Macmillan Cancer Support Anmeldelser 

If I could 0 stars I would cause when I was diagnosed in 2017 I was told by the McMillan nurse she would ring me Friday, never heard from her again what bad serivce they give people who been diagnose with cancer the most scary disease you never want to hear, lucky I’m hear today if it was t for the doctors and staff of the hospital I was attending but McMillan didn’t even want to help, when I called them it just seem they are getting money for no surport

Having read the reviews I have decided to post on here . My daughter is 34 and diagnosed with stage 4 secondary liver cancer. I am appalled with the McMillan nurse she has been assigned to..she is rude .. unsympathetic..never returns her calls or emails ..has made several mistakes with regards to her blood tests ...the list goes on . My daughter is feeling very sick with the chemo and we have no where to turn ...I'm very disappointed and clearly the reviews on here are not changing anything ..why does McMillan employ people that are clearly not suitable for such a sensitive role.

Appalling. I find the TV adverts nauseating, misleading, and manipulative, (and show unprofessional practice). I am a former NHS Terminal Care Nurse and have had experience of working with Macmillan 'Nurses'. My understanding is they do no hands on care- unlike like one would expect from a Nurse. For someone in the community with Cancer, District Nurses are the ones who will give the required all round professional care. I recently was diagnosed with Ca Oesophagus and was assigned a macmillan nurse. I called her once to check the dates of my chemo sessions and was given all the wrong dates! I turned up for a chemo session and was told the macmillan nurse had not got the dates from the NHS Nurses doing the chemo! I had 8 weeks of chemo, then a big operation at The Royal Marsden. At no time during the last 6 months was I contacted by my macmillan 'nurse'. I recently had a meeting with a Consultant about my next and final lot of chemo, and the macmillan nurse was in the meeting. I didn't recognise her. Had I done so I would have asked her to leave. I feel Macmillan massively misrepresent their function in their advertising and fund raising, which, considering the fear and suffering those with cancer and their families endure, is disgraceful.

My dad was diagnosed with cancer In January and called Macmillan for support in march . He received a phone call 4 weeks later , after his initially enquiry , which by this point he was in a hospice . I explained the situation and they said they would call back in a few weeks . Absolute waste of time . They have still not called back , however it is now too late as my dad has passed away. MacMillan are the first place many people think of when a family member is diagnosed with cancer , but unfortunately I would not recommend wasting your time . 0 help & support received from them , just seem interested in donations and running this business that they claim to be a charity .

This has no care or compassion at all just to make money when my wife had cancer we was introduced to this horrible rude woman at darenth valley hospital spoke to me and my wife like crap I said why are being so nasty if you dint want to help don't but don't start being rude and abusive she said do you know how busy I am. So because she's busy she can show a lack of care and professionalism what a awfully woman then we didn't get no help no ad ice or nothing like said don't give this firm any money that's all they interested in

My experience of Macmillan was June 2017 when my wife was diagnosed with a brain tumour . When we went for the meeting with the consultant for the diagnosis a person in scrubs was sitting in. I assumed she was an NHS nurse. Not so, she was Macmillan.
We then had the odd vist every few weeks. They did nothing but sit and talk, about nothing really. If I had known I would have dismissed them and dealt with things myself.
At the end of October my wife became very poorly and distressed and I called the out of hours local doctor who was excellent. She had a rampant urine infection and a serious case of thrush.
The next morning I called the local hospice, they arrived the same day and everything changed. They sent their doctor,nurses and carers and we both could not have been better looked after.
My main point is ,that to my mind ,we wasted five precious months of her life relying on an organisation not fit for purpose because we knew no better.
My advice to anyone who finds themselves in the same tragic position, boot the Macmillan person out of the meeting straightaway and phone your local hospice or Marie Curie. Do not expect anything from Macmillan. Do NOT donate to Macmillan despite their slick advertising campaign. Give the money to your local hospice, they are the experts.
After all this time I am still so angry that Macmillan are still getting away with it.
Note: My local hospice now say in their mission statement that they are nothing to do with Macmillan.
Richard

Had to obviously be held in a queue but the advisors were second to none. Having zeeo information from gp qnd kiterally nobody to turn to they answered every single query I had. I now feel much more informed. I really feel without Macmillan there woyld be nothing hardly in Uk as empathetic as they are. A big thank you.

Very, very bad service. My husband was diagnosed with an aggressive cancer which had metastasised in Sept last year and was put on palliative care. He died in November. In the 8 weeks he seen his MacMillan nurse 3 times. When she visited she was very stern, not at all empathetic, checked his meds and just wanted to go. I was appalled at the lack of care. When he died she didn’t even ring to send condolences or ask how am doing. Disappointed, what a let down for end of life people. I will never donate to such an uncaring organisation.

I am not surprised to come here to find the MacMillan reviews to be bad. I had thought it was just my experience, but it seems I am not alone.

I had a poor experience on my first call to MacMillan and a year later with a separate second topix I tried to get help using their online chat service.

Let’s just say there won’t be a third.

They say they are always there, they’re not - you are left with either a call back days/week later, asked to call back or a chat agent that knows very little of any use.
The advice when you do speak to someone is so generic and whilst I appreciate they can’t be an expert in everything nor can they give you help specific to you, but on the two occasions I have use MacMillan, they just had no knowledge whatsoever referring me instead to my local hospital!

I’d even called my local hospital MacMillan specialist nurse, left a voice message but didn’t receive a call back.

