Luxe Du Jour Anmeldelser 

Very Disappointing Experience – Undisclosed Repainting on a $20,000+ Hermès Birkin

I purchased a pre-owned Hermès Birkin 30 from Luxe Du Jour in September 2025 for $20,782.04. Before purchasing, their sales representative described the handbag as being in 9.7/10 condition, without mentioning any repainting, refinishing, or other flaws.

I have never used or altered the handbag since purchasing it.

In April 2026, I reached out to Ava, the sales representative at their Irvine location, because I was interested in consigning the handbag through Luxe Du Jour. Unfortunately, she never responded to my text message. Around that same time, I gave birth to my baby girl, and with everything going on in my life, I lost track of time and didn’t follow up.

Recently, I decided to explore consignment again and contacted Madison Avenue Couture. They initially offered me a proposed payout of $21,200. However, after physically inspecting the handbag using a backlight, Madison Avenue Couture identified repainting around the bottom corners and rejected it. They provided written confirmation and photographs documenting their findings.

When I brought this issue to Luxe Du Jour’s attention, they claimed their UV-light inspection had found no evidence of repainting. They also emphasized that it had already been approximately a year since I purchased the handbag.

I found this response particularly frustrating because I had actually attempted to contact their Irvine sales representative back in April about consigning the bag but never received a response. I also don’t believe the amount of time that has passed changes the fact that I was never informed of any repainting before purchasing the handbag.

Instead of offering a refund, Luxe Du Jour proposed consigning the handbag for $21,200. What disappointed me even more was when their sales representative told me they could sell the bag because “they are really good at selling.”

At this point, I have completely lost trust in this company. Why would I feel comfortable consigning a handbag through the same company that sold it to me without disclosing a condition issue identified by another reputable luxury reseller?

More importantly, I would feel terrible if the handbag were sold to another customer without full disclosure of the repainting concerns. I would never want someone else to experience the same situation, especially after spending over $20,000 on a luxury handbag.

Repainting can significantly affect a handbag’s resale value, desirability, and marketability. Madison Avenue Couture’s rejection has already demonstrated how this issue can limit resale opportunities.

I formally requested a full refund from Luxe Du Jour’s corporate management team, but they refused, citing their final-sale policy and the amount of time since my purchase.

I understand that Luxe Du Jour disputes Madison Avenue Couture’s inspection findings. However, I believe a company selling luxury handbags at these prices should take customer concerns seriously and ensure that material condition issues are properly disclosed.

This is not buyer’s remorse. I purchased the handbag based on the condition represented to me. Had I known about the repainting concerns, I would not have proceeded with the purchase under the same terms.

I am extremely disappointed with how this situation has been handled. After spending more than $20,000, I expected greater transparency, accountability, and customer service.

My advice to potential buyers is to obtain an independent inspection before purchasing from Luxe Du Jour, especially given their final-sale policy.

Based on my experience, I would not purchase from this company again.

Very bad experience and very bad company !!!. I come to lose 150 $ because my son has pressed the button to order my cart but i didn't want to buy this bag. But i wanted another. So now
I never will buy again to this store.
Not recommend

I’ve sold with them previously. They were not the brightest people to deal with when it comes to maximizing your profit but the payout was quick. However, the communication was pretty frustrating and not a lot of instructions were given in terms of how things work.
Recently I wanted to use their repair service but again, very frustrating. They never responded to you and only the girl Erin from bag spa has been responsive to me so I would give her 5 stars personally. I’ve consigned with other businesses before and I would say this is the most frustrating one I’ve ever had

Pathetic and unprofessional business operations. They would rather post 10 Instagram Reels a day for clout than handle real customer service issues. The entire buyout UX is unreliable, communication is nearly non-existent, and payouts are late with zero timeline clarity. Don't let the active social media presence fool you—the actual service is non-existent

I was shopping around social media and their site came across my page. I was hesitant to purchase a bag due to a lot of "scammers" online. Anyhow, i got an LV which was 9.5/10 rating on their page. It was not! It was a 10/10!!! Packaging was cool- felt like it was sent from Europe. Staff were very approachable thru emails- responds as quick as they can. Sent me codes for future use for discounts. Thank you!!! Im loving my first LV bag!😍

Bought a Dior bag, the salesperson I spoke to on the phone was so nice she re assured me the bag was in perfect condition she sent me more pictures on my cell phone.

Be careful to consign your bag at Luxe du Jour. I sent a Hermes Petite Course bag there for consign. I got it Brand New from the Severes Store in Paris.

