Ordered the take away Christmas meal and was not disappointed. Every detail was taken care of down to including Christmas napkins & crackers. The food was plentiful and of the highest quality. Only ne... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered during Christmas weekend, but they shipped right after Christmas. Item arrived quickly with no issues. Sometimes the pictures to certain items don’t show up on the website, it’s a pity, i’d be... Se mere
My sister and niece visited your store in Edinburgh and loved the quality of your items. They bought coats, sweaters and scarves and had them shipped easily to North Carolina. Their rave reviews made... Se mere
Good communication by email on my order and swift delivery. A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from op... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
High Street 375, EH1 1PW, Edinburgh, Storbritannien
- marchbrae.com
Great product
3. januar 2024
Beautifully Made
A beautifully made, cosy Aran knit snood at a very reasonable price. I am delighted!
11. januar 2024
Quick and fast service .
10. januar 2024
Scarf as expected lovely and soft with…
Scarf as expected lovely and soft with my clan tartan. Well packaged, received very quickly. Will use company again
8. januar 2024
Sorry but kilt was miles too small so…
Sorry but kilt was miles too small so am in the process of returning.
8. januar 2024
Besvarelse fra Marchbrae
Dear Jenny,
Thank you for reaching out, and I appreciate you bringing this to our attention.
I'm sorry to hear that the kilt did not fit as expected. I'm glad to see that our customer service team has been able to assist you in the return process and facilitate a refund. Your satisfaction is important to us, and we appreciate your understanding.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and are here to ensure your experience with us is a positive one.
Thank you for your understanding.
Henderson Scarf
Straight forward transaction and a lovely good quality Henderson scarf. Unfortunately it is Birthday present for my brother in law in March.
But Will definitely shop again on your site.
27. december 2023
Amazing staff
Catherine and Melodie have been amazing helping and guiding to buy a jacket. Catherine was very polite and patient with me whilst I was trying the jackets.
5. januar 2024
Good customer service
Good communication by email on my order and swift delivery.
A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from opening the package.
Delighted with item for style, price and size. Would recommend.
5. januar 2024
Super service & Excellent Product
Excellent product, fantastic pricing and superb service. An indication of delivery timeframes on the website would be an advantage to shoppers tho.
5. januar 2024
Pretty & warm lambswool scarf
Bought in the sale after Christmas. Light in weight but warm scarf in “blues mixture”. Very happy with purchase.
3. januar 2024
Excellent service
Excellent service. Item as described and speedy, well packaged delivery.
3. januar 2024
You did no wrong my fault for not…
You did no wrong my fault for not checking the length very sorry thank you
3. januar 2024
Besvarelse fra Marchbrae
Dear Silvia,
We appreciate your honesty and understanding. If there's anything specific that you feel we could improve on to earn a higher rating in the future, please don't hesitate to let us know. We value your feedback and are committed to providing the best possible service.
Shambolic
After a very long and in depth conversation with customer services about which jacket I wanted, and to be told it was in stock it was surprising when the wrong jacket turned up - again. Albeit first time round it was from Heritage Scotland but same group and same customer service. Place is a complete shambles. Also offered a 40% refund if I kept the jacket the first time around. You couldn’t make this up.
4. januar 2024
Besvarelse fra Marchbrae
Dear Nick,
We sincerely apologize for the inconvenience you experienced with your recent order. When we looked into this we we're glad to find that our customer service team was able to assist you in securing a full refund. We understand the frustration caused by the mix-up and appreciate your patience.
We're grateful for your understanding and would like to assure you that steps are being taken to prevent such errors in the future.
Nice scarf .Pleased with purchase.
20. december 2023
Absolutely rubbish
Absolutely rubbish. The pin fell away from the back of the brooch within seconds of taking it off the padded wrap it arrived on. Disappointing. Not worth returning it.
20. december 2023
Besvarelse fra Marchbrae
Dear Daniela,
We sincerely apologize for the inconvenience you've experienced with your brooch. We're truly sorry to hear about the pin issue. To make amends, we have issued a full refund for your purchase.
Your feedback is valuable to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to contact us directly.
Thank you for bringing this to our attention.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.