I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Paid for trainers .... Still not received, after a long wait, due to Easter and an IT issue on Mallets end DPD dropped a pair of 200 trainers on my door step ( I live on a main rd , and if no answer... Se mere
Virksomheden har svaret
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... Se mere
Virksomheden har svaret
Style is where they really shine, The design is clean, modern, and versatile they pair well with pretty much anything, from casual outfits to something a bit more dressed up. I’ve had quite a few com... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Kontaktoplysninger
London, Storbritannien
- team@mallet.com
- mallet.com
4,1
God
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shoes arrived really quick and hassle…
Shoes arrived really quick and hassle free. Great product well done keep doing what you do best.
26. december 2025
Besvarelse fra MALLET
Hi Ian,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Great quality fast delivery
26. december 2025
Besvarelse fra MALLET
Thank you Victoria for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Always top quality materials used on…
Always top quality materials used on trainers and shoes. I've brought about 6 items and have always been impressed with the workmanship and quality.
26. december 2025
Besvarelse fra MALLET
Thank you Micahel for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Absolutely shocking customer service
Absolutely shocking customer service - Purchased boots in which worn at the back within 28 days although only worn handful of times - sent numerous pics videos to evidence this to be keep being told the pictures are not clear enough - think they think that every person has a professional camera to take pictures. anyway this went on for ever with out any result to not get resolved - DO NOT PURCHASE FROM THIS COMPANY
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra MALLET
Thank you Joanne for taking the time to provide us with your feedback and we are saddened to hear what has happened.
As the team explained to you via email, videos are no good for this type of issue. The images you sent were not clear, and therefore, we were not able to help you until better ones were provided. I can see that we have now raised the return for you, but as a goodwill gesture, as the defect has not yet been deemed a manufacturing fault. Please post the goods back within 14 days using the free label we provided.
I am very sorry for the inconvenience we have caused you, but there is a protocol for faulty items which we all have to adhere too.
Wishing you a lovely rest of the day!
Mallet
Class as always
26. december 2025
Besvarelse fra MALLET
Thank you Lee for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Great deal and how quality the product…
Great deal and how quality the product is and great service.
25. december 2025
Besvarelse fra MALLET
Thank you Mr Williamson for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Ive now had 4 pairs of mallets and…
Ive now had 4 pairs of mallets and gonna give a review as I think I've wore them in every occasion or every time that other people who buy them will so I hope this helps.
Mallets are for the birthday party, wedding, meal night or a night where you would think about wearing shoes.
They're not for a day out walking or for instance a day out in London where there's alot of walking involved.
When I got my 2nd pair of mallets I tried to use the first pair as a day to day trainer but after about 2 weeks the sole literally starting to come away from the shoe and I could put my hand straight through between shoe and sole.
Really I feel the money I've spent on mallets I haven't got my moneys worth oht of them as if I bought a pair or Nike, adidas or new balance they would last alot longer with everyday use.
That said and done I do like em alot and they are one of the smartest looking trainer on the market and if ya wanna look taller walking into a night club party or wherever your attending then these are the trainers for you
30. december 2025
Uopfordret anmeldelse
Besvarelse fra MALLET
Hi Aaron,
Thank you for taking the time to provide us with your feedback. We love that you clearly love the look of our trainers. However, we are saddened to hear what has happened. Please reach out to the team on team@mallet.com with your order number and images of the footwear and we will try our best to give you some advice on what to do.
Wishing you a lovely rest of the day,
Mallet
Love,Love,Love my new trainers
Love,Love,Love my new trainers!
The whole service from ordering to the presentation box was amazing.
7. december 2025
Besvarelse fra MALLET
Hi Michael,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
The shoes ordered took 5 days to arrive…
The shoes ordered took 5 days to arrive and were to small
their sizes are not right they wont cover any return postage
they also make it very hard to return item with no customer service information on website
24. december 2025
Uopfordret anmeldelse
Besvarelse fra MALLET
Thank you Steve for your review and I am sorry to hear the footwear was not suitable for you.
