M.Manze Pie & Mash Anmeldelser 

4.224
•
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Having mash pie & liquor takes me back to my childhood, when Dad took us to Manze in Woolwich. Lice eels swimming in the window, heavy marble top tables & chilli vinegar.....lovely!! So glad we found... Se mere

Bedømt til 5 ud af 5 stjerner

Manze's Pies have been my favourite for 70+ years. Living 150 miles away from London, I now get my fix by having them delivered. 60 pies on the last order - should keep my craving satisfied for a wh... Se mere

Bedømt til 5 ud af 5 stjerner

Ive always wanted to try pie & mash(cockney roots,my Dad)but when ever Ive visited London wanted to try the dish Ive not been able to convince my friends to try the dish. I watched s video on YouTube... Se mere

Bedømt til 5 ud af 5 stjerner

Lovely. Really enjoyed I will always enjoy pie mash liquor grow up on it I’m so glad I can get it delivered as we moved out of London always look forward to this meal really happy will be ordering aga... Se mere

Virksomhedsoplysninger

  1. Madudbringning

Skrevet af virksomheden

M.Manze opened back in 1902, serving up a delightful array of dishes inspired by the Cockney cooking traditions of the East End. It's one of London's few remaining "eel & pie" houses, with a concise but hearty menu of pie or eel with mash and liquor.

Chilled overnight Deliveries throughout the UK

Skrevet af virksomheden

Order online at manze.co.uk
Being established for 100+ years means we've met a lot of new faces. Many move out of the area and can no longer visit our shops. That's why we started our online delivery service. Now you can order your pie, mash and liquor plus eels from our website at manze.co.uk. We then use an overnight chilled delivery service meaning you can get your favorite food delivered straight to your doorstep.

Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

4 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 72 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(4.224)

602 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Food lovely but delivery driver didn't wait

The delivery driver knocked and left the parcel on the doorstep without waiting to see whether we were in, by the time we opened the door they had gone which is not OK, they need to wait for the door to be opened and the delivery accepted in person.

13. oktober 2026
M.Manze Pie & Mash-logo

Besvarelse fra M.Manze Pie & Mash

Thank you for your feedback. We're very sorry that this was your experience. We completely understand your frustration, as you would expect the driver to wait for the door to be answered and for the delivery to be received in person.

While the delivery was carried out by our courier partner, this is not the level of service we want for our customers. We will pass your comments on to them so they can investigate and help prevent this from happening again.

We appreciate you taking the time to bring this to our attention and hope you'll give us the opportunity to provide a better experience in future.

M.Manze Customer Service Team

Bedømt til 2 ud af 5 stjerner

Very disappointed

As Londoners now living in Lincolnshire, I treated my dad for his birthday to meat pie, mash, liquor and jellies eels. He was really looking forward to it, but sadly was very disappointed. The mash was very hard, the liquor was clumpy (even after adding extra water) and the jellies eels were thrown in the bin as they were too chewy.
I appreciate that it's not going to taste as good as purchasing on the day in the shop, but I wanted it to at least be edible.
Very disappointed and won't be buying again.

6. oktober 2026
M.Manze Pie & Mash-logo

Besvarelse fra M.Manze Pie & Mash

Thank you for taking the time to leave a review. We're very sorry to hear that the meal did not meet expectations, especially as it was purchased as a birthday treat for your dad.

We were disappointed to read your comments regarding the mash, liquor and jellied eels, as this is certainly not the experience we aim to provide. While our products are prepared to travel nationwide, they should still arrive in good condition and be enjoyable when prepared according to the instructions provided.

We note that your order was delivered on 6th October and, although we haven't been contacted directly about these issues, we would still welcome the opportunity to look into this further for you. Please feel free to contact us using the same email address or telephone number previously used when we helped with placing your order.

M. Manze Customer Service Team

Bedømt til 1 ud af 5 stjerner

Order not delivered on stated day

Order not delivered on stated day. Came the following day & zero contact from customer services. Tried calling on hold for hours & no one answering & same with email as well

5. oktober 2026
M.Manze Pie & Mash-logo

Besvarelse fra M.Manze Pie & Mash

Thank you for your feedback. We're very sorry that your order did not arrive on the expected day and understand how frustrating it was to be unable to get through to us when you needed assistance.

Unfortunately, your delivery was delayed due to unforeseen circumstances. We also experienced technical issues with our phone system on the Friday, which meant we were unable to respond to calls as we normally would. As soon as we became aware of the issue, a member of our team contacted you by both phone and email on Saturday to provide an update.

We appreciate your patience and sincerely apologise for the disappointment caused.

M. Manze Customer Service Team

Bedømt til 3 ud af 5 stjerner

Mixed experience

Easy to order, delivery service excellent. Pie and mash was good. The liquor delicious. Jellied eels were very disappointing. A few bits in a large tub of jelly. Taste and texture not nice. Threw them away.

9. oktober 2026
M.Manze Pie & Mash-logo

Besvarelse fra M.Manze Pie & Mash

Thank you for your review. We're delighted to hear that you found the ordering process easy, the delivery service excellent, and that you enjoyed the pie, mash and liquor.

We're sorry, however, that the jellied eels were disappointing and didn't meet your expectations. We understand how frustrating it is when part of an order falls short, particularly when it's something you were looking forward to.

We appreciate your honest feedback and will share your comments with our team as we continually review our products and portions. Thank you for giving us a try and for taking the time to share your experience.

M. Manze Customer Service Team

Bedømt til 2 ud af 5 stjerner

Food not really eatable …

The pies were so hard you had to leave the crust as for the potato it would not even come out the container. I just wonder how long it had been there. The liquor. Seemed ok, but after I ate some of the meal I stuffer indigestion badly I was kept awake in pain to the middle of the night. I love pie and mash and have ordered before but after this I will only eat in one of the restaurants. Maybe not yours.

7. oktober 2026
M.Manze Pie & Mash-logo

Besvarelse fra M.Manze Pie & Mash

We're very sorry to hear about your experience. This is certainly not the standard we aim to provide, especially as you've ordered from us before and enjoyed our food.

The pies and mash should never arrive in the condition you've described, and we're concerned to hear that you felt unwell afterwards. We'd appreciate the opportunity to investigate this further with our production team.

Please contact us at hello@manze.co.uk or 020 3011 0214 with your order details so we can look into what happened and discuss this with you directly.

Thank you for taking the time to leave your feedback.

M. Manze Customer Service Team

Bedømt til 1 ud af 5 stjerner

I ordered 10 pies and only 6 turned up

I ordered 10 pies and only 6 turned up. I phoned on Thursday 8th Oct and was told, after checking, that it would be sent out that night and would arrive on Friday 9th Oct. This was important as i had a dinner party Friday night that the food was booked for. I then received a call on Friday telling me that the pies had not been sent out and would now not arrive until Saturday - Too Late.
I cancelled the four pies and I was told that in way of compensation I could have a £25 voucher (which was no good to me) no offer of a reimbursement for the four pies that did not arrive was made.
Deeply disappointing service, ruined a meal I had planned.

2. oktober 2026
M.Manze Pie & Mash-logo

Besvarelse fra M.Manze Pie & Mash

Thank you for taking the time to share your feedback. We’re very sorry for the disappointment caused, especially as the missing pies affected a dinner party you had planned.

Your order was delivered on Saturday 3rd October, and when you contacted us on the afternoon of Thursday 8th October to advise that four pies were missing, we did our best to arrange replacements. Unfortunately, due to the time of the issue being reported, we were unable to get the replacement pies to you before your event on Friday evening.

A refund for the four missing pies was processed and should appear in your account within 3-5 working days. We also offered a goodwill voucher as an additional gesture of apology, although we appreciate this did not help with the immediate issue.

We sincerely regret that we let you down on this occasion and apologise for the inconvenience caused.

M.Manze Customer Service Team

Dette er Trustpilot

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