eBay.co.uk Anmeldelser 

I recently bought a £450 iphone through Ebay. It was faulty from the outset but it took me about 3 weeks to rule out the SIM card and the service provider. Eventually I raised the fault with Ebay and the seller. After giving me the run around I asked for a refund. I had unwittingly passed a 30-day mark where they both refused to take any action, closed the case, and wouldn't allow me to send a bad review. To complain to Ebay you have to write to them in Ireland - what a joke for a web-based company. I am currently paying to take the seller to court, been without a working phone for 2.5 months. Went to Apple store who gave me a report that the phone was found to be damaged and irreparable by them 18 months ago. Ebay are allowing their dodgy sellers to de-fraud the public. Disgraceful. I will never use Ebay again.

Around 1/3 of eBay sellers in my experience are misrepresenting goods ie different items, their location (typically China as UK), don't deliver, or refuse to accept Paypal because it protects the buyer.

Ebay buyers also exploit loopholes to return goods.

Ebay causes the problem by refusing to help enforce contracts.

I've been a happy ebay buyer and seller for many years now but what has just happened has changed my opinion. I held an ebay auction for a le creuset casserole. I had 1 bid for £101 and towards the end another bid for £102. The second bidder won but then sent a message saying she had found another and so wasn't going to pay. I gave the first bidder a second chance offer but this was declined so I lost £102. I opened an unpaid item claim and was told by ebay that when the case was closed I could leave feedback. After 4 days the buyer still refused to pay and when I closed the case well within the time limit I received a message stating that I couldn't leave feedback because either I'd already given feedback or left it too late, neither of which were true. I contacted customer services who replied that it was ebay policy that sellers could not give negative reviews of buyers, only positive ones. In my opinion ebay's feedback policy is deliberately creating a false impression to those who read it. Are they aware that only positive feedback can be left? Ebay should allow sellers to leave negative feedback for buyers who don't pay after winning an auction. Ebay's policy of only allowing positive buyer feedback is misleading and dishonest.

Absolutely shocking business. After 388 sales and purchases over 15 years (private user) and 100 percent positive feedback I have had enough with eBay. Their policies only protect the buyer. I have lost a £450 thermomix that went missing in being returned to me and never got a penny, I had an internet hub returned to me saying it didn’t work and asked for proof from the buyer and he wouldn’t send me it, i lost the case as eBay guarantee returns eBay wouldn’t look at the case, I had to pay all fees and return postage and when I got it back it worked fine and lastly I sold a brand new google nest mini device only wrapped in A4 paper and delivered by Hermes, pictures all provided by Hermes show a solid package. The buyer said I sent them a pink t-shirt completely ripping me off in a clear fraud case and eBay said that I have refund them as the buyer is always right and said it wasn’t as described. I have to pay for a pink t shirt to be returned that I have never seen in my life. The t shirt was in the A4 paper supposedly on a few hundred mile journey and stayed in a solid square package. Requested to shut my account, no point ever selling a July thing on eBay as it is one sided and you lose all
Your money, the item, plus all the costs on top l. Disgusting, unethical business who I will never use again and my family too. Don’t ever use eBay better to try Facebook marketplace and keep it local.

Do not get attached to your account.... eBay will take it away on a whim and will not give you a chance to get it back.

15+ year seller, I've recently been selling books. After over a year my account got suspended. No reason why, no appeal process, nothing.

I spent hours trying to get hold of someone to talk to; chat people just pasted standard wording concerning suspensions and immediately leave the chat. Noone would call back when requested via the contact form.

I finally called Customer services in US. Also, wasn't interested in talking to me. Promised that a manager would call back twice - no contact.

And just like that... eBay decided that selling books isn't allowed (for me anyway), suspended my account and are not willing to review their decision.

I tried to open a new account but it was immediately locked - apparently, I cannot ever use eBay again....

This is a joke. Blanket suspensions without the right to appeal should not be permitted.

Terrible - having not sold on this for a few years and deciding to sell one item, I must have spent about 5 hours trying to wade through all the complicated scenarios they present, fees they might or might not charge, automatic relisting with possible fees unless you proceed to sell at a lower price, complicated postage options.
Not for private individuals selling the odd item anymore. For professional or semi professional sellers only now. I won't be trying to sell through them again.