For review purposes, we did advertise on our website that during peak, orders can take up to 5 working days to be dispatched. Once shipped, they are on a next working day delivery.
All information is on our T&CS on our website with how to reach out to us (email, live chat, social media).
With regards to our sizing, we have not changed the specifications but some styles may come up slightly bigger or smaller depending on the design. In the meantime, we will pass your comments onto the production team.
I can see you have been in touch with the team via email who confirmed what you ordered is what was received. Unfortunately, as we do not pay for returns for correctly supplied goods (again this is on our T&C's), you will need to raise a return on our portal and follow the instructions on how to pay for the DPD label.
If you have any more questions, the team will happily assist you.
Have a lovely rest of the day!
Mallet
best buy ever
4. juni 2025
Besvarelse fra MALLET
Thank you Jac for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Besvarelse fra MALLET
Thank you Phil for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Trainers did not get delivered even…
Trainers did not get delivered even after requesting a delivery day twice, were for a Christmas gift which makes it worse, thanks for nothing
9. december 2025
Besvarelse fra MALLET
Thank you William for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD next working day tracked secure pin code service. The pin code & tracking number are sent four times to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery.
If the delivery fails due to you not being in, the driver will attempt the following working day. If the 2nd delivery fails, your parcel will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Do not order from this company!!!!
Do not order from this company!!!!
Ordered Nike runners for €200 and did not receive them.
When I contacted Mallet they said it was too late to pursue the query (after 14 days!).
They will not refund the order and sent me a picture of proof of delivery that is not our house (or any house in my area).
We now have to get our solicitor involved.
So disappointed
23. december 2025
Uopfordret anmeldelse
Besvarelse fra MALLET
ORDER 7096 EU
Thank you Nicola for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
We have checked the communication on this, and the order was delivered to you on 4th November, yet you only reached out to the team on 20th December. You actually only have 7 days to raise a dispute with the sender (Mallet) under DPD NL terms and conditions.
The tracking number was sent to you when the order was dispatched on 27th October, so you had every opportunity to track this via the courier's website to ensure the parcel is safely delivered. Unfortunately, as this was marked as delivered 46 days ago, it is too late to pursue an investigation with DPD NL.
The team have provided the GPS location and POD image to you but are unable to raise any sort of claim against the courier.
Wishing you a lovely rest of your day!
Mallet
Beware Scam Company
Terrible company that has been refusing to refund an order that was never delivered, order was 2 months ago. Customer service is terrible and unsure if this is a real company and believe this is now a scam.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra MALLET
Hi there,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened. Please reach out to the team on team@mallet.com with your order number and the details and we will try our best to help you.
Wishing you a lovely rest of the day,
Mallet
Love my Mallet shoes hope they keep up…
Love my Mallet shoes hope they keep up the work.
30. juli 2025
Besvarelse fra MALLET
Thank you Khawaja for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Lovely comfortable trainers.so good i…
Lovely comfortable trainers.so good i brought 2 pairs.great delivery.5 star
6. december 2025
Besvarelse fra MALLET
Thank you Mr Jeeves for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Great fitting
Great fitting , looking trainers ,Fast delivery .perfect company to deal with
5. december 2025
Besvarelse fra MALLET
Hi Bob,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Very impressed with this company
Very impressed with this company. Ordered trainers for my nephew on the Friday evening and arrived on the Monday. Products that you are unable to get on the regular market.Well packaged and great quality. I’m sure he will be happy
5. december 2025
Besvarelse fra MALLET
Hi Nicola,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
I have hearing issues and the delivery…
I have hearing issues and the delivery driver didn’t use the doorbell provided so i couldn’t hear them when they knocked. Mallet haven’t helped at all and have just said i will have to repurchase
5. december 2025
Besvarelse fra MALLET
Hi Emily,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD next working day tracked secure pin code service. The pin code & tracking number are sent four times to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery.
If the delivery fails due to you not being in, the driver will attempt the following working day. If the 2nd delivery fails, your parcel will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Great quality shoes.
4. december 2025
Besvarelse fra MALLET
Thank you Crina for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.