I now use this jewellers online for all y Swarovski purchases. They have a reliable, prompt and efficient service to their customers. They keep me up to date with shipping details and is always delive... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought a Hamilton watch for my husbands 60th birthday, it's absolutely gorgeous, I'm hoping my husband will love too next week. Fabulous customer service & delivery from Market Cross Jewellers defin... Se mere
I had a great experience with Market Cross. I ordered a Swarovski hedgehog online. It was a good price and it arrived in the post the very next day by Tracked 24. It was both the price and the quick,... Se mere
Absolutely fabulous lady (terrible with remembering names but she has dark hair (Julie?)) who works in the Northallerton store, she helped me build my Pandora bracelet perfectly and was so patient wit... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since the first store opened in 1980, Market Cross Jewellers has grown to be recognised as one of the biggest independent Jewellers in the UK with 12 stores across the North East of England.
Kontaktoplysninger
4,8
Fremragende
887 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic, personal service once again
Fantastic, personal service — friendly, attentive, and truly made me feel valued. Highly recommend!
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Stephen,
Thank you so much for your kind words and for taking the time to leave us such a lovely review. We are delighted to hear that you had a fantastic experience. Providing friendly service is exactly what we strive for at Market Cross Jewellers.
Your recommendation truly means a lot to us, and we look forward to welcoming you again in the future.
Best wishes,
The Market Cross Jewellers Team
Fast delivery good price
Fast delivery good price . Nice watch and happy with purchase.
21. januar 2026
Uopfordret anmeldelse
Excellent service
Found the watch I wanted at a great price. Good communication, delivered promptly and no issues at all. Highly recommend, many thanks!
30. januar 2026
Uopfordret anmeldelse
A great buying experience from start to finish.
I recently purchased an Omega from the folk at Market Cross. I dealt with Adam and Ryan who were both fantastic, and answered my questions in a timely and polite manner. This is my second big purchase with them, and it was as seamless as the first time.
The watch I initially wanted was out of stock, but I was assured another could be reserved for me. As soon as it was available I paid and the watch was delivered the very next working day, in superb packaging, and of course in perfect condition.
If you're looking to expand your watch or jewellery collection, don't hesitate to deal with the team at Market Cross Jewellers.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Jim,
Thanks for taking the time to leave such a positive, detailed review. We are delighted to hear that your second experience with Market Cross Jewellers was just as seamless as the first. Adam and Ryan will be especially pleased to know their support and communication made a difference - we will be sure to pass on your kind words to them.
Your trust and recommendation truly mean a lot to us, and we look forward to assisting you again in the future.
Best wishes,
The Market Cross Jewellers Team
Professional, Fast, Reliable
I had the absolute best experience with Market Cross Jewellers, I wanted a item that was out of stock and the customer service on the phone was able to locate the item for me, send me a purchase link and I was able to make a speedy payment and the item arrived next day. Super pleased and will definitely shop again.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Mehul,
Thanks for leaving such a fab review.
We are delighted to hear that our team was able to help locate the item you were looking for and make the whole process quick and easy for you.
Your kind words really mean a lot to us, and we very much look forward to welcoming you back to Market Cross Jewellers again soon.
Hi I was looking everywhere for a seiko…
Hi I was looking everywhere for a seiko Prospex alpinist gmt with the black face and the only place who had it in stock was market cross Jewellers and it's an amazing watch and the service from market Cross was absolutely brilliant no problems at all it was first class plus a hand written note came with the watch 👍 the seiko is such a beautiful watch I have so many watches but I have been wearing the seiko non stop I definitely recommend it and I highly recommend MCJ to anyone who is looking for that special watch or jewellery 👍👍
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Shane,
Thank you so much for such a positive, detailed review! We are absolutely delighted to hear that you found the watch you were searching for and that you are enjoying it so much.
It’s also great to know our service met your expectations, your recommendation means a great deal to us. Thanks again for choosing Market Cross Jewellers, and we hope to help you find another special piece in the future!
Lovely charm for Nomination bracelet
Lovely charm for Nomination bracelet, great price and arrived so quickly. I Will definitely be buying again from this shop! Totally recommended.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Laura,
Thanks so much for your wonderful review! It's great to know that your order arrived swiftly and safely and look forward to welcoming you back again soon.
Best wishes,
The Market Cross Jewellers Team
Excellent Service
Recently bought a Tudor Black Bay 54 Lagoon Blue from Market Cross, from initial enquiry to buying and receiving was excellent. So helpful I would not hesitate to buy from them again. Ryan was particularly helpful.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Thank you very much for taking the time to leave such a kind review. It’s great to know that Ryan was able to be so helpful - we will be sure to pass on your kind words to him.
Your recommendation really means a lot to us, and we look forward to welcoming you back to Market Cross Jewellers in the future!
Good experience
Good experience, great price on a hard to find Swarovski crystal. Item was well packaged with quick delivery and good communication, very happy, many thanks.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Tim,
Thanks for your lovely review! It’s especially nice to know our communication made a difference. Your kind feedback truly means a lot to the team.
We hope to welcome you back again soon!
Best wishes,
The Market Cross Jewellers Team
Speedy delivery
Easy to find what I wanted on the website. Fast delivery.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Thank you for your kind feedback. We are delighted to hear that you found our website easy to use and that your order arrived quickly.
Providing a smooth online experience is really important to us, so it’s great to know we got it right.
We hope to welcome you back to Market Cross Jewellers again soon.
Excellent service and price
This website I found on a Google search. It was offering me a great price on the Swarovski item I was looking for . The company kept me up to date on the transaction and it was posted so promptly to me , by Royal Mail, guaranteed delivery. All so smooth with excellent communication. I’d certainly use them again.
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Thank you for taking the time to leave such a wonderful review!
It's great to know that you found us easily, were happy with the price, and that everything from communication to delivery went smoothly.
We look forward to welcoming you back again in the future!
Best wishes,
The Market Cross Jewellers
Excellent service
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Thank you for your kind feedback. We are delighted to hear that you were pleased with our service and truly appreciate you taking the time to leave a review.
We hope to welcome you back again soon!
Exceptional business
I don’t usually write reviews, but on this occasion I felt it was important to share my experience following the purchase of my new Omega SMP300 from Marketcross.
From the initial enquiry, the whole process was seamless, friendly, and professional, with exceptional service throughout. A big thank you to Matthew at the Middlesbrough store for his knowledge and support 🙏
The watch itself is absolutely stunning and has exceeded my expectations.
Highly recommended 👍
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi David,
Thank you for taking the time to share such a detailed review.
We are delighted to hear that your experience with us was seamless from start to finish and that your new Omega has exceeded your expectations.
A special thank you for your kind words about Matthew at our Middlesbrough store - we will be sure to pass them on.
Your recommendation means a great deal to us, and we hope you enjoy your watch for many years to come!
Best wishes,
The Market Cross Jewellers Team
Excellent service from start to finish
Excellent service from start to finish. Slight delay in sending the items out but I was upgraded to next day delivery free of charge. Very pleased with the items purchased would happily shop with Market Cross Jewellers again.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Crystal,
Thank you for your kind review and for your understanding regarding the slight delay.
We are pleased that we could resolve this with upgraded delivery and that you were happy with your purchase.
Your support is greatly appreciated, and we look forward to welcoming you back to Market Cross Jewellers again in the future.
always a good company to deal with
always a good company to deal with. prompt efficient service and delivery.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Jean,
Thank you for your continued support and kind feedback. We truly appreciate your custom and look forward to assisting you again in the future.
Best Wishes,
The Market Cross Jewellers Team
Ordered some Swarovski online
Ordered some Swarovski online
Was very easy to order.
Arrived with no damage
Quick delivery
5 star service
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Claire,
Thank you for such a fantastic 5-star review!
We are so pleased to hear that ordering through our website was easy and that your order arrived quickly and in perfect condition.
We truly appreciate your support and hope to welcome you back again soon.
Warm wishes,
The Market Cross Jewellers Team
Customer Service at it's best
Right from my initial contact in the metrocentre branch the service has been faultless.
It was a special purchase for my husbands 60th birthday & on speaking the Matty in Middlesborough he was extremely helpful & offered so much information around the items I was considering, nothing was too much trouble for him. Even couriering them for me to decide upon to the metrocentre branch where the staff were also so helpful & made me feel like my custom was important to them.
All the staff from Matthew in Boro to the Gentleman who served me instore today I can't fault any of them.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Angela,
Thank you so much for taking the time to leave such a wonderful review. We are over the moon to hear that your experience with us was faultless from start to finish, especially for such a special purchase!
Matty in Middlesbrough and the team at our Metrocentre branch will be thrilled to hear your kind words. We will be sure to pass on your feedback to everyone involved.
Thank you again for choosing Market Cross Jewellers
Never received the bangle .Purchased…
Never received the bangle .Purchased online from in sale on Xmas Day .. waited till 2nd Jan still hadnt received so called them to be told they are out stock and couldn’t provide which is annoying because I could of purchased else where in the sale but missed out because I didn’t know & they took my money .. won’t be shopping with them again .Did give them another option of the gold one but failed with that too .
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hello Sharon,
Thank you for your review. We are sorry to hear that you are disappointed with your experience. However, we would like to clarify the timeline of events as some of the details you have shared are not entirely accurate.
Your order was placed on Christmas Day. As clearly stated via our website at the time of purchase, our Head Office was closed on Christmas Day and Boxing Day, resulting in a short delay with reviewing orders placed over the bank holiday.
As soon as we reopened and identified that the bangle ordered was unfortunately out of stock, we contacted you via email on 30th December to inform you - not on the 2nd January as stated in your review.
Following this, you asked whether the bangle was available in a gold tone. We advised that we don't stock the item in gold, and the only alternative available was the rose gold tone. As such, we are sorry if there was any misunderstanding, but we did not 'fail' to provide an alternative that was not part of our online product offering.
We understand how frustrating it can be to miss out on a sale item and regret the disappointment caused. Your feedback is much appreciated and helps us continue to improve how we communicate during peak holiday periods.
If you have any further questions please do not hesitate to contact our web team who will be more than happy to assist you.
Kind regards,
The Market Cross Jewellers Team
Really went above and beyond
Really went above and beyond - not sure if it was Paypal or your team that fixed the issue in the long long long run
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Kerrie,
Thank you for taking the time to leave such a great review! We have not experienced any issues with PayPal since we last discussed this with you, however, if you do notice anything in future please contact our web team and we will be on hand to assist you.
We look forward to welcoming you back again soon.
Best wishes,
The Market Cross Jewellers Team
Excellent customer service
Excellent customer service, delivery was within 2 days, A+++++
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Market Cross Jewellers
Hi Lesley,
Thank you for such a fantastic review! Providing fast, reliable delivery and excellent service is always our priority, and your feedback truly means a lot to us.
We look forward to welcoming you back again soon.
Best wishes,
The Market Cross Jewellers Team
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