Terrible company, the customer service is horrendous and they are very restrictive of a sellers account. My account has been restricted 3 times in two weeks for absolutely no reason. Each time this happens it takes 2-3 days to unrestrict. I cant stress enough for those thinking of selling on eBay please think again it’s not worth the time and hassle spent dealing with this unprofessional and shambles of a company. They have even tried charging me commission for items which were exempt due to a promotional 3 months period and well within the T&C’s and eBay tried saying they were ineligible even though clearly they were eligible. Fraud comes to mind, as soon as you start selling a lot they put the brakes on you. There is certainly something going on in this company when your told the back office which apparently no one at eBay has a contact number for and can’t contact themselves (Hilarious) is responsible for restricting accounts and invoice charges hmm. Probably better off going to Amazon the fees are slightly more but the service is much more professional and at least they don’t try and fraud you by saying there promotional fees period doesn’t cover eligible items ha.

I am fed up with buying items which say british seller .To find after ordering it's coming from china .Think ebay is allowing buyers to be mis- informed .Will be my last place to buy from in future , and only if really desperate .

Ebay is the only company I know that charges sellers 10% of postage costs. Surely this is not legal.
Ebay is a buyer/seller platform auction or set sale. Not a postal service so what justification do they have charging for a service they do not provide.
If I were wealthy enough I would take up a legal challenge over this but I couldn't afford the lawyers needed to fight it.
The only other option would be public protest. If everyone objected to this practice it could have some effect
I'm sure I'm not alone to be feeling so strongly about this blatent rip off

i have been waiting a week now for ebay to release my funds. utter rubbish. Complaint will be written and i will not be letting this go lightly.

Third class management cannot handle dodge buyers on top to get positive feedback by buyers it return money without acknowledgement of seller in this way i lost item and money too. Meanwhile few sellers are play double standard game as well but all this is happening because ebay is double charging them once with paypal and once via ebay invoice on name of service charges on top they want seller to reduce price otherwise their algorithm doesn't recommend ur product. I don't know who they are playing their devil strategy in uk

I ordered a 36 inch tower fan. When it arrived it turned ok, the motor could clearly be heard but no air came out. I tried to contact the seller but got no response so tried to return it via ebays return and refund service. Well, the only return I could arrange via then was by Royal Mail. Ok, so it was free but I am disabled and cannot get to the post office (besides not having a car for such a large packet). I cancelled the return and my nice neighbour had a look at the fan. The air intake was blocked solid by a lump of plastic covered in glue! I left neutral, not negative since it was now working, seller feedback so imagine my surprise when I see this feedback had been removed at the sellers request! So not only has my honest review been removed for no good reason but it makes the seller out to be reactive to his buyers when he obviously is not. I have added him to my little black book of fraudulent sellers!

Ebay continue to allow buyers to make fraudulent claims against sellers
QR codes for online postage are supposed to help prevent Fraud, the customer support team not in UK are very quick to find in the buyers favour and if you appeal via telephone this is the least helpful as all they do is talk at what you should be offering
only wanted to get rid of old stock def not even worth the headache
Ebay has def lost its edge and appeal for me

I Have Been Buying From eBay For 10 Years.
They Have Changed How Long Sellers Have To Reply To You Re Returns Item, But Taking That Into account It Is Still Taking 7-10 Working Days Which Is Too Long.
When You Buy Item The Money Is Taken Out Of Your Account That Day. This Is Also Part PayPal Problem

eBay won’t let me create an account and won’t tell me why

Bought item from 'One of eBay's most reputable sellers' who 'Consistently delivers outstanding customer service'. Item took four months to arrive and was inaccurately described. Seller not keen to refund and took many messages for him to invite me to send the item back to China which of course is a nightmare. Looked at feedback page for the seller which had 68 negative comments this year. All with similar issues. But a lot of sales for Ebay.

Had hardly any problems, always shop on this site. If there is any problems, which, I must admit is extremely rare. Ebay sorts it . Thank you

I bought a pair of boots from a company on E-bay they are pull on over the knee boots. Unfortunately I couldnt even get the boots on as they were too tight. i requested a return which was granted but the return was to China,the cost of sending them back was more or less what i payed for the boots.I phoned E-bay support only to be told there was nothing they could do.i have been buying from E-bay for over 15years but now i will think again before i buy from them.Disappointed.

Wow eBays service is absolutely disgraceful. I have been a trusted seller for many years using ebays services. I recently sold an item to a buyer who claimed they never recieved it however I have proof of sending this item and this buyer has no evidence that they did not receive it yet they decided to believe the buyer with no evidence!!! They took £100 from me without my authorisation. Never am I ever using eBay ever again. I hope everyone wakes up and realises how awful eBay is and there company falls through.

Took my money for listing an item and then didn't let me change the description whit an excuse that I sell too much - I haven't sold anything... what a pathetic company...