Luxottica Anmeldelser 

Scammers. Liars. Thieves. They sent the wrong product, used, and since 40 days no replacement no reimbursment.

Really sad. I always loved Lens Crafters and trusted them most of my adult years living here in Cincinnati because they did so well making lenses for my severe myopia. Then today I realized once again it's a different company altogether who gives no value whatsoever to it's customers. I was 10 minutes late. I am not the best driver. Took wrong turns. I called them twice. I arrived right at the moment of their 10 minute grace period and they had already given my place to someone else in spite of me telling her twice that I was so close then at the door! That showed total disregard for me so how could I trust this company to care at all for the best interest of my vision? It has become too large and even out sources it's complaints!

1 mese per un paio di occhiali che sul sito dava disponibile... sconsigliatissimo! Avviato rimborso

Sono stato al centro Luxottica di Parco Leonardo a Fiumicino, provincia di Roma, dove ho già acquistato due paia di occhiali progressivi per me.
Oggi sono andato per acquistare gli occhiali per mia moglie, che presenta problemi non risolti in altri negozi di ottica.
La signora Denise, con pazienza ed una grande competenza, dopo quasi due ore di prove, è riuscita a trovare gli occhiali giusti, che hanno attenuato i suoi difetti fino a darle una visione nitida e soddisfacente.
Siamo profondamente grati a questa professionista che è riuscita a risolvere il problema, a gratificare una cliente demoralizzata e a proporre un prodotto di alta qualità.
Complimenti anche a Luxottica che si serve di professionisti molto preparati!

L'operatore Leonardo B. del servizio clienti di EssilorLuxottica mi ha seguita passo passo per un problema importante riguardante un mio cliente di negozio. E' stato super efficiente, super paziente,e mi ha guidato passo passo nella procedura. In passato non avevo avuto una così bella esperienza col servizio clienti. Quindi lascio questa recensione di tutto cuore, ringraziando ancora Leonardo B.

**Review Title:** Poor communication and lack of accountability

**Review Content:** I am incredibly frustrated with my experience because it feels like Luxottica completely ignores customer feedback. I have attempted to reach out regarding my issue, but it seems that my concerns—along with those of many other customers—go entirely unaddressed. It is disheartening to feel that providing detailed feedback is a complete waste of time because the company makes no effort to engage with or resolve the problems reported by their users. If you are looking for a company that values its customers and stands behind its products, this experience has made it clear that you will not find it here.

**Key Concerns Regarding Luxottica:**
* **Lack of Responsiveness:** A recurring perception that the company fails to engage with customer feedback on public platforms.
* **Customer Support Accessibility:** Difficulty in receiving meaningful assistance or acknowledgement for post-purchase issues.
* **Accountability:** A breakdown in the perceived relationship between the brand and the consumer, leading to a sense of helplessness when problems arise with products or warranties.

Compré por internet unas gafas de sol prada y me las enviaron sucias, llenas de polvo, y con evidentes signos de uso.
No compren gafas en esta web.

Maybe the most disappointing customer service experience I've had with a premium brand.

A simple warranty claim on my Oakley sunglasses was approved, yet more than two months later the issue still hasn't been resolved. I've spent weeks being bounced between Oakley and Luxottica, with each pointing to the other for what should have been a straightforward fix. They do not even entertain in-store resolutions for warranty claims, they simply kick you online where they can continue to easily ignore you.

If you depend on your eyewear for sport, travel, or any of the activities Oakley heavily markets itself around, I'd think very, very carefully before buying. At the very least, assume that once you spend your money and get your flimsy product, there will be no further interaction with them no matter what their warranty says.

Aufgrund meiner persönlichen Erfahrung kann ich Oakley nicht mehr empfehlen.

Ich habe Oakley Ersatzgläser gekauft. Die Bestellung ist bis heute im eigenen Oakley-After-Sales-System sichtbar: Bestellnummer 100242133, Artikel GLÄSER 0009014 / 12-85660, Preis 116,00 EUR, Status „FERTIG“.

Trotz sachgemäßer Lagerung im originalen Oakley-Etui und kaum Nutzung entstand auf einem Glas ein deutlich sichtbarer punkt- bzw. kreisförmiger Fehler, der nicht wie ein Kratzer aussieht, sondern wie ein Beschichtungs- oder Materialfehler.

