Magicman Holdings Ltd Anmeldelser 

908
•
TrustScore 4 ud af 5

4,0

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We had a chipped quartz worktop repaired yesterday by Magicman Leeds. It is a very professional repair by a lovely young man who was very polite and efficient. You cannot see where it was repaired. Ve... Se mere

Bedømt til 1 ud af 5 stjerner

booked job 2 months and paid in advance. both times the appointment got cancelled citing "sickness" to the person and wanting to reschedule. each reschedule is 4 weeks hence and completely unaccept... Se mere

Bedømt til 5 ud af 5 stjerner

I’m over the moon with the results! My dog had chewed my kitchen shelf and now you wouldn't even know. Easy to arrange, great price and amazing results! I just wish I could put pictures on here to sho... Se mere

Bedømt til 5 ud af 5 stjerner

Unreal service! Wood grain porcelain tile had a crack the size of a 2p coin The technician came out, filled the crack and then hand painted it back to look almost better than what it looked like.... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Reparationstjeneste

Skrevet af virksomheden

Magicman aims to repair, restore and extend the lifespan of damaged items that would otherwise go to the landfill, saving time and money for the customer and helping to protect the environment. We repair hard surfaces such as worktops, flooring, doors, window frames, tiles, baths, shower trays, basins and sanitaryware. With over 30 years’ experience, the management at Magicman have built an enviable and unsurpassed reputation for excellence. Magicman is the MOST accredited hard surface repair, restoration, and refurbishment contractor in the United Kingdom today. Our award-winning reputation at home and overseas for high-quality workmanship and project delivery cements our position as the Global market leader. Spanning multiple industries, Magicman provides onsite repair and restoration services to all hard surfaces internal or external, including wood, laminates, composites, acrylic, fibreglass, powder coated aluminium, glass, ceramic tile, vitreous china and so much more. From the mundane to the bizarre, nothing can surprise us! Magicman services are available in the UK and worldwide.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

908 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Har besvaret 35 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

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4,0

Alle anmeldelser

(908)

46 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Shame

Good inital job, however, started getting marks and fading quickly but refused to tell me what oil they used on our worktop so we have no idea what to use moving forward. I'd do it yourself so you know and can keep up.

23. juni 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fantastic experience all round

Fantastic experience all round. From enquiry to booking the whole service was seamless, professional and friendly. The engineer (Martin) that attended was a pleasure, friendly and polite, worked hard and ensured the area was clean and tidy, and to top it off cannot even tell that the gloss cupboards were ever chipped. Well done all - highly recommend.

31. juli 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Silver Gates

Just wanted to say on behalf of the Residents at Silver Gates Leeds that Phil, John & Kris have done absolutely fantastic job today in restoring our communal doors to like new.

They were very professional aswell as that they completed the job with minimal disruption.

I would highly recommend MagicMan to anyone who needs any surfaces repairing.

29. juli 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First class repair

Magicman were appointed by our insurance company to repair a kitchen worktop which had been burnt with an iron. The repair was organised quickly and efficiently and the technician, Matthew was superb. What a true craftsman ! The repair is first class, you literally cannot see where the original damage was. We would highly recommend Magicman.

24. juli 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Memorial Tablet Repair

The corner of my Dad's memorial tablet had broken off in two pieces. The repair is completely invisible to the eye and even if you run your hand over the area you can't feel the join. Outstanding job - very pleased. Definitely recommend Magicman.

4. juli 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon Denise,

Thank you for your review, we are glad you are pleased with the repair!

Thanks
Magicman

Bedømt til 1 ud af 5 stjerner

Very poor aftercare

Gave a great review previously for the engineer as he did rectify the issue. However, 6 months later the top layer has come off and the worktop is very sticky and turning a different colour. After emailing asking to see if an engineer could return to look at the problem, I was told this would be chargeable due to the fact I signed off the original work and they offer no warranty. All I did was ask the engineer to apply another coating as you could still see the dent, which he advised would resolve the issue. I was not aware this wasn’t ‘your standard process’ I just agreed to the work being carried out. I was also unaware that any work carried out was not under warranty because I signed and accepted what he did.