Whats worse is I had met the nurse in question on my original diagnosis and was told she would be there for me throughout the process. I’ve not heard a spot from her. I am left calling different people, even the hospital scheduler was more helpful.

Is MacMillan one of those charities you hear about that is really almost just a front for the directors and shareholders to get paid silly sums of money?

From my point of view Maxmillan appear to only be good at marketing.

My husband was diagnosed with mesothelioma at St Peter’s hospital in Chertsey. The McMillan nurses were not helpful or supportive at all during his illness, on his last admission to hospital when he was told there was nothing else that could be done , the McMillan nurse stood at the feet of his bed while the oncologist delivered the news, she didn’t utter a word and left, not confort nothing at all, shocking. Will never ever give gem any money. In contrast Thames hospice nurses supported my husband and myself at all times, they are truly angels.

I have had an email from mcmillan who looked into my previous poor review and the reasons why. They agreed my review was warranted. They are offering the staff member training and I've had an apology.

Rang today for advice for the same thing and the support worker today was amazing. As we're the first 2.

She gave me amazing support, listened, empathised, let me know if an idea I had would be worth it by talking it through. Had immense patience and a good understanding of the advice I needed.
She empowered me, made me feel I was worth it.
Thank you so much Polly.

I visited the NEC yesterday (24/03/24)
It was a special treat for my partner and I after I’d had chemo and we are on a 6 year Cancer roller coaster battle to stay alive.

But to my disgust and to our shock at the top of the steps was a large green MacMillan stand with a dark haired woman in a sexual stance with one arm raised and the other on her hips and she shouted at us IM HERE !!!!! mainly aimed at my partner …..

I was disgusted and shocked to think a company such as MacMillan would resort to and endorse this behaviour!!!!

I do realise that as a charity you need to source funds.
But I was shocked and disgusted to see Macmillan adopt this behaviour to do so.
Consequently I was very upset and my parter alarmed.
Surely MacMillan would be best sticking to acting in the caring and professional way I’ve always know them to be.

Regards
Karen Phillips

This company would make you more sick than cancer would. Avoid, avoid, totally avoid.

I find the whole advertising campaign very misleading as in 90% of cases they are purely advisory and don’t do much practical nursing and caring for the dying.
Although they seem like lovely people they offered very little in the way of help when my dad was dying of cancer. The community nurses were the ones that delivered the care. These were not MacMillan

The advert for them says it all! They just hand out tissues and are always trying to hug you and invade your space. I lost my husband last year to cancer and when I called them for assistance the just gave out numbers to ring. Unfortunately a month after He passed I was diagnosed with cancer and after lots of time wasting and loads of filler appointments. When I finally saw an oncologist in the December (6 months after diagnosis) I noted that there was a Macmillan Nurse and I asked for her to be removed as I had too many bad experiences with them prior to that time. Everytime I see expensive adverts for the charity It makes me mad as they are totally pointless. My daughter called them to find about counselling which is something they seem to go on about but was just given a phone number and told that there was at least a 6 month waiting list. More money should be put into local hospices which actually act and make you feel important. My local hospice sent nurses when I needed them, organised prescriptions and rang me fortnightly to check if I needed anything. The fact that charitable people give them money makes me angry beyond belief and I seriously think they need to be investigated.

Cruel. I have already left negative feedback about this mob. I want nothing from them and they just cold call a harass me. Macmillan please go away I don't want your help and I don't want you harassing me
Macmillan have made contact on here it's thier usual lip service. I won't be calling them again. I want nothing from this horrible cruel organisation. Be careful with them.

Now been couple of weeks since i wrote this and emailed them as well and absolutely no responce from them
So disappointing

Initially very good treatment at Huntley Street uclh but after being moved from there to Westmoreland street at covid lock down the service went down hill and support from macmillan no help at all and no listening to concern and problems with macmillan nurse so disappointed

Genuinely some of the most unsupportive and uncaring ‘nurses’ I’ve even seen.
Utterly shocking how unsupportive macmillan is, given the PR and coffee mornings etc. I’m honestly dumbfounded at the letter I’ve received a couple of weeks ago about my care. Absolutely disgraceful service. Never in a million years thought I’d have to say this about MacMillan.

Update: their phone lines are just as bad. Decided to be more positive and give them another go and I was put on hold about 8 times this weekend just asking for the most basic support. They really need a massive reset, it’s sadly a mess

Very poor support for my Mum who died of cancer a week ago. When she was first diagnosed with cancer 4 months ago, the support was there - Mum had a couple of appointments with Macmillan, whilst receiving two rounds of chemo. Then after that, Mum entered palliative care in hospital. Mum was visited by a Macmillan nurse only 3 times - in 6 weeks. The visits were extremely brief - sad to say rather pointless.
My Mum had not been told by any nurse/doctor/consultant that she was no longer doing well on treatment and was now dying - woeful practice, NHS! So I asked a Macmillan nurse if they would speak with Mum & explain she was no longer receiving treatment for cancer, her condition was terminal and she had entered end-of-life care. I was appalled at how the Macmillan nurse handled the talk with Mum - a professionally trained cancer nurse and yet she couldn’t explain clearly to my Mum. I had to have the talk with my Mum myself. At no time did Macmillan nurses ask me or other family members, if we needed any support. So all-in-all, sadly a very poor experience. Not a charity I feel confident to support in the future.

If I could leave no stars I would. They try come in at end end and then want a hand out. I lost both parents exactly a month apart for cancer or related issues in 2022. No contact after. St lukes was fantastic for my mum. Macmillan are a money grabbing organisation.