Marchesa Anmeldelser 

I ordered a dress that doesn't fit. The button to initiate a return doesn't work and the phone number 212.463.8177 does not work. THIS SITE IS A SCAM. I also did not hear back when I emailed them. Totally irresponsible company.

I would give them no stars if I could. I have sent 2 dresses back within the 14 day return policy and have not received a refund. The third dress came after I sent the 2 prior ones back but now the returns portal has been shut down for the past 10days so you are unable to even make a return. Never buy from this company, you will never see a refund. I'm out over $1600.

I attempted to return a dress the day after receiving the order. "Our returns portal is currently disabled. Need help with a return? Contact us at..." One day after contacting them, I received a "ticket" with a promise that I would be contacted. That was four days ago. I have sent another email as the portal is still "down". I have not received a response. I have now filed a dispute with my credit card company. To avoid a headache and being out hundreds of dollars or more, and stuck with sub-par clothing, do not order ANYthing from Marchesa.

Don't buy from this brand. The company doesn't follow their own return policy of 14 days. You won't get any response back via email except an automated response saying they will get back you in 24hrs. No phone number to call. I wanted to exchange a dress for a smaller size. Plus the zipper was already malfunctioning when I received it.

Will not refund my money after I returned my item.
Most of my emails to Marchesa go unanswered.
I, also, filed with the BBB.

I am extremely disappointed. I ordered a beautiful dress from Marchesa, but the zipper is flawed and I can't advance it. I have sent numerous emails (at least 5) to the company to try and exchange the item and have not received a single reply from them. I am now stuck with an item that I cannot wear because the zipper is effectively broken. Their customer service isn't simply bad; it doesn't exist.

Unfortunately I did not see these reviews beforehand because I thought marchesa was a legitimate big brand. However I have experienced the same issues with being ignored by their customer service for two dresses I’ve returned, and no refund yet provided. I’ve now filed a dispute with my credit card company. Will never buy this brand again, there are other designers who are better at operating their business.

I place an order for a dress , my daughter told me after it is a scam website after all the reviews from credit reports. I try to cancel the order, it do not allow you. phone is an invalid # I realized its a scam cancel my cc and will file a dispute

DO NOT ORDER DRESSES EXPECTING TO RETURN THEM!!! They have a non working customer service number. They do not resopind to emails except with a computer generated response that they will get back to you in 24 hours. Basically do not shop with them.

Returned the dress, never received credit, unable to reach customer service. Unethical misleading business practice

Poor customer service. Impossible to communicate with them. I sent back a dress after they approved it they received it since June 5 2024 and until this day I haven’t been reimbursed. Order #47624

I wish I had read the reviews prior to order.
They charged my cc. Didn't send an confirmation email. No reply to my emails. No phone number to call .no dress.

Deserves ZERO star. Sent the dress back within timeframe. Tracking said they received the dress 6/17/2024. Now it's mid July and no one has returned my emails asking about my refund. Sent emails to their sales, PR and inquiries hoping someone would answer. I even reached out to them on IG. Customer service number is disconnected. DO NOT ORDER FROM MARCHESA.

DONT BUY AT MARCHESA!!
Ordered a dress that I received in a couple of days. The dress (€339) looked cheap so I wanted to return it. No returnlabel avalable because I live in Europe. Costst me €116,- to return the dress!!! Didn’t get any message that they received the return. Had to check it at DHL. So I mailed them to know if they received the dress and when I could see my money. Also posts on Instagram where I asked how to get my money back. No real respons. After several mails i got my €339 back, 5 months later!!!

Have been waiting over 3 weeks for a refund. No one is answering any emails, and the phone number listed on their customer service page does not work.

The worst! Do not buy anything from this company! No working phone number. The one online is a lie!
They will not answer any emails.
They will not give you a refund for anything ever. You will have to file a dispute with your credits card company!
I received a damaged dress and they did nothing and would not even respond to me!!

I ordered a dress 10 days ago with no email with a shipping label. I called the number on the internet, but it was disconnected and I sent several emails telling them I have an international wedding I need the dress by Friday they said they will mail it out I told them I need it overnight as I am leaving on Friday they just sent it out after 2 weeks and not overnight to make up for the fact it took 2 weeks. I need to return it before I get it because I will be gone. THIS COMPANY HAS THE WORST SERVICE AND SHIPPING ON EARTH

i ordered almost 10 days ago paid for 3 day delivery after many emails radio silence. i am going through my credit card company to cancel

I wish I had read the previous reviews before ordering from this company. I too cannot get them to respond to my emails and they have no phone number on their website. Their site would not let me print the return label and when I attempted a second time, I received a message that the item was already returned. I still have the dress, but also no refund. I don't want the dress and would like a refund. Don't buy anything from this company. Not worth the risk.

Same experience as alot on here, £160 spent, then returned item , cost me £35 to return, so lost almost £200. they confirmed by email that they have recieved the return and were processing refund, no response to my emails, no response on facebook. i didnt pay on credit card, Paypal wont pay and neither will my bank, So i have lost the money, Paypal advised my to contact the police Fraud department, this company is a SCAM.