*** After 3 months i requested the item back. It was given back in worn condition with a loose thread/ tissues that was more wrinkles/ worn out then before/ velvet wrinkled and worn/ and not even wrap in original velvet and not in dust bag.
I was told that it is normal to have loose thread/ and the tissue already wrinkle and its not their fault and offered a discounted consignment rate.

Clearly staff mishandle the bag and worn it / rented without my permission. This is a $8000 bag. I will no longer consign with them. When i brought the issue up (Zuleika )they delay the response and was told she was not the manager and not her problem.

They wear and mistreat ultra luxury bag without your permission. Like they do in their marketing / Tik Tok/ instagram videos and they wear them after work. or they just lend out your bag for rental without your permission.

There are better consignment stores like GemRare in Vancouver whom the owner treated me with respect / courtesy and better pricing and Love Luxury in London.

They did nothing to make it better and kept delaying a response. They offer to buy my bag below market value 1/2 price to take advantage of me. Then offer a free member ship then offer a $500 credit. I don't buy use items. I was not treated right with my consignment caliber level of a client.

*** I was told by a ex employee and a sources in the high fashion circle / Tammy's friend that Tammy got started with this company with drug money from her partner in the past. They have since use the money to rinse in legit businesses. Just what I heard may or may not be true

***If the business is sooo good and Legit, then why didn't any body invest from the Dragons Den?

***They also will sometimes low ball you to buy out on Hermes Quota bags to sell at Christie's auction also told by ex employee.

***I think i will contact lawyers for advice and proceed with a litigation. Definitely will spread the word via Youtube! Thank you Luxe du Jour and Tammy for the mistreatment and scam.

I was skeptical and hesitant at ist, but don’t be. Amazing very reputable. Megan Tao is the only one I deal with: experienced, patience and on point. She will tell you the honest truth you can trust her opinion, she protects both parties. Tammy is very lucky to have her at the company.

I used to buy from here but they made several mistakes. The actual full set bag I bought was sent to another person and sent me the same bag but with missing items. Never got an apology or compensation

Good price and the condition as described.

I purchased a Hermes Picotin from Luxe Du Jour. The staff is absolutely amazing she texted me with additional pictures I had asked for and answered all my questions. My certificate wasn’t in my initial shipment and they responded to my message very quickly! I would consign or purchase with them without hesitation! Excellent service Ava you were first rate!

My first purchase with LDJ and it was so great and seamless! My bag arrived so fast and it the condition was so great! What I appreciated is that they saw that I lived close their Irvine office, and asked if I wanted to pick the item up and they would refund me the shipping cost I paid for. I wasn't able to but little details like this made me really appreciate LDJ! I even bought my second bag within the same month! Thank you!

Puchased a Hermes Roulis Slim in Dec 2024 during the make an offer event. Friendly staff and prompt communication. Fast shipping. Would buy from LDJ again!

Purchased a Hermes Rodeo Pegasus charm and one that's hard to find. Lux Du Jour carries unique, hard to find, limited edition items. It came in perfect condition, exactly as described. Highly recommended site for your next must have piece. Very happy with my purchase.

LDJ is honestly the best place to get pre owned lux bags! Their descriptions and condition ranking is one point! I got my black mini Loewe puzzle bag and it’s was basically new for almost $1000 off. They have different payment options as well! Definitely will buying more from here!

My wife loves all of her bags from here. Top notch quality and reliable!

Very professional and most amazing designer selection in best condition!

Amazing deals!

I am obsessed with LDJ, bought so many times! Love the the prices and also how accurate the condition is!

I have purchased and sold to LDJ. I'm very happy to have the opportunity to sell to a Canadian owned company for consignment. I find items are as described and customer service to be great! I do wish that they offered consignment for items under 2K like they did before, but still happy with the service!

I ordered from Luxe Du Jour back in 2022. They get it shipped through Canada Post Office and arrange to have it picked up from Canada Post rather than being delivered to my house as arranged with Luxe. The parcel was shipped and kept at Canada Post, which was over 6km away from my shipping location. After numerous attempts to get Luxe to give me info regarding my order. I found out that Canada Post was holding my package while they were attempting to contact me by phone, but Canada Post was never provided with the correct phone number.

RED FLAGS

Since Canada Post couldn't contact me and Luxe won't provide me any tracking details about my parcel. Time was running by, and the pressure was killing me. I later found out the location my parcel was held and when i spoke with Canada Post representative about what I was experincing. The Canada Post agent told me that Luxe was asking them to hold on to the parcel even after the 15 days period of unclaimed parcel expired.

Again - More Red Flagss.

I finally managed to pick up my parcel, and when I found out it was the wrong item. They admitted it was, but yet bullied me into keeping it, and when I pushed back, they kept the item they sent me. charged me money, and they reported it to collections to collect more money 3 years later.

STAY AWAY....