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I am not happy with the customer service. Last year I book a trip to Bath for 14.02.2024, At that time was a promo code free wine case if we purchase ticket above £500,which we did. We wanted to buy in 2 payment, we been told that we can pay 25% that time and when we pay the rest we can use the code. When I pay the second part, they told the code is not any longer available. However I got 2 emails, 1 saying that I can use the code when I pay the rest of the money and the second email state that is no longer available the code but they will add manually in the system. Come back from my trip I call again the customer service to be told that is no note that I should get my free wine case but again I was promissed to wait till middle of March as they add me again manually in the system and I will receive the wines. As someone forget to add those informations. Again it seem that I been lied, it is ridicoulos how no one can take responsibility. I actually have prove in my emails. I am happy to share them.

What a really fabulous day it was on the 28th February when I, with my two daughters in law, celebrated my 80th Birthday with your company.
Everything and everyone associated with the British Pullman Luxury Train trip to Bath must be very highly appraised for making the day so perfect.
From the moment we arrived at your reception area in Victoria Station we, along with all the other passengers on that journey, were enclosed in an opulent bubble of wonder and anticipation and were not disappointed. We rode in the Minerva carriage where Arthur, Tom and their wonderful team who strove at every opportunity to make our experience one never to be forgotten. Their kindness, humour and patience cannot be faulted in any way. The food was delicious and cooked to perfection; and I congratulate the Chef and his staff for the way they had produced such delicacies in the kitchen facilities they work in. The girls and I agree that we just didn’t want it to stop and we will remember the celebration of my 80th Birthday forever.

Absolutely amazing! Every single element of the journey was exceptional - the food, the service, the design, the entertainment…..everything!

I arranged this tip for my wife’s 70th birthday.

It was an amazing experience with good food and plenty of wine and the staff both at reception and on the train wee extremely attentive.

The cast playing the murder suspects were magnificent and everyone appeared to have a good time.

Highly recommended.

My interaction with every staff member at Luxury Train Ticket was exceptional, Carol, Lucy and Ralph went over and beyond with every interaction that I had with them, be it on the telephone or via email. Certainly assets to the company. I would definitely recommend LTT and they helped to make my Mother’s 70th birthday a magical one that she will never forget!

My Mother had the most amazing day and created memories she will never forget. From the moment of arriving at the Belmont Reception my parents were greeted by the Head Stewart. I think his name was Wayne. He greeted my parents with a warm smile and was so informative about the plans for the trip. A true professional. He offered them mulled wine and mince pies. My Mother said that carriage stewards Josie and Rebecca, went over and beyond, true professionals. They sang happy birthday and took the time chatting with my Mother. They offered each guest a very personalised professional service ensuring all their guests had a magical unforgettable experience. They are Assets to the company and the CEO Roland Vos needs to be informed.

I can not thank you enough for making my Mother’s experience so amazing.
Thank you

Our Christmas markets to Edinburgh experience made our Christmas!
What an amazing experience from start to finish.
Booking was easy and all on-line. We did make an amendment after the initial booking to add extra people to our group.This was sorted over the telephone and the member of the team could not have been more helpful, especially as we wanted to sit close to each other and there were two dietary requirements to cater for. Nothing was too much trouble. Excellent customer care!
As stated in emails and on their website, tickets and information were sent by post a few days before.
And so to the actual day.
We were greeted by a wonderful gentleman at our designated train station; with red carpet and a Piper, the experience was magical. I had read some negative reviews of our designated carriage, but we found none. We felt like we’d walked into a Christmas Agatha Christie novel. Beautiful decor & furnishings, Christmas decorations and of course our exclusive table for the whole journey.
The journey, to and from Edinburgh, was amazing. All dietary requirements were catered for, delicious food & beverages and prompt service with really helpful staff.
The onboard entertainment of magician and music duo was an added bonus. Bravo!
I can honestly say that it was one of the most fantastic days out we have had.
Due to most landmarks being close to the train station, we had plenty of time to visit the Christmas markets, National gallery and lots of Christmas shopping around the Castle area in this beautiful city and return to the station in plenty of time for our journey back, which included a gift along with our canapés, champagne and evening meal with wine.
Would we book with Luxury trains again? Absolutely-no question. Five stars all the way! We have already been looking where to travel next.

