Maison Crivelli Anmeldelser 

It’s not just a parfum. It’s a whole experience.
I decided to try a new fragrance after using the same perfume 20 years and a friend recommended Maison Crivelli. I’m completely astonished with the smell itself. Now everyday I use it even when I’m at home. Everything from ordering to receiving went smoothly. Customer service (special thanks to Leila) was always very quick, kind and responsive. Thank you very much.

I am a return customer several times from the UK .
I have found the customer service exceptional and the speed of replies to any email queries very satisfactory. I have dealt with Leila who always sent clear detailed emails when she offers to pay the custom charges . I always receive compliments for the perfumes. So far I have tried the OUD trio and also the Hibiscus - fantastic!
Thank you - Bassey

Maison Crivelli delivers not only exceptional fragrances but also impeccable customer care. After being buying their Olfactory Discovery Set, I finally chose a full-size bottle of Oud Marakujá, which is my perfume with the most compliments. Despite some hiccups with ordering and delivery, Leila from Customer Service guided me through every step with genuine care and attention. Her support turned a simple purchase into a memorable experience. I came for the perfume, but I’ll defined return for the way the Maison Crivelli team treats their customers. As a bonus, I received a sample of their new fragrance, Cuir Infrarouge, and WOW, it's just stunning! Very likely my next choice.

excellent and helpful customer services and the fragrances are like heaven ! they make me so happy . I would highly recommend Safran secret

I bought a perfume from Maison Crivelli all the way from the UK. They paid for the UK customs charge, instantly. I sent the DPD link and they swiftly paid and dealt with it for me. So grateful for the fast response and the kindness shown

Amazing fragrance house with great customer service.

They have some great perfumes, but I strongly advise against ordering from Maison Crivelli directly. My package was never delivered, and customer service did nothing to help or compensate me. They kept stalling, ignored my evidence, and refused a refund. This is the last time I ever order from them. Completely unacceptable how they treat paying customers.

I had an amazing experience with Maison Crivelli, and I have to give a special mention to Leila for her outstanding service. She was incredibly helpful and made the whole process feel personal and enjoyable.

The perfumes themselves are of exceptional quality, especially the parfum extrait creations, which are truly long-lasting and beautifully crafted. From start to finish, the customer care and product quality have been top tier a true 5-star experience. My favourite fragrance is Cuir
InfraRouge.

I ordered the discovery set and fell in love with Tubéreuse Astral. The projection is strong, and I plan to reward myself with a full bottle once I pass my driver’s license. The customer service has been excellent. Responsive, helpful, and a pleasure to deal with.

Absolutely stunning fragrances all I expected and so much more fast excellent customer service
Start of a long relationship most definitely

Honestly the best company ive ever seen, with quick responses, and a genuine approach to queries. The customer service is immaculate. They truelly love what they do and thats what makes it more meaningful. Thank you to Maison Crivelli for their kind gestures for covering customs fee.

Can’t contact customer care and when messages are sent, no response.

Service client au top : réactif, compréhensif et efficace. Très satisfait !

After ordering directly from Maison Crivelli’s site I’ll definitely be revisiting and can’t recommend them enough.

The customer service, in particular that from Leila was amazing. I was kept well informed and updated on my purchase. MC offered to pay the UK shipping customs charge and did so when I received the link with minutes. The quality of the products is matched by their responsiveness and customer care.

It’s great to receive such a high quality amazing smelling fragrance, but to have an outstanding customer service experience as I’ve received is what makes repeat business!

Amazing Service - Quick Delivery - Packaging was perfect, communication was also really helpful. They also paid the custom charges when ordering from the UK.

Je voulais envoyer un GRAND MERCI à Natalie et à Lyes, vendeurs représentant Maison Crivelli à Galeries Lafayette de Paris. Deux personnes qui ont su nous accompagner et nous guider dans la sélection de nos nouveaux parfums.
Il ne s'agit pas seulement de la présentation du produit, mais de la patience qu'ils ont ue, de la belle énergie et surtout de la connaissance des parfums et de leurs histoires. Au final, un simple achat s'est transformé en une expérience merveilleuse.
Merci encore, Natalie et Lyes, du traitement reçu.
Signé; les parisiens qui partent au Canaries.

From start to finish, my experience with this company has been nothing short of exceptional. Leila, in particular, went above and beyond with her communication, professional, kind, and attentive to every detail.

The olfactory creations are truly unique luxurious, refined, and unlike anything I’ve experienced before. You can tell that a lot of thought, craftsmanship, and passion go into every aspect of the product and the customer service.

It’s rare to find a brand that makes you feel genuinely valued as a customer, and I’ll definitely be ordering again soon. Thank you, Leila, and the entire team, for such a beautiful and memorable experience.

2 stars are for the quality of their fragrances otherwise it would have been one, have contacted them 3 times now over the space of 2 months, have not received 1 reply, i have ordered previously and they’ve been fine, however if you need to contact them, good luck.

Maison exceptionnelle service après-vente de grande qualité très content de mon achat je prévois d'acheter toute la collection merci à vous pour ce que vous faites. Bonne continuation

Il nostro preferito di nuovo con i suoi meravigliosi profumi. Abbiamo ricevuto la consegna in modo rapido e affidabile. Grazie, Casa di Crivelli.