Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
2,5
5 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bought a set of ladders had for less than a year and they ended so squeaky . Noise omg .
Lyte said it's ok it's normal . I have done a video of the noise it's awfull.
Would never buy late ladders again obviously just made cheap . And customer services are a joke .
One star – misrepresentation and consumer law breaches (Lyte Ladders and Towers Ltd)
Lyte Ladders and Towers Limited misrepresented delivery status and failed to fulfil a consumer contract.
A “new” ladder (£99.30) was marked as shipped and later claimed to have been “refused”, despite no courier attending my address and no refusal by me. The seller then asked whether I wanted a credit, while no goods had been delivered and no refund had been processed.
This conduct breaches the Consumer Rights Act 2015 (failure to deliver goods as contracted) and the Consumer Protection from Unfair Trading Regulations 2008 (misleading actions and false delivery claims). Delivery records were contradictory and no proof of attendance or delivery was provided.
Funds were retained while responsibility was repeatedly shifted to the customer. This is not a simple courier delay but systemic misreporting of order status. Customers should proceed with caution and keep full records.
Additional context:
Before this B&Q Marketplace order, a delivery connected to same seller network and courier) arrived with the wrong ladder, which was clearly used and damaged despite being sold as new. I lawfully refused that delivery. The refund was delayed and only resolved after escalation. This earlier failure appears to be directly linked to the later confusion, with refusals and delivery statuses being wrongly attributed instead of properly correcting stock and fulfilment.
Ordered step ladder through Screwfix, ladders turned up damaged. Organised replacement with company was told that new set would arrive and damaged would be collected. Waited in all morning for someone to turn up they arrived with no replacement and wanted to take damaged set with no paperwork or proof of collection no new set of ladders
Customer services very rude and basically calling us liars now got to have another day off to take delivery
I bought a Lyte Ladders double extension ladder via Ladders Direct UK. My ladder was dispatched to me directly by Lyte Ladders, without any packaging, using DX. Despite the immaculate condition of the ladders shown on Ladders Direct's website, the ladder delivered was in bad condition. It had numerous scratches and abrasions, and a dented rung for good luck - all too much to be caused by DX. After contacting Ladders Direct (with photos) I received a replacement without fuss (the first ladder being collected at the same time). The second ladder was a little better than the first, but nothing like the ladders shown on the website. I decided to accept that ladder. It seems to be sturdy and feels secure when in use.
Great price, amazing service. Ladder one of the best I've used.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