I believe you should at least send an engineer out to look at the issue as it may be the products which you have used. Instead you have just replied with “This complaint is now closed on our side, if you wish to seek further external advise please do so”.

This is such poor customer service. I have now have a worktop that will get worse with time and will need to be replaced.

Update: I emailed and informed them that they should ensure that under the Consumer Rights Act 2015 the services they provide must be performed with reasonable care and skill. And if there was no resolution to this then I will have no option but to go to trading standards. They came back with report us to trading standards then as we have nothing illegal! They also never return your call!

PLEASE BEWARE, READ OTHER BAD REVIEWS BEFORE GOING AHEAD!

3. juli 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon Lisa,

Thank you for your review. The estimate we provided to you was given on a no warranty basis, we specified we could not guarantee the longevity of the repair due to the location, this was accepted by yourself when you accepted the estimate. You asked our technician to go against our standard repair process, and signed the works off as acceptable. If our repair had failed it would of done so within a matter of days, not 6 months later.

Thanks
Magicman

Bedømt til 5 ud af 5 stjerner

Great Technician

The MagicMan technician arrived as scheduled. He was organised, pleasant, polite and very informative.

He did a great job and I am over the moon with the service.

Thank you.

13. juni 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review. We are pleased to hear you were happy with your repair!

Have a lovely day
Magicman

Bedømt til 5 ud af 5 stjerner

Repair to window frame

Ashley came to repair some screw holes in my window frame.
He did a wonderful job, you can't see where the holes were.
Really nice guy too.

13. juni 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review. We are pleased to hear you were happy with your repair!

Have a lovely day
Magicman

Bedømt til 3 ud af 5 stjerner

Repair to worktop satisfactory

Repair to worktop satisfactory, the company’s communication with one another and me as their client was not very good. Booked for between 8am-noon, workman booked from 11.30am-3pm?? 🙄They take quite a while getting in touch with one another and I still haven’t heard from them after emailing them hoping for at least a formal apology/maybe slight discount in compensation. There were 2 small chips in the worktop and I was charged £180. I believe a fairly high price for hanging around all morning unable to go outside in case he turned up

11. juni 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review. The booking was made for between 8am-12pm, as we have already explained to you, the times shown on our engineers PDA are incorrect and just a system fault which we cannot change. We apologised.

Magicman

Bedømt til 5 ud af 5 stjerner

I Booked in Magicman after we had a…

I Booked in Magicman after we had a plumber screw holes incorrectly in our bathroom. To save re-tiling the wall it’s now been sorted quickly and you wouldn’t even know where the holes were.

6. juni 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review. We are pleased to hear you were happy with your repair!

Have a lovely day
Magicman

Bedømt til 1 ud af 5 stjerner

Paid a significant amount to repair a…

Paid a significant amount to repair a wall! Was given a quote after sending photos of said wall. Guy came, sorted a few bricks, that was it! Wall looks worse than ever! After complaining! They want ANOTHER £450 to finish the job!!!! Still ongoing!!!
Ps. Paid £450 for only ten bricks repaired!!!

3. juni 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review. We received a set of photos which we sent an estimate for 1x days work. When our technician arrived on site he contacted us to inform that there was in fact nearly double the amount of work to do. We contacted your partner on the day and explained the photos sent did not cover the extent of the works and more time would be required which would be chargeable, or we can not start any works and refund for the day, your partner agreed he understood and wanted our technician to continue with what he could for the day.

Your partner then emailed in to say he wanted us to return free of charge to complete the works, even though he was aware it would be chargeable. He stated he knew we spoke to him but he didn't 'grasp what we were saying'. We offered as a good will gesture a 50% reduction in costs, which was rejected and has led to this review.

Sorry we don't complete additional works free of charge.

