Luminox Anmeldelser 

Lumondi is USA agent for Luminox .. bought replacement Luminox nylon web strap advertised online as 23 mm to fit any 23 mm lug width watch .. Luminox strap received actually measures 23.8125 mm wide using an engineering caliper, so it cannot be stuffed into a 23 mm lug width wach .. Lumondi does NOT answer emails, they do NOT answer phone messages .. so I am stuck with this watch strap that I cannot use for my Luminox Black Ops watch .. next step is to dispute the cc charge for the useless watch strap that I cannot return .. Lumondi requires a Return Authorization #, but they do not respond to emails or phone calls, so it is impossible to get an RA number .. and my last two emails to Lumondi have been returned undeliverable by their server, so it appears Lumondi is blocking my email attempts to contact them ..DO NOT BUY FROM LUMONDI, THEY ARE USELESS SCAMMERS WHO TAKE YOUR $$ AND HAVE ZERO CUSTOMER SERVICE .. I have filed a complaint against Luminox at their Florida headquarters with Better Business Bureau .. we'll see where that goes.

Purchased a Pacific diver, face misted up after 6 months, just a swim in in lake, no navy seal stuff. Went back for repair. They had it for over 2 months but did resolved the problem. Only for it to happen again. But this time a few weeks out of the 2 year warranty. And quess what. It's out of warranty so they are not interested. Offered to inspect and give me a price to repair. Not going to put money into something I have no confidence in. Will get a new watch .but not a luminox .

Ein Stern ist zu viel.

Habe 2 Ersatzarmbänder für eine Luminox-Uhr bestellt. Nach Lieferung der Bänder habe ich von meinem Rücktrittsrecht Gebrauch gemacht und wollte die Bänder originalverpackt und unbenutzt zurückschicken.

Dies stellte sich jedoch als unglaublich aufwändig heraus. Erst nach mehrmaligen Urgenzen, wurde mir eine Rücksendeadresse bekannt gegeben, die Rücksendung erfolgte natürlich auf eigene Kosten, ein Etikett wurde nicht zur Verfügung gestellt.

Jedoch erhielt ich im Bestätigungsmail über die Rücksendung die Info: "Sobald wir die Rücksendung erhalten haben, wird unser Team die Rückerstattung umgehend für Sie bearbeiten." Soweit so gut.

Die Rücksendung erfolgte am 17. Juli, am 22. Juli wurde diese von Luminox in Empfang genommen, heute ist der 28. Juli und ich habe weder irgendeine Nachricht erhalten noch wurde mir der Kaufbetrag gutgeschrieben ("umgehende Bearbeitung"???)

Reaktion bisher? Nichts .... genau überhaupt nichts....

Daraufhin habe ich heute urgiert und bin gespannt, ob ich JEMALS meinen Kaufbetrag rückerstattet bekomme.

Die Qualität der Kundenbetreuung eines Unternehmens misst sich nicht daran, ob der Kaufvorgang problemlos funktioniert (das ist schonmal Grundvoraussetzung, um am Markt überhaupt bestehen zu können), sondern daran, wie mit Beschwerden und Reklamationen umgegangen wird. Wie läuft der Beschwerdeprozess? Wie einfach funktionieren Rücksendungen? Wir erfolgt die Unterstützung bei Rückgaben?

Und hier verdient Luminox nicht mal einen einzigen Stern!

Ich rate dringend davon ab, hier online zu kaufen!

Thank you Luminox for the fast delivery and superbe product.

Bad quality. Terrible after sales. Avoid.

I have had a Luminex for 13 yrs. I have replaced the watchband 3 x. The real problem is at yr 10 you can't see the lume at all. If you buy a watch you need to read in the dark be advised buy a Marathon. It is a way heavier build and the lume from day one was 3x as bright.

Be mighty careful. While they may