Ich habe den Fall gemeldet, alle Daten angegeben, mehrfach Fotos geschickt und vollständig mitgewirkt. Über Wochen gab es jedoch keine echte Lösung. Stattdessen wurden wiederholt neue Fotos verlangt. Am Ende wurde meine Reklamation mit der Begründung abgelehnt, es liege kein Kaufnachweis vor – obwohl die Bestellung weiterhin im eigenen System abrufbar ist.

Anschließend wurde mir lediglich ein kostenpflichtiges Ersatzangebot gemacht, das für mich keine angemessene Lösung darstellt.

Für mich ist das bei einem hochpreisigen Markenprodukt und einem Unternehmen dieser Größe nicht akzeptabel. Ich werde keine Produkte von Oakley bzw. dem dahinterstehenden Konzern mehr kaufen.

Una sola lente (solo la sinidtra) da vicino e da lontano,sbagliatissime,torno dall'oculista che scrive "CAMBIARE GLI OCCHIALI" PER SICUREZZA VADO IN OSPEDALE,IDEM. Vado da un altro ottico e sbaglia di 10 gradi. Vado da un piccolo ottico pago di meno e mi fa lenti perfette. Ora la Luxottica pretende che paghi gli occhiali da lontano riconsegnati insieme alle lenti da vicino,ho tenuto solo la montatura da vicino in plastica. Non ci sono più gli ottici di una volta,uno l'ho tenuto per 40anni,poi purtroppo è volato in cielo.

Filed a claim for meta glasses and they sent wrong pair… horribly annoying.

Un desastre. Compramos dos gafas. En la montura de una de ellas, una pieza comenzó a despegarse y en la otra, la lente se estaba descascarillando. Estén en periodo de garantía pero la empresa no quiere hacerse cargo. Habrá que denunciar ante consumo.

Premium Brands, But a Surprisingly Fragmented Ownership Experience

I’ve been a long-term customer within the Luxottica ecosystem for many years, particularly through Oakley prescription frames and sunglasses purchased both for myself and family members. I genuinely appreciate the product design, comfort, and branding associated with these premium labels, which is why this experience has been particularly disappointing.

My Oakley Metalink prescription frame developed cracking on the temple arms after around two years of careful daily use. The issue itself was major but isolated only to the temples — the expensive prescription lenses and the rest of the frame remained in excellent condition. Importantly, I was not demanding a free replacement at all costs; I was more than willing to purchase genuine replacement parts if such support existed.

What ultimately disappointed me was not simply the warranty outcome, but the highly fragmented after-sales support structure across brands and retail channels operating under the same Luxottica umbrella.

I first contacted Oakley Customer Care and was referred to OPSM because the glasses had originally been purchased there. I then contacted OPSM Customer Care and provided detailed information, photos, and the full background of the issue. Unfortunately, the responses I received were largely generic copy-pasted policy templates that did not meaningfully address the actual situation or offer any practical pathway toward repair or parts sourcing. For a department branded as “Customer Care,” the experience felt surprisingly procedural and disconnected.

At the same time, Oakley advised that replacement temples were unavailable through their channels, while OPSM suggested I check with Oakley for spare parts. As a customer, this effectively meant being pushed back and forth between disconnected support systems despite both operating within the same broader corporate ecosystem.

To be fair, the local OPSM store manager I eventually dealt with was polite, professional, and genuinely attempted to help within the limitations of the system. My criticism is not directed toward individual frontline staff members. The larger issue appears to be structural.

What surprised me most was that:

* the frame model is still current,
* the temple arms are mechanically detachable via screws,
* yet there appears to be no genuine spare-parts pathway available through either Oakley or OPSM in Australia.

For products marketed and priced as premium eyewear, I expected at least one of the following:

* access to genuine replacement parts,
* a practical repair pathway,
* coordinated support between retail and manufacturer channels,
* or some form of reasonable goodwill assistance given the issue occurred within warranty, and I have identified only marginally outside warranty.

Instead, the experience highlighted a concerning lack of integration between brands, retail operations, and customer support systems within the Luxottica network.

