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Marchbrae Anmeldelser 923

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TrustScore 4.5 ud af 5

4,6

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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Ordered the take away Christmas meal and was not disappointed. Every detail was taken care of down to including Christmas napkins & crackers. The food was plentiful and of the highest quality. Only ne... Se mere

Bedømt til 5 ud af 5 stjerner

Ordered during Christmas weekend, but they shipped right after Christmas. Item arrived quickly with no issues. Sometimes the pictures to certain items don’t show up on the website, it’s a pity, i’d be... Se mere

Bedømt til 5 ud af 5 stjerner

My sister and niece visited your store in Edinburgh and loved the quality of your items. They bought coats, sweaters and scarves and had them shipped easily to North Carolina. Their rave reviews made... Se mere

Bedømt til 5 ud af 5 stjerner

Good communication by email on my order and swift delivery. A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from op... Se mere

Virksomhedsoplysninger

  1. Tøjbutik
  2. Herretøjsbutik

Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

923 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Terrible service

Terrible service. They didnt reply to my emails. Spent 4 minutes on phone waiting for them to answer my call. Customer services only operates weekdays. After waiting ten days for their email confirmation of my order, I cancelled. No company address apart from the shop that is separate from online sales. Not even an apology.

19. december 2023
Uopfordret anmeldelse
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Besvarelse fra Marchbrae

Dear Camelia,

We are truly sorry for the unsatisfactory experience you've encountered, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and we appreciate you bringing these issues to our attention.

We understand the frustration caused by a lack of response to your emails and extended wait times on the phone. This is not the level of service we aim to provide, and we are actively addressing our communication channels to ensure more timely and efficient responses.

We acknowledge your concerns about our customer service operating only on weekdays, and we are evaluating ways to enhance our support availability to better accommodate our customers.

Regarding the delay in confirming your order and the subsequent cancellation, we apologize for any inconvenience this has caused. We are investigating the root cause of this delay and taking steps to prevent similar occurrences in the future.

As for the absence of a company address, we understand the importance of transparency, and we will work to provide clearer information about our physical location for online sales.

We sincerely regret that you did not receive the level of service you deserved, and we would like to make things right. If you could provide more details about your order, such as an order number or the name on the order, we would appreciate the opportunity to investigate and address your specific concerns. Please contact our customer service team at contact@marchbrae.com.

Once again, we apologize for any inconvenience, and we are committed to improving our services based on your valuable feedback.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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