Thanks
Magicman

Bedømt til 5 ud af 5 stjerner

High standard work

We had the pleasure to use Magicman services to fix a minor damage to our front door. The whole process from booking the job was very straightforward. Christophe did a fantastic work, was very prompt and good communicator. The whole door was color matched and sprayed to the highest standards. I would use the company again if something starts falling apart.

27. maj 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review. We are glad to hear you are happy with your repair and our service.

Have a lovely afternoon.

Magicman

Bedømt til 5 ud af 5 stjerner

Damaged kitchen unit now looks like new!

My damaged kitchen unit thanks to a burglar throwing a brick into it now looks like new again! Thank you so much to Phil from Magicman. On time, professional, polite, friendly, cleaned everything up & did a fantastic job! Would highly recommend.

23. maj 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review. We are pleased to hear you are happy with your repair.

Have a lovely day

Magicman

Bedømt til 1 ud af 5 stjerner

Do not use this company

Do not use this company

I had magicman come out to fix a very small dent on my uPVC door frame . The first technician that came out done a terrible job loads of overspray and didn't even match the colour despite me giving them the colour code.
Second technician came out today done a better job still didn't have the same colour code spray. He has scratched the door frame near the dent when sanding down the other technicians overspray . I have paid £180 and my door frame looks worse and has more damage then before a absolute joke !

19. maj 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon Inderpal,

Thank you for your review.

We attended your property to carry repair some damage to a frame. You signed the works off as acceptable, you then emailed in to complain about the repair and that you were in fact not happy with the repair finish. We responded the following day to say we would send a technician back to re-do. Due to you being away we were not able to re-attend until over a month later. When we attended for the second time, again you signed the works off as acceptable. You then emailed in to say the technician had scratched the frame next to the repair area. We agreed to send a technician back out to polish this scratch away, even though we could not confirm who caused this, since this we have not heard from you and have now received this review.

We have done our best to accommodate and resolve these issues for you, to which we have received no response.

Magicman

Bedømt til 4 ud af 5 stjerner

A severely cracked washbasin looks as new again

Recommended by our plumber about a severely cracked washbasin, they came it and repaired it leaving it as new. Unbelievable!
I took off one star because one has to pay the full amount in advance. A deposit would have been fairer to ask.

12. maj 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review, we are pleased you were happy with your repair. Please note we offer two payment options to accommodate, one before and one upon completion.

Thanks
Magicman

Bedømt til 5 ud af 5 stjerner

We are over the moon that we found…

We are over the moon that we found MagicMan. Having taken 3 chunks out of our kitchen worktop as the result of my husband falling off a ladder whilst decorating, we spoke to our kitchen supplier who in turn gave us a MagicMan business card.
From making the initial contact through to the appointment being made - we were dealt with most efficiently. After only a couple of days we were offered an appt and Niko came to our rescue.
He was so polite and personable and assured me all would be well. And it was. His patience and diligence was amazing. After just over 3 hours he had seamlessly repaired the damaged worktop. We are so glad we found MagicMan and Niko, a credit to his craft

24. april 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review. We are delighted you are happy with your repair!

Have a lovely afternoon.

Magicman

Bedømt til 5 ud af 5 stjerner

What a difference

Just had Spencer here to repair a chip on our aluminium patio doors. Great Tradesman, very tidy and a beautiful job. Would highly recommend.

28. april 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review, We are delighted you are happy with your repair!

Thanks
Magicman

Bedømt til 1 ud af 5 stjerner

Quoted £800+ to fix a burn on a kitchen…

Quoted £800+ to fix a burn on a kitchen door. This is why the uk is ruined. Absolute con artists.

Reference number KS9H8H

I see they requested that I confirm I’m genuine. I am, so nice try in trying to get this review taken down. Also, I do not want you phoning me. I want nothing to do with your scamming company.

24. april 2025
Uopfordret anmeldelse
Magicman Holdings Ltd-logo

Besvarelse fra Magicman Holdings Ltd

Good Afternoon,

Thank you for your review. In order to verify you are a genuine customer, please share your details with us so we can look into this.

Thanks
Magicman

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