course is too late.

Spoke to M and S, who contacted courier and confirmed the late delivery!

Completely let down, had to cancel, and amazed M and S did not offer a solution.

Hopefully They Will Be Out Of Business Very Soon

Crooks nolonger what you thought the M&S brand stood for - the sooner they go out of business the better - signed up to their banking service and it is a complete fraud - no service whatsoever. Constant promised that they will call back due to lack of staff over many days and nobody does.

Wevwent to M&S in Hedge End friday afternoon, a massive store and felt I had to traipse miles to find a member of staff as needed help and when I did the staff member was offhand I ended up storming out. Theyve definitely gone down in my estimation

I feel Marks food has gone down in quality, I have shopped with them for years but now very disappointed, I buy the chicken slices but my last 3 deliveries the meat was unpleasant lots of blood spots, strange texture and on the last delivery inedible, smelt off very slimy threw it away, also quices bland taste little filling and over use of tomato puree, so disappointed as I am will return to Waitrose for similar but certainly better quality products, I did speak to customer services at Ocado about the chicken slices as there were quite a few bad reviews like mine, I was told Marks would be informed but of course you never get feedback, did get a refund but wanted quality food.

Excellent communication throughout. Five star service. Delivery of items brilliant, kept in touch regarding delivery time so didn’t have to hang about.
Happy customer 👍🏻

As always very punctual and professional Also vey pleasant a nd friendly

Ordered a uniform from the school shop, order uarrived in a timely fashion, but the uniform sent was completely the wrong size.
Rang M &S , where informed I may have to hold on for up to 30 mins to speak with someone, 30 minutes! Currently, it’s been 24 minutes, so much so that the music has done a full loop back to the beginning- twice!! Rubbish customer service

Be WARNED
If you order furniture - BE WARNED AND SURE that your order will either: Not get delivered on the day you suppose to receive it or, You would only receive part of your order, then maybe after further three months, maybe then you get !!
Customer service dose not exist, if after hours of calling, trying and waiting on the phone and writing endless emails that you never receive a reply for, mangers are arrogant and hopeless.
Shame to see M&S going down hill and hell as it has gone .
Advice from the heart: Save your breath and money - go somewhere else, it is the worst purchase experience I have ever had in my life in the UK.

Lovely cafe in Ipswich. Very polite and friendly staff. Always very welcoming. Would definitely recommend

Kinda expensive for what you get. Good service. Been going since I was little so it is kinda just a shop I like because of that. Stuff is good. Trolley worker Chris is kind and a great person to talk to.

Awful awful awful!!! Birthday flowers ordered for today were not delivered and I received an email at 15.44 informing me of this!!! Unacceptable!
Customer service were bordering on rude and extremely unhelpful
M and S not what it used to be Waitrose will get my business in future!!!!

Just had a wonderful shopping experience at m and s Letterkenny. It was all down to their wonderful manager Mr Ciaran Kelly. He was so helpful, kind and friendly. It is wonderful to see that our large stores appreciate their staff and have time to look after their customers. That’s one of the many reasons why I continue to shop at m and s. Keep up the good work!!!

I bought cherries for £4.99 and they are not sweet as they advertise on tv. They were sour, waste of my money

Bought clothing online, needed to return 2 items so returned to store, where they asked for receipt I told them it was not in parcel they said it is sent electronic that I should of printed it or have it on my mobile. Well mands not everyone has a printer or mobile phone. I felt embarrassed at tiipoint while assistant discussing with colleague about my refund.I did eventually get it they scanned code on delivery bag what a nightmare not good customer experience.

Ordered some flowers for my daughter to say thank you for help while I had a back injury
The flowers arrived looking very sad and droopy and no card with the message I had included.
I had put my trust in M&S, never again for flowers! Upon email complaint I was offered a refund, but no Appology. This did not suffice as it had ruined my point of saying thank you to my daughter.
Mrs VA Dyer

Never again!
I ordered a flowers and chocolates gift for my best friends birthday.

She only got the flowers
I'm furious,as had I not by chance asked if she enjoyed chocolates I would never have known she never had them.
Customer services are a joke!!!

I asked for them to resend them,thry refused and just gave me the money for chocs back...

I've used them before with no problem,but customer service tried to say someone pinched them!!!!!

They are supposed to be so good,and they are bloody expensive,for very poor service.

I literally can't believe I'm writing this as previously customer service with m&s has been superb. I ordered a sofa, everything went smoothly and the sofa is lovely but goodness the supplied bounce back cushions are so uncomfortable, obviously as this was ordered in lockdown I took a gamble but as this was my 3rd m&s sofa I know the quality is good. So I had 14 days to accept the sofa so I went well out of town to do some seat testing, the lady in store gave me a number to ring as she couldn't ! The number was literally impossible to connect so in the meantime the automated message have an email address so I wrote to that, eventually after 3 days I made contact but only because I held the line for 30mins at my expense, she couldn't help and told me to call the furniture department. So eventually I made contact to be told I was now a day over cut of date and couldn't return the seatpads, very scripted and no empathy to the difficulties in speaking to the right person. Pillar to post springs to mind and zero customer care/ services. I appreciate times are difficult with staffing which is why a bit of give and take is needed, I am tempted to send the whole thing back now as there is a flaw in the material that i accepted as it isn't in view . Very disappointed in a company I've always trusted

Today my mother and I shopped in your Torquay branch, specifically the underwear dept. We booked a time slot, and was greeted by a lovely lady called Hannah. Straight away she put my mum at ease, and went above and beyond to help fit my mum out correctly with new bras. My mum is a very poorly lady and Hannah did not rush her at all. So a huge thank you to her and her team for being so lovely and kind. I hope this message will be passed to the right person. Thank you so much Torquay team.

I spent considerable time choosing items online and was able to add to basket. However, when I got to checkout a message popped up saying BOTH items were out of stock! A very disappointing and time-wasting experience. M&S technology should be better than this. It has put me off shopping with them. I don't want to spend time selecting items only then to be told I can't buy them!