Marchesa Anmeldelser 

I ordered two dresses for my daughter's wedding. Returned the one that was ill-fitting - in accordance with return instructions. (I was provided a return label, I promptly returned, I received confirmation that it was delivered.) Then nothing. No refund. Phone provided doesn't work, no response via chat online, or reply to email sent to any of their email addresses. How can a company do this ... repeatedly apparently! I will begin leaving negative reviews and posts, and contacting every Marchesa employee listed on LinkedIn until someone responds. This is criminal.

*******Update: I went on to LinkedIn and sent an email to every person of responsibility whose email was provided, regarding my lack of refund and lack of reply to all of my attempts via text/phone/online/Facebook. Surprisingly, I received a reply a couple of days later saying that the refund had been processed. Nothing else. And, it was refunded to my card. SO TRY THIS METHOD TO GET YOUR REFUND!

I have had similar experiences. Will have to revert to credit card company to get a refund. Ridiculous. They do not have a phone number and do not respond to emails.

Would give it a zero if possible. Similar experience to others who have written a review. Do not order from the website unless you are absolutely sure you are going to keep the item. If you have to send the item back, you will not receive your refund. We finally had to get our credit card company involved as multiple emails and phone calls were ignored. The company does not abide by their return policy! They've had the return since 4/22 and still no refund. Purchase at your own risk!

Same horrendous scam customer service experience as with everyone else. No answer to any emails or phone calls whatsoever. Returned my item more than 10 days ago and still waiting for a refund with no response whatsoever. Fake scam company. I’m forced to file a dispute with my credit card to get my money back.

MARCHESA - UNETHICAL BUSINESS PRACTICES
Due to poor fit, I returned a dress 1 day after receiving, The return shows as having been delivered March 18th. It is now April 26th and I have yet to receive a refund or any response to multiple emails and phone calls. DO NOT PURCHASE OR DO BUSINESS WITH THIS COMPANY.

The same as what everyone is saying below: you can call, you can email, you can reach out on Instagram, X, LinkedIn: THIS IS A SCAM! They will charge you and you will never get your items. You will return your items and never get your money back. DO NOT ORDER from this company. Go to an actual store instead. They are the worst, and I wouldn’t wish this experience and loss of money on my worst enemy.

Purchased 2 dress, returned 1 on March 1 and they got it on March 6. No refund has been made yet as of today April 3. No reply received from several emails sent. No reply from messages left on their voicemail. Feeling frustrated right now…,,

NOOOOOOOOOOOOOOOO!
I ordered 3 dresses and returned all 3 due to bad fit.
Countless emails and generic responses from Marchesa…but still no refund!
IT IS A SCAM! DO NOT ORDER HERE!

Due to poor fit, I returned a dress 3 days after receiving, The return shows as having been delivered March 15th. It is now March 29th and I have yet to receive a refund or any response to multiple emails and phone calls. DO NOT PURCHASE OR DO BUSINESS WITH THIS COMPANY.

This company has not only not refunded me over $1000 for two dresses with tags but won’t even respond to all my emails! They are scamming customers and I highly recommend you not purchase from Marchesa directly, EVER

Marchesa customer service is a fake scam. The phone numbers and emails are all robotic. No real person there to help customer. I return 3 of my dresses over $1000 . I sent multiple emails. No real update or input from Marchesa. I called, then, got voice reply saying the phone number is invalid. I will give two more days, then, I will call my credit card company to handle my $1000 lose

2 dresses returned at my expense within the return period. Countless emails and generic responses from Marchesa…still no refund! Thank goodness I paid with Mastercard who handled my complaint immediately and charged back the cost (over £800)! Please read reviews before ordering! The quality of the dresses was very poor…avoid at all costs!

The customer service is terrible and they are dishonest. I returned a dress shortly after receiving it and they provided a return label. They received the items three weeks ago and promised a refund in 10 days, but I have yet to receive it. Despite multiple calls and emails, I have not heard back from them. I have proof of delivery with a tracking number. This company is a scam.

This company is a scam. They do not accept returns and there is no way to get in touch with anyone at the company. Don't order from them and then assume you can return. You will be eating the cost of the item, I can guarantee you that. I got a return slip (after resorting to reaching out to someone on Linkedin!) and returned the dress, but have never received a refund and have heard nothing from them. I have confirmation that the dress was received. DO NOT GET YOUR BRIDESMAID DRESSES HERE. THIS IS YOUR WARNING.

Do not buy anything from them if you live outside of the USA. They do not honor their returns and do not respond to Emails / Phone calls. Terrible customer service!!! Their dresses are also poor quality materials and very overpriced.

I returned the purchased items as they didn’t fit me the same day I received them. They arrived and being received by marchesa 2 weeks ago. No refund was issued. No response to my emails. They just ignore them. No phone number of the customer service on the website. I found couple of numbers on google but they have a voice mail box full. Is it strange that the well known brand name company doesn’t have a customer service phone number? Sounds like a scam. I would recommend to stay away from them

I've been scammed by this misleading luxury brand.
I purchased 3 gowns from marchesa.com and checked their return policy in advance as I'd be purchasing the items internationally. They assured me in writing and as stated on their website that they accept international returns as long as the postage is covered by the customer.

I sent the returned items in line with Marchesa's instructions and when it arrived in the US, DHL advised that the package was held up because Marchesa had engaged an external security provider to screen their items. This security provider, in addition to US customs needed information from Marchesa before they could release the package. Marchesa never responded to DHL, US customs, their own security broker or myself despite multiple attempts to follow-up.

No one picks up the number despite nearly 10 call attempts and 5 voicemails I've left them. I sent emails to 5 different email addresses, and no one has gotten back to me to explain what's happened or provide a resolution.

I have now lost AUD 5000 through no fault of my own, and the package is stuck in limbo. I have no other way to describe this other than it's clearly a scam by Marchesa to mislead international customers and then to ghost us afterwards.

Please please stay away from purchasing from them. The dresses were also of significantly poor quality for a brand claiming to be 'luxury'.

You will never see your money or items again if you purchase from this brand, and there is nothing you can do because you'd be ghosted terribly afterwards.

Hello

This the accountant from fit models LLC

I have been trying to get in touch with your accounts dept for some time now, and no one answers me.

I am going to have to place these bills in collection which will add to the cost of recovery, if I do not hear back from you.

I will also go online and let others know that we are having a problem getting paid.

Our model worked hard for you, and we paid her out of our pocket, only to have you not pay us...

I am sure this is not the way you want to be known in the industry

These models work hard and deserve to be paid.

Please get back to me ASAP.

>> I just sent over 10 invoices that are way past due, over 3 years
>>
>> These were all fitting with our model Kim Reed.
>>
>> The invoices are listed here below
>>
>>
>> 112825.112826.112827.112853.112854.112912.112986.113035.113167.113168
>>
>>
>> Please help me get these paid, as they are long overdue, and we paid the model on them 3 years ago.
>>
>>
>> Thank you for your help with this matter
>>
>> I hope we can get it settled soon.
>>
>> Dom
>>
>>
>> On 2/22/23 11:04, Heather Willig wrote: