Luxurier Anmeldelser 

144
•
TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

I reached a point where I just wanted to cancel it all. There was no cancelation button. Thankfully there was a chat system available and I sorted all out. Eagerly waiting for the order. Looks fine pr... Se mere

Bedømt til 5 ud af 5 stjerner

I had planned to purchase the bedding for my daughter as a gift, but found out someone had already done so. I decided to cancel the order so I could buy something else for her and reached out to Luxur... Se mere

Bedømt til 5 ud af 5 stjerner

Whereas the bedding is nice quality and trully beautiful colours, the customer service is lacking a bit. I have received the wrong size of pillow cases, I contacted them, they apologised saying they w... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Not as pictured. The design is underwhelming but ok and the color is lighter. The material isn’t great. It’s good but definitely not great. I wish that I could sell the duvet set to one of their 30... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Sengetøjsbutik

Skrevet af virksomheden

Luxurier is your online destination for luxury bedding. IMPORTANT: We do not regularly invite our customers to leave reviews on Trustpilot. Customers are invited instead to leave their verified reviews at https://luxurier.co/pages/reviews


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

144 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(144)

31 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Highly disappointed

Highly disappointed. The advertisements show high gloss navy blue and gold luxurious bedding. Instead, the fabric is a regular blue and dull in color. It is NOT worth $300. Shipping for return is over $600 to China and they will also charge massive amount at customs! I wrote "hundred of dollars" in my email. It should have said "hundreds". I went to the DHL website and requested a quote and it said $628.69 PLUS custom fees in China.

10. juli 2025
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

This review is completely misleading and has been formally reported
This is a deliberate attempt to damage our reputation and pressure us into an unjustified refund while keeping the goods.

We will escalate the matter and pursue legal action for defamation and reputational harm under applicable U.S. laws, including Section 230 of the Communications Decency Act and relevant state defamation statutes.

Luxurier takes its brand integrity seriously, and we will not tolerate false accusations intended to mislead potential customers.

Bedømt til 5 ud af 5 stjerner

Excellent Quality, Affordable Price

Bought the Kate bedding set and was so happy with it that I bought the Maribel set which is also fabulous. Quality is A+ and customer service is excellent. This is also the only company I’ve found that makes extra-extra-large duvet covers (size is “emperor”). Will be purchasing more and recommending to friends.

12. juni 2025
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

DISSATISFIED

I ordered my bedding set as it looked amazing on the photographs but when I received it it looked nothing like the photograph, very very disappointed.the colours are totally different although the pattern is the same. It was very expensive and certainly not worth the money. I also ordered 2 extra pillows cases thinking I would get the ones in the photograph but alas no I got 4 identical ones! I emailed them but got zero response won't be ordering anything from them again. The only good thing is the quality that is very good. Don't waste your money go to DUNELM!!

9. maj 2025
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Julie,
Thanks for your feedback.
We believe you have received the exact product shown online.
The pillowcases are made with the same fabric as the duvet cover—it is clearly mentioned in the description that ALL the pillowcases are the same. Did you have a chance to double-check?
Furthermore we replied to all your emails. Have you checked spam?
PS: Citing another business can be considered defamatory.
Regards

Bedømt til 3 ud af 5 stjerner

Although the quality of the material is…

Although the quality of the material is good the pattern size is very disappointing and misleading
You can hardly see it in the bottom left hand corner
I have turned the bedding up the other way and it's not much better
So have paid for a very expensive grey quilt cover
Ted baker 100% better

17. april 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

They do not honor their return policy – 3 months and still no refund

I purchased an item that was not what I expected. I contacted the company in January to initiate a return, and they promptly provided return instructions. I followed their directions and returned the item on time. The package had to be shipped to China, which cost me over $100 out of pocket.

I sent them the return confirmation as requested, but I never received the refund they promised. It has now been over three months, and despite multiple attempts to contact them, I have received no response. I’m now out nearly $400, with no refund and no way to reach them.

21. januar 2025
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Danny
We cannot find any order under your name
Please email hello@luxurier.co with tracking number and we will urgently check for you!
Thank you

Bedømt til 5 ud af 5 stjerner

Beautiful bedding

Beautiful bedding, feels so soft. Highly recommend as a returning customer.
And I like the mini free towel everytime, nice touch.

8. april 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Stunning colors

Stunning colors, very vivid. Egyptian cotton is something else, and it's good I can pay in instalments. I recommend this for anyone who does not want to compromise on quality.

16. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This is my first order

This is my first order and I was not disappointed with by bedding. It fits my king bed correctly, I will need to buy some extra sheets and pillowcases - they're beautiful and soft, thank you.

2. april 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very beautiful bedding

Very beautiful bedding. Customer service is excellent, the agent in chat helped me to select the right size with quick responses.

Free mini towel is also appreciated. I hope you can add personalised letters in the future, thanks

30. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Love my new duvet set

Love my new duvet set. Looks and feels amazing. Delivery was quick. My duvet came as I would expect a £300 duvet to come. Came in a cute brown bag dust cover and individualy packed cover and pillow cases. Customer service are great, quick response. Thanks 😊

1. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Luxury bedding, great customer service

I’ve brought 2 sets so far and they are amazing, Great quality and love that they have zips instead of buttons to do up
I just ordered my third set and made a mistake on size got in contact with customer service and they have changed my king to a super king without any charge straight away best service you could ask for
Would recommend this company to Everybody that wants quality bedsheets with luxury style

17. februar 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Edited review, they finally resolved my issue.

This is an edited review of Luxuier. My first post slammed the company hard (one star) for lack of support, poor communication and bad product labeling.
After waking these guy up, they did send my a correctly sized duvet cover (the first one was too big)
Here's a snippet from my first post
-------------cut and paste-----------
Bought bedding that was not described correctly, Measurements are not US king size but European? Sent off the measurements of my Duvet to confirm, Too big, and tried to get help with the issue and plan a return. I was promised a correctly sized replacement, which has never arrived.
Email discussions with "Jennifer" lead me to believe they would make good on my original purchase. NOT.
My original purchase date has since lapsed so a return likely will not be honored.
-----------end of cut and paste--------
As of now, I'm satisfied with the cover and my issue has been resolved
Thank You

11. februar 2025
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Keth,
The dimensions mentioned on the product pages are the same exact ones shipped and delivered.
PLEASE NOTE:
We find some assessments in your review defamatory and not based on facts. We invite you to email us so that we can try to solve the matter without having to activate our legal channels.
Regards

Bedømt til 5 ud af 5 stjerner

I have had a number of bedding sets…

I have had a number of bedding sets from this company and they are fantastic. The person on the chat line is extremely helpful and knowledgeable and I don't believe she is in China even if the bedding comes from there. I have not been able to find such beautiful designs anywhere else and I always look forward to new designs coming out as if they are in my colour scheme I would definitely order more. If anyone has had a problem I really suggest you contact them as they are more than helpful but I stress I have had no problems whatsoever,

4. februar 2025
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

Hi Elizabeth
Your precious feedback is truly appreciated.
You are right, our company is in London, UK and our factories are mainly in Asia.
Once again thank you for your trust, and we look forward to serving you again soon!
Best Regards

Trustpilot er i færd med at vurdere denne anmeldelse i henhold til vores rapporteringsprocesser.

Bedømt til 1 ud af 5 stjerner

First time I ordered something,I been…

First time I ordered something,I been waiting a month for it ,I've sent them msgs but no replies time wasters

5. januar 2025
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

THERE IS NO ORDER UNDER THIS NAME
The review is FAKE and it has been reported.
We request urgent action to be taken by Trustpilot to avoid legal actions.

Bedømt til 5 ud af 5 stjerner

Beautiful bed linen

Great website very easy to negotiate and so much choice. Bedding is absolutely beautiful and beautifully made and embroidered. Very smooth and silky to the touch. My order arrived safely and quickly, packaged very well and in a nice box ideal for gifting. Would definitely recommend.

16. november 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Was going to purchase but reading the…

Was going to purchase but reading the negative reviews on here and the appalling response from this company actually having a go at people for leaving their honest review on how they feel and 10% refund from original price leads me to believe this is China again so thanks for the heads up people and the fact they block you from social media to protect themselves is unprofessional and not worth a risk.
Yes Chinese company stay away thanks for your response and reporting this review but social media is far more powerful so I'll go on there instead what a nasty company attitude you have I definitely won't be wasting my money on you. See you on social media idioooot

14. december 2024
Uopfordret anmeldelse
Luxurier-logo

Besvarelse fra Luxurier

FAKE REVIEW. Not based on a real experience:
No order was placed. No interaction was made.
We are NOT a Chinese company.
We have initiated a legal action against the reviewer.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere