DON’T BUY FROM THIS COMPANY! Ordered two tops which were advertised in the photos as cotton linen. When they arrived (from China) they were an awful quality fabric which was cheap polyester! Absolute... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dream Dresses. My two dresses from @Lyralondon arrived today. For free post they arrived quickly. At each step from ordering to delivery Lyra’s communication was first class I was updated every ste... Se mere
Virksomheden har svaret
AWEFUL! Do not order from here. There is nothing 'London' about this place - operates from China including shipping. Like so many others, I wish I had read the reviews before ordering. Waited 2 wee... Se mere
What an absolute joke, possibly the most awful tops I have ever seen, let alone spent/ wasted my money on. The material is actually horrid to touch. No label indicating fabric content or washing in... Se mere
1,8
Under middel
29 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 8 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Dream Dresses
Dream Dresses.
My two dresses from @Lyralondon arrived today. For free post they arrived quickly. At each step from ordering to delivery Lyra’s communication was first class I was updated every step of the way.
My dresses are so beautiful. They are well made the fit is good which doesn’t often happen when you are 5’10”. The material is so soft and the colours are lovely. Excellent service.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Lyra London
Dear Carol,
Thank you so much for this lovely review — "Dream Dresses" might be our favourite title yet!
We're so pleased both dresses arrived quickly and that the fit is just right — we know how hard that can be to find at 5'10", so hearing this means a great deal. It's exactly why we put so much care into our cuts and fabrics.
Thank you as well for your kind words about our communication — keeping you updated every step of the way is simply how we believe shopping should feel.
We'd love to welcome you back soon, Carol — enjoy your beautiful dresses!
Warm regards,
The Lyra London Team
Very disappointing
Multicolour long shirt -so disappointing I put it in the bin!! Not good enough to pass on to a charity shop.
Ugly bright colours, quite unlike online advert. Nasty cheap synthetic material. Very poorly made with uneven seams, not properly finished.
A lesson to me (and other people) not to be seduced by low prices and attractive photos in online advertising.
3. juli 2026
Uopfordret anmeldelse
NOT UK based
NOT UK based, takes ages to arrive. On arrival the item did not have the same fit as advertised, seam in wrong place. Customer service was quick but with a heavy push to keep item. Returns policy is shorter than UK companies, then they warn you if it's delayed in post there will be no refund. Emails suggest give item to a friend or daughter then offers 10 percent off to save you the £6.99 return cost to an international address, which they didn't provide after 2 requests. Felt they were counting the days with emails, delaying the return so no intention of refund. DO NOT ORDER FROM THIS OVERSEAS COMPANY!
15. juni 2026
Uopfordret anmeldelse
Read the small print in their T&Cs
Despite my previous complaint where Lyra London claims we came to a mutual agreement, which we did NOT (it was the only viable option to have a partial refund) AND I am not allowed to reply on Trustpilot further! I continue to get emails and Facebook claims of "30-day money back guarantee" which is effectively FALSE! If you wish to return something it has to be returned to their "INTERNATIONAL WAREHOUSE IN ASIA" at YOUR cost! Which often outweighs the amount of refund, depending what you buy. Be warned, not a company to buy from and trading standards should get involved. Its in their small print yes but they will often only offer a partial refund in "GOOD FAITH" - huh!, read the small print before you believe they are in London and think you are safe because of the 30 day money back guarantee!
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra Lyra London
Thank you for your feedback. We are sorry you are still feeling this way following your previous case.
For the benefit of anyone reading, we would like to gently clarify a few points.
Our shipping and return terms are openly published on our website and are accessible to every customer before any purchase is placed — they are not hidden in small print.
Our 30-Day Money Back Guarantee is honoured in line with our published policy. A full refund is available on the return of items, and we also offer partial refund and replacement alternatives as a goodwill option for customers who would prefer not to arrange a return shipment. In your case, a partial refund was discussed and agreed at the time, and we are genuinely sorry that the resolution did not feel satisfactory in hindsight.
We take every customer experience seriously and engage with each case individually. If there is anything further you would like us to look at, our customer service team is reachable at hello@lyra-london.uk and we would be very happy to take another look with you.
Kind regards,
Lyra London
Customer service excellent.
Customer service excellent.
I had a problem with the delivery of a parcel ordered from Lyra, London.
Carrier had informed me that the parcel had been delivered but I couldn't find it.
I Informed Lyra who very quickly replied, and proceeded to find out what had happened.
Very impressed as they responded to my e mails quickly and sensitively. Their personal response has to be admired.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Lyra London
Dear Sue,
Thank you so much for your wonderful 5-star review!
We completely understand how stressful it can be when a parcel goes missing, especially after being marked as delivered. We are absolutely thrilled to hear that our customer care team was able to step in quickly, investigate the issue, and provide the support you needed. Providing a sensitive and personal service is incredibly important to us here at Lyra London.
Your kind words truly mean the world to our team. Thank you for your patience throughout the process and for choosing to shop with us. We hope to welcome you back again very soon!
Warm regards,
The Lyra London Team
AVOIDD THIS COMPANY!!!
Not a London company as name suggests.
Very slow delivery time.
Extremely poor quality items, nothing like the photos on instagram.
Impossible to return anything as have to send items to China.’
DO NOT BUY FROM THIS COMPANY!!!
22. maj 2026
Uopfordret anmeldelse
Not a London/ UK company
Not a London/ UK company, as name suggests.
It took 15 days to receive my order and the quality is very poor. Nothing like the photos.
Returns are to China !!!
So annoyed with myself for not checking this company advertised on Facebook.
4. maj 2026
It’s a scam
Poor quality material. Looks different than the one advertised.
1. maj 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.