I love all the clothes I’ve bought for myself and those I’ve also bought (and soft toys) for my grandchildren. We are really keen on natural materials, so finding Mama Owl has been a delight. The cust... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been buying clothing for both myself and my children for over 9yrs now and I love everything about Mamaowl. They are thoughtful and kind - always very helpful. The quality is superbe and I love... Se mere
Virksomheden har svaret
Lovely, thoughtful sourced clothes promptly sent. Nice packaging and the very cute card and little packet of sweets with every delivery. It feels very personal . Refunds also very easy and quick. I re... Se mere
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Appalling customer service! Item returned worn only to try on but won't refund as describe item as in 'unsellable' condition. Absolutely no damage, label on but trousers have picked up a couple of hai... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
MamaOwl believes in a gentle and beautiful life. Natural clothes for all seasons, wooden toys and books to foster curiosity and accessories for conscious and thoughtful living. We stock our own brand SISKIN, as well as a range of beautifully designed, natural and organic clothing for babies, children, and adults. Perfect for those concerned about toxins and seeking to protect their family’s sensitive skin. Our products are beautifully made and constructed of high-quality materials. We stock a wide range of wool and natural fibres clothing. We take time to carefully select the brands and products we stock, to provide our customers with the finest items to support a more sustainable future. We ship to the whole world! Please don't hesitate to get in touch if you have any questions.
Kontaktoplysninger
120-150 Hackney Road, E2 7QS, London, Storbritannien
- (0) 20 3441 4300
- hello@mamaowl.net
- mamaowl.net
4,4
Fremragende
56 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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Exceptionally good customer service and…
Exceptionally good customer service and super fast postage. Nothing quite like them x
9. juli 2024
Uopfordret anmeldelse
Wish I'd read other reviews before…
Wish I'd read other reviews before ordering from this company. Some of the items in my orders arrived damaged which I then had to dispute. After agreeing to replace the damaged items they then sent me the wrong order. Arranging a return and refund was made very difficult and took several email exchanges. I had to chase a resolution several times before a full refund was received. All in all I would not recommend. There are other companies out there selling merino wool baby products with much better customer service
13. december 2023
Uopfordret anmeldelse
Besvarelse fra MamaOwl
So sorry that you had this experience. As you can see we have amazing reviews on our website and pride ourselves in good Customer Service. One of our team will be in touch.
Updated review - happy with my experience
Updated:
The shop followed up with me and offered to assist me with the issue. They did explain the original handling wasn’t up to their usual standards due to a busy Christmas period. I’m glad that they were happy to resolve this for me and I’ve updated my review and rating to reflect this. We all make mistakes nad it’s nice to see that they care about their customers.
Original review:
Unfortunately some of the items they stock are faulty/of poor quality. The item I received was losing bits of wool. After contacting the shop to try to get an exchange for an undamaged item, I was told I must have washed the item incorrectly. The item hasn’t been washed yet so that’s impossible. They even said that it had shrank. I offered to cover the cost of postage and send it back to them for checking but this was completely ignored. Will not be buying from them again.
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra MamaOwl
We are so sorry that you had this experience. One of our management team will be in touch.
Very disappointing.
I am really disappointed in this company. A week and a half later and my order is still not dispatched, several attempts to contact the company seemingly ignored or overlooked. One email from them (actually replying to my query about where my order was) a week after my order was placed to let me know part of my order was mistakenly out of stock, and then nothing else. I don’t know how to proceed from here. I would never use this company again after this experience.
20. december 2023
Uopfordret anmeldelse
Besvarelse fra MamaOwl
We are so sorry to hear this. Please can you contact our team at hello@mamaowl so we can rectify this issue as we pride ourselves on never failing to meet our customers needs
Exceptional customer service
Exceptional customer service. I recently returned part of an order via RM which stated it was delivered, but on contacting Mama Owl they hadn't received the parcel - Royal Mail's fault. Mama Owl refunded me quickly despite this, reassuring me that they would sort the issue themselves. If only all companies were this great!
11. november 2023
Uopfordret anmeldelse
Besvarelse fra MamaOwl
Thank you for your lovely review. So glad we could resolve this for you.
Lovely products, good customer service
Independent company with a lovely selection of goods. Great, responsive customer service when I was concerned my package might be lost in transit (thankfully, it wasn't!). Would definitely consider buying from again. Thank you!
7. november 2023
Uopfordret anmeldelse
Besvarelse fra MamaOwl
Thank You x
Highest Quality Clothes and Terrific Customer Service
MamaOwl has the highest quality natural and organic fiber kids clothing I have been able to find online. They stock some of the best slow fashion clothing lines for kids, and their customer service is next to none. I have been ordering from them for several years now, and the clothes I bought several years ago are still in very good condition - and have been handed down twice. Fulfillment and shipping is super fast, with orders shipping out the day after they were placed - from EU to USA takes 3-4 days. And to top it all off, when you open the box/parcel, you find a packet of candy with a handwritten thank you card. Very happy customer.
20. oktober 2023
Uopfordret anmeldelse
Besvarelse fra MamaOwl
So lovely to hear - we really appreciate your feedback and positive review
It automatically addes gift wrapping
It automatically addes gift wrapping! And there is no way to remove it from the basket! Annoying!
Website windows are popping up so frequently? too sensitive to cursor
27. juni 2023
Uopfordret anmeldelse
Besvarelse fra MamaOwl
We are sorry to hear the website was glitching for you. Gift Wrapping is always a completely separate purchase and can not be added automatically
They sent the wrong item but fixed the problem
They sent the wrong item and after a lot of emails, they fixed the problem. Quality is really good .
1. november 2022
Uopfordret anmeldelse
Brilliant selection of products and fast delivery
I have purchased multiple times from Mamaowl for my NB and loved every single piece I bought. They have a great selection of sustainable materials of baby clothes. The order was packed nicely in brown paper bags. The delivery was fast too.
7. oktober 2022
Uopfordret anmeldelse
Fast shipping
Fast shipping, had a personal message. Love the merino wool baby suit. My baby is cozy and warm in it.
3. december 2020
Uopfordret anmeldelse
Always incredible selection and lovely…
Always incredible selection and lovely service! Every time! Thank you ladies!
18. februar 2020
Uopfordret anmeldelse
Excellent products
Excellent products
The most wonderful selection of childrens clothing. Natural sustainable and exceptional quality.
Service is friendly and honest.
4. oktober 2019
Uopfordret anmeldelse
Excellent selection and very good
Excellent selection and very good, reliable customer service. Could be better when you visit them in store.
7. december 2018
Uopfordret anmeldelse
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