Excellent service, very quick response to my email, they gave me all the details I required & helped me log on to the correct item in their spares website, Thank you
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent service from Scott as usual. Fast response, details, links and useful information. Fast packaging once the order was done. He even gave me a freebie with my order. Huge fan... Se mere
Bike is great! Some small things like being more apart than I thought it would be shipped but no big deal, small chip on forks , casset didn’t look super new just clean. All together quite happy about... Se mere
Virksomheden har svaret
My son had a crash snapping his rear suspension housing. Having a race in just over a week we ordered parts with an expected delivery 5-7 days Parts came in 3 days bike fixed ready for downhill ra... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.
Kontaktoplysninger
4,3
Fremragende
386 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had my broken pivot bolt in stock and…
Had my broken pivot bolt in stock and shipped out to me quickly. Well done.
18. maj 2026
Had the hanger in stock and got it…
Had the hanger in stock and got it shipped out to me quickly.
21. maj 2026
Fast delivery but parcel arrived ripped…
Fast delivery but parcel arrived ripped open and empty
18. maj 2026
Besvarelse fra Marin Bikes
Hi Theo, we're really sorry to hear this - a ripped open, empty parcel is the last thing anyone wants after waiting for their order. This is clearly unacceptable and we want to make it right straight away. Please reach out to us directly at service@marinbikes.com and we'll get a replacement sorted for you as a priority. Thanks for letting us know - we take this seriously.
The part I ordered was exactly what I…
The part I ordered was exactly what I needed and it arrived without delay. It was a pleasure to deal with Scott
15. maj 2026
Parts I needed were available (main…
Parts I needed were available (main pivot bolt), shipped fairly quickly.
Only downside is you can't order just the pivot bolt.
23. april 2026
Items easy to find and order and turned…
Items easy to find and order and turned up quick
20. april 2026
Thanks for the parts
24. april 2026
Customer service is great
Customer service is great! There was no way to pay for expedited shipping, but I sent a note and they shipped same day. Arrived 3 days before tracking said it would.
23. april 2026
Poor replacement parts process
Your website offers no phone support. No phone numbers whatsoever. We had to send in pictures of the old deformed part, and then the guy guessed at it.
An 18$ part ( which I was ok with). It cost me 20$ to get here 12 days later I’m literally 4 states away. I was in the market for another bike , I know now it won’t be a Marin simply because the replacement parts process is a nightmare.
21. april 2026
Besvarelse fra Marin Bikes
Hey Richard, you're right, and we're sorry. That experience wasn't good enough.
Guessing at a part, a 12-day wait and a $20 shipping bill on an $18 fix is genuinely frustrating, and we completely understand why it's put you off. That's not the experience we want anyone to have, especially someone who was already thinking about their next bike with us.
We'd love to make this right. Can you reach out to us at service@marinbikes.com so we can look into what happened and sort something out for you?
We're working on improving how we handle parts support - feedback like yours is exactly what drives that. Thanks for taking the time to tell us
I found the bolt that had snapped with…
I found the bolt that had snapped with refreshing ease on the website, bearing in ming my bike was out of action until i had a new bolt and the sun has come out and now is the time to ride, the bolt was received within 2 working days, amazing and thank you
9. april 2026
I just bought my first ever bike from…
Update: it took some doing, but Marin fixed the issue with the adapter on their website. I've ordered it and waiting for it to get here. I'm probably impatient, but I like things to go smoothly. Looking forward to installing and not having my bike fall over.
I just bought my first ever bike from Marin through bike bling in Encinitas,ca. I wanted a kickstand for it. There is no number to call and talk to anyone to cut to the quick. I emailed and got a reply that I need an adapter for my dsx2. I can't find the adapter on your website. The email says I should reach out to my local dealer to obtain said adapter. They don't know anything about it. Do they too have to email Marin and are still waiting for a reply. Everything is so slow. Why? I got the information I needed in the email, but still here with no adapter. It's frustrating for no reason. Such a simple thing. That I should just be able to order directly from marin. Love the bike. Not happy because of this nonsense. Where is the customer service?
1. april 2026
Besvarelse fra Marin Bikes
Hey, first off, welcome to the Marin family.
You're completely right, this should have been simple and we dropped the ball on the runaround -sorry about that. The good news is we have the adapter in stock you can get it here: https://marinbikes.com/products/kickstand-mounting-bracket
Thanks for sticking with us on this one - enjoy the rides!
…prévoir les questions en français
Le suivi produit afin de faire évoluer le rift zone de mon fils avec des roues de 24 pouces vers les 26 pouces
30. marts 2026
Miss the Hawk Hill
How are you going to have a bike,( Hawk Hill), get sued and stop making that bike? The geometry on the other bikes is off. Definitely cheap paint and components. It's too bad. I loved my Hawk Hill, but the RIFT Zone sucks.
10. april 2025
Uopfordret anmeldelse
Besvarelse fra Marin Bikes
Hey, thanks for taking the time to share this, we hear you, and we know the Hawk Hill had a seriously dedicated fanbase for good reason. It was a landmark bike for us.
The Rift Zone took the platform in a different direction geometry-wise and that won't be for everyone, totally fair. On the paint and components we'd genuinely love to know more, as that's not the standard we hold ourselves to. Feel free to reach out directly at service@marinbikes.com so we can dig into that with you.
Once a Marin rider, always a Marin rider - we hope we can win you back.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.