We had a wonderful experience on your train for my husband’s birthday. From arriving on platform 2, to a red carpet and singer singing into our private waiting room, mulled wine and mince pies. We were escorted to our train with very smart uniformed staff. What a wow factor when we were escorted to our private two table carriage. The staff were wonderful, food amazing and plenty of very fine drink. The journey to Canterbury was pleasant with a Carol Service in the Cathedral, then either free time in town or talks. The evening meal on the way hope was very very good with plenty of good wine and bubbles. The whole experience made you feel very special. Thank you for a wonderful experience.

A fantastic experience from start to finish.
The team of staff went above and beyond.
A real treat for any special occasion

The service booking the tickets is fantastic and the staff brilliant.
I have done this trip several times and feel it is a good start to Christmas. But this time I felt disappointed and did not enjoy it much I feel it needs a revamp for entertainment. There seems to be a lot of cut backs since covid no diaries are given as gifts. Also no choice to purchase souvenirs. Do feel the service is not as good on the train as it used to be.

What a fabulous experience, from the moment of booking to the atmosphere on arrival at Platform 2. All the staff were extremely friendly and helpful, nothing was a problem. The on board service was second to none, Michael and Hector were excellent at hosting us. The food was superb and the list of wines from the regions we travelled through was interested. Overall a First Class service and would fully recommend anyone to make a special treat into a luxury one by travelling on the Pullman. Merry Christmas.

The experience was made very special by the attention to detail and the service provided both on the way to Bath and on the way back.

It was a well organised, magical experience. Staff were very attentive and it was excellent service throughout. Food was beautiful.
Absolutely loved it and would definitely recommend it.

Fantastic trip, four of us booked this journey as a Christmas present to ourselves. The food and the staff were incredible. The food was beautifully presented and extremely enjoyable. The staff were beyond helpful and couldn’t do enough for us. The only downside was that the toilets could do with updating as I think something like a chipped toilet seat could have easily been replaced and a few other bits needed sprucing up. Apart from that I would definitely do it again.

From the beginning to the end of the trip it was a great experience. We really enjoyed the day. The food was excellent, the staff very friendly and courteous. You feel like you've been transported straight back in time.

This was a first time, and a treat for 3 friends from me.
It was simply awesome, both they and I found the whole experience fantastic. Staff, Food, ambience
a real trip of a lifetime, (We have all done many things together, this was one of the best).
It didn't spoil it for us, but shame, the rep did not arrive, also the cards, i should have given to my guests.
I now see the added Bonus, which i didn't know
anything about that i now have a money off offer.. amazing. A great big thank you !!

Really good communication from the team leading up to the trip
This gave me lots of reassurance.
I felt able to ask lots of questions about making my husbands experience really good
We only had one hiccup on the train, as I had requested a gift card saying happy birthday to my husband on the table but this was not provided. Hence four instead of five stars. But a lovely day with lovely food and would definetly book again

I have used this company several times and each experience has been thoughtfully handled, with staff who know what they're doing and who are always friendly & helpful. Nothing has been too much trouble and even if I've panicked about something, like the rail strikes, they have remained cool, calm & collected. It doesn't matter who you communicate with, they all present a united front of care and commitment. Thank you for making my rail trips, aboard this iconic train, so memorable!

British Pullman (Belmond Train) from London Victoria - Festive Afternoon Tea

We had the most amazing time. We were bought tickets as a special Christmas present from mum and dad. We sat in the carriage named Ione and had everything we could wish for. The service was fantastic - thank you. The food was delicious and the carriage was decorated beautifully. The Christmas cracker we received was a lovely touch. The lady who helped to make the booking, Lucy, was wonderful. Also we needed to request a vegetarian option for one of us and the British Pullman customer service team were very accommodating. Would definitely recommend this experience. Thank you.

These guys were absolutely brilliant. Our trip was prefect, all I hoped it would be and more. The luxury train tickets guys, Lucy in particular, went out of their way to help me decide upon and arrange the trip; they were endlessly patient with my prevarications. I would very happily go back to them and would wholeheartedly recommend them.

The British pullman from Victoria.
This was a retirement present for my husband,and it didn't disappoint.
Easy to park, lovely reception, mulled wine and mince pies really set the scene along with the decor and the wonderful singers.
All staff were friendly and professional. And dressed in accordance with the era.
The magician on board was excellent, and a lovely surprise with singers on board.
The food, oh the food, beautifully presented, and very tasty, and good variety, tea and coffee a plenty, alcoholic and non alcoholic drinks available ,everything was magical. We were all invited to walk around and see the rest of the train carriages, which we did, and were very impressed with everything, the carriages have been maintained beautifully, the panelling and history were enchanting.
All in all a wonderful trip for a special occasion, over to soon.