I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Paid for trainers .... Still not received, after a long wait, due to Easter and an IT issue on Mallets end DPD dropped a pair of 200 trainers on my door step ( I live on a main rd , and if no answer... Se mere
Virksomheden har svaret
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... Se mere
Virksomheden har svaret
Style is where they really shine, The design is clean, modern, and versatile they pair well with pretty much anything, from casual outfits to something a bit more dressed up. I’ve had quite a few com... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Kontaktoplysninger
London, Storbritannien
- team@mallet.com
- mallet.com
4,1
God
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
unfortunately i couldn't get a refund…
unfortunately i couldn't get a refund for the Christmas present that i bought early enough November to i could actually afford t pay it for Christmas for my son - he hated the trainers and i wanted to exchange them, not even want a refund - I couldn't get either - unbelievable -so now i am stuck with a pair of very expensive unwanted trainers - i will never ourchas from mallet again
15. oktober 2025
Besvarelse fra MALLET
Hello Melissa,
Thank you for your feedback and I am sorry to hear what has happened. For reference you placed the order on 8th November and received 11th November.
The returns policy at this time was 30 days (from the day the goods are delivered) which was stated on our terms and conditions. After this time, the portal will not work.
We are very sorry for the inconvenience caused but we do encourage customers to check the returns policy to ensure it suits their needs before placing an order.
Have a lovely rest of your day,
Mallet
Besvarelse fra MALLET
Hello Adrian,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Besvarelse fra MALLET
Hello Wayne,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Besvarelse fra MALLET
Hello Miss Howes,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Top marks for Top kicks...
Soon as saw the new loafers on site just had to have them!!
Amazing kicks, great detailed wedged soles 👌👌
Also great to get the handy shoe bag fr packing fr hols n handy wipes fab touch.
Delivery was fast much appreciated
Keep up the gud work guys tol marks fr top kicks!!
4. marts 2026
Besvarelse fra MALLET
Hello David,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Love love love
Love love love! The only negative I have is that the women’s colours of the dip are better than the men’s and women’s only go up to size 8 and I’m a size 9 so make women’s bigger or better/more men’s colours
12. februar 2026
Besvarelse fra MALLET
Hello Fidel,
Thank you for taking the time to provide us with your valuable feedback. This will be passed on to the production team.
We also love the Dips!
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
A very swift and easy ordering and…
A very swift and easy ordering and delivery service. I am always happy with my Mallets. Thank you
12. februar 2026
Besvarelse fra MALLET
Hello Mr Miller,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you
Mallet
Redipped ???
Love the look of the trainers but only had them on a few times and the dip on the sole and toe is pealing
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra MALLET
Hello Drew,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please reach out to the team on team@mallet.com with your order number and images of the footwear and we will try our best to give you some advice on what to do.
Wishing you a lovely rest of the day,
Mallet
This is my 3rd purchase from Mallet
This is my 3rd purchase from Mallet. My first pair of boots. They are soo comfortable for all day wear. Sturdy yet light. Delivery is always fast and tracked which is a bonus. Will definitely be getting more products
1. februar 2026
Besvarelse fra MALLET
Hello Lisa,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Besvarelse fra MALLET
Hello Nathaniel,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Besvarelse fra MALLET
Hello Will
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We can see you are liaising with the team via live chat regarding this, and they are waiting for an update from the help desk. From looking at the tracking, I can now see the delivery has been rescheduled for tomorrow.
The team will be back in touch soon.
Have a good day!
Mallet
Stunning trainers
Stunning trainers, packaged beautifully, super comfy, arrived swiftly.
29. januar 2026
Besvarelse fra MALLET
Hello Marian,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Still not received and can’t pick up…
Still not received and can’t pick up from anywhere because it’s on your settings
30. januar 2026
Besvarelse fra MALLET
Hello Pete,
Thank you for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
We have two choices for shipping: home delivery (pin code) or pick up shop (QR code).
For home delivery, which is what you selected when you placed the order, we use DPD tracked secure pin code service. You will find this information on both your order confirmation and on our website: https://mallet.com/pages/online-returns-and-deliveries
The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Had to contact Mallet due to my…
Had to contact Mallet due to my trainers being returned after a mix up. Customer service we excellent
28. januar 2026
Besvarelse fra MALLET
Hello Paul,
Thank you for taking the time to provide us with your valuable feedback. We are sorry to hear what happened, but are pleased to hear the team gave you excellent service. We will certainly pass this onto them.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Quick & easy
Arrived really quick (i am in the IOM so that is saying something), well packaged, trainers even had plastic around them plus the other protective layers.
Would use again!
26. januar 2026
Besvarelse fra MALLET
Hello Alan,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Besvarelse fra MALLET
Hello Mick,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Very poor service
Not happy with the surface still waiting for someone to collect my shoes and exchange them for the right size.
Add having to pay £4.99 foreign exchange on a different size when it should be free, how ridiculous is that.
So now I just want a full refund.
14. januar 2026
Besvarelse fra MALLET
Hello Marlon,
Thank you for your review and I am sorry to hear the footwear is not suitable for you. I can see you have raised a return but please note you need to drop the package off yourself, we do not offer a collection service. You have 14 days from the date you raise the return to do this.
As the goods have been correctly supplied, our returns are not free. You will find all this information on our website under returns: https://mallet.com/pages/returns
If you need any assistance on this matter, please email team@mallet.com with your order number and reason for contact and the team will be happy to assist.
Have a lovely day!
Mallet
Stylish but uncomfortable at first
Updating because initially I put three stars because it rubs the back of your foot. After wearing for a week I can admit these are great boots. Stylish and comfy really happy. Didn’t feel good not updating so here I am!
25. januar 2026
Besvarelse fra MALLET
Hello Mikaela,
Thank you for your review, and I am sorry to hear the footwear is not suitable for you.
Like with all new shoes, they do need to be ‘worn in’ before they become truly comfortable, so hopefully very soon they will not rub and become soft and easy to wear.
The Rosemary boots are a popular style, so you have chosen well.
Have a lovely rest of your day!
Mallet
Edit: Thank you so much for taking the time to update us and we are so pleased they are now super comfy! Enjoy your new purchase.
Great quality shoes accompanied with brilliant customer service …
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacement shoes within 4 days. Excellent affordable luxury with First class customer service. Highly recommend and I will be shopping with you again soon.
18. januar 2026
Besvarelse fra MALLET
Hello Louise,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
They couldn’t deliver my item to the…
They couldn’t deliver my item to the concierge because he didn’t have the code. I didn’t know the code is necessary!
They took the item back and didn’t refund the delivery fee.
Disappointing. No item I ordered from different similar stores require delivery codes and they didn’t give notice beforehand.
25. januar 2026
Besvarelse fra MALLET
Hello Peri,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. You will find this information on both your order confirmation and on our website: https://mallet.com/pages/online-returns-and-deliveries
The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The code has to be given to the driver to complete the delivery.
If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs, as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.