I still genuinely like the products themselves, but this experience has significantly changed my perception of the long-term ownership and after-sales support experience behind these premium brands.

Bought expensive prescription Ray Ban sunglasses on ray-ban.com four years ago. The lenses do not change color evenly anymore, and are full of blotches (and I treated the glasses well the were very expensive). Contact customer service - they can't help because they only deal with dealers. Told to contact a dealer - as far as I am concerned ray-ban.com is the dealer. And which optician will be happy to render service now for glasses bought on the website? I replied to the mail they sent me, as instructed by their ticketing system - the answer I got back was: "Please note you do not have an open enquiry.
If you want to submit a new enquiry, please fill in the form located at this link" - words fail me.

I am filing a complaint regarding Oakley Meta’s failure to properly handle my warranty claim and returned product.

I purchased Oakley Meta glasses on December 9, 2025. After only 2 months of ownership, the glasses stopped working due to a software issue. The glasses were never dropped and never had any water damage.

I submitted a warranty claim on March 22, 2026, and returned the glasses on April 27, 2026. I have confirmation and proof that the package was delivered and signed for by their team. Despite this, Oakley Meta customer service continues claiming the product was never returned.

I have spent months contacting customer service, supervisors, and managers through phone and email support with little communication or resolution. Their own policy states replacement products should be processed within 15 business days after receipt, and that timeframe has long passed.

I have now been without a working pair of glasses for over 2.5 months due entirely to their mishandling of the claim and failure to communicate properly.

I am requesting:

* Immediate acknowledgment that the returned product was received
* Shipment of my replacement glasses or full reimbursement
* Proper escalation and resolution of Service Request #11221940

This experience has been extremely frustrating, especially considering the premium price of the product and the limited amount of time I was actually able to use it.

Negli ultimi anni ho comprato due paia di occhiali Sutro una con lenti fotocromatiche e l'altra con lenti trail torch ed entrambi sono occhiali veramente comodi e con lenti che funzionano bene.
Peccato che dopo solo 3 anni in uno dei due la cerniera della montatura si è rotta (e vi assicuro non hanno mai preso colpi). Sento l'assistenza e scopro che la montatura come ricambio non è prevista e l'unica è comprare un paio di occhiali nuovi. Mi hanno proposto la sostituzione a 153 euro quando nel negozio più vicino a casa li ho trovati a 120. Peccato perchè sono belli, ma la qualità e l'assistenza post vendita non si sono dimostrate al livello del prezzo, anche roba presa alla Decathlon a poche decine di euro non si è mai rotta, si è solo sciupata nel tempo. E con Oakley mi trovo con un paio di ottime lenti inservibili perchè non posso comprare una montatura di ricambio.

Avoid Luxottica at all costs if you value customer service.

The moment they take your money, everything sounds polished and professional. Returns are supposedly “easy”, replacements are “simple”, and support is meant to be there if anything goes wrong.

The reality is completely different.

I spent nearly £1,000 on Ray-Bans owned by Luxottica. They arrived in the wrong size. Luxottica’s own team admitted they needed returning and promised refund instructions would be emailed to me.

That was over two weeks ago.

Since then, I’ve spent my time chasing them while being repeatedly told their returns system “isn’t working properly” and to try again later.

Imagine a company this large taking nearly £1,000 from a customer while somehow not being capable of generating a return label.

No replacement.
No refund.
No proper escalation.
No accountability.

I even emailed senior management and received absolutely nothing back.

This is not a small company struggling to cope. This is a global eyewear giant that appears completely incapable of handling a basic return.

If you are considering ordering direct from Luxottica or any of their brands, be very careful. Everything seems fine until there’s a problem. Then you discover just how impossible it is to get a proper resolution.

Tory Burch Sunglasses! If I could leave a 0* I would! True Fail in 3 years! I have bought so many others that have lasted way longer - RayBan, Prada, etc. those lasted close to 10 years. The ear side broke, became a needle at the side of my ear and I was bleeding! I have contacted everyone at Tory Burch. They are doing the hand off, as 24Mos warranty. Damn, take some credibility of your product! Especially if spending $190!

Worst company ever to deal with, they never take complaints for poor service and staff are not held accountable for swearing at the customer