Lyphe Medical Cannabis Clinic & Dispensary Anmeldelser 1.568

Have been with this clinic for over 3 years and out of all that time I have had probably 6 times iv not had to go on live chat each month to find out where my medication is today I was told they have been very busy this week n my medication should be dispatched in the next day or so when it should’ve been dispatched yesterday I cnt believe that I pay over £345 each month and you cnt get it dispatched in the time you state and the reason you give is that your busy WHY DO YOU KEEP EXCEPTING NEW PATIENTS when you CNt look after the ones you already have I dnt get it this has been going on for years I wish I could come on here and give LYPHE a raving review , this medication isn’t for recreational use but for extreme pain relief my pain doesn’t stop just Because you cnt get my medication sent on time , had I of known I would’ve got it off the black market this month but I paid and have no extra money for more medication so thanks for the next couple of days of unbearable pain , I’m going to look into changing clinic as there are many now

Perfect customer service from Jazmin today. I found her to be efficient, knowledgeable, and personable; and a true credit to your team.

Finally found good medicine good service for my multiple sclerosis definitely helps all aspects of ms. I only have to watch out for Nancy Regan fans gives me over half my life back.

Been with lyphe a number of years.
Wanted to say a thank you to the team!
As with most things in life there’s the odd glitch from time to time, the team are always very friendly and helpful resolving any issues.
Big thumbs up from me 😃🪩
Thank you !

Great customer service after having issues with the link provided, the agent was very happy to assist!

Jazmin was friendly and helpful, polite and answered my queries pretty quickly.

Very patient and helpful staff. Great online service for any queries, open until 8pm. All requests are dealt with quickly.
Even had staff call me to provide alternatives for out of stock items.
Best dispensery around.

Quick response & appointment sorted within minutes.

Jazmin was helpful and explained how I could save money. Thanks!

I always get great service when I need to contact the clinic regarding queries about my prescriptions. Kimberly and her colleagues are always happy to help.

Great service!

Very kind and helpful. Much appreciated

Super easy and answered my questions promptly .
Good work !

Not much variety keep Askin for summary of care when nothing has changed other company’s offer more variety and amount and choices. Thinking of joining else wer.

Lyphe have always been incredibly responsive. I have been with them for well over a year, maybe nearly 2 and their service has always been exceptional. Even on the rare occasions there is an issue, the responsiveness and resolution is second to none.

Very happy with the service, good quality products always delivered promptly.

Can highly recommend

Kim and the rest of the lyphe team go above a beyond to help in any way they can as ive experienced several occasions, I can't believe when I read people has been ignorant to these guys/girls (remember people if not for the guys on the phone you'd have no script fulfilled &would have a hard tine getting better service
Elsewhere) kind and a very caring team

Total waste of time and money. They charged me for my obtaining my SCR but I had to sort it myself. Back when they were called The Medical Cannabis Clinic things worked fine, but now it’s gone downhill fast. The doctor had no clue about the full range of products—only pushed the ones he wanted to sell. Took from April to September just to get one appointment. Honestly the worst company I’ve dealt with. Don’t waste your time like I did. Notting but stalling and lies. Edit fasted relpy I have gotten from lyphe is from this poor review its to late now. I hope everyone follows suits and they leave like I have!

I’ve been a patient with Lyphe Clinic for over a year, and while things started positively, my experience has gone steadily downhill.

At the beginning, my first doctor was empathetic and supportive, guiding me through the initial process and my first couple of repeat prescriptions. But then Lyphe went through internal changes — they bought a pharmacy, rebranded under their name, and my problems began. My patient number was changed, doctors were constantly rotating, and the availability of certain strains/medications became very inconsistent. More than once I was forced to accept something that didn’t really work for me, simply because the right option wasn’t in stock.

Earlier this year, while running my own startup and managing chronic pain, I was simply in such a spiral of things that I couldn’t even think about booking an appointment. When I finally did this month, I was told over the phone that I was within the 6-month window, so I booked in and waited over a week. Then, just 20 minutes before my consultation, the doctor messaged me to say I was actually over 6 months and would have to redo the entire initial assessment again from scratch.

On top of this, I was asked to pay an extra £20 for them to access my NHS records — even though I had already been paying £17.99 a month for 8 months without using their services. That’s nearly £150 wasted, just to be told “sorry,” with no compensation, no goodwill gesture, and no attempt at a fair resolution.

When I finally called to close my account, the person I spoke with came across as dismissive, and I was discharged without any acknowledgement of the money I had lost or the lack of continuity of care I’d received.

Overall, it felt less like I was being treated as a patient and more like I was being treated as a cash cow. For anyone considering joining, please be aware: communication is poor, consistency is lacking, and patient care did not seem to be their priority in my experience

My enquiry was dealt with quickly and efficiently, leaving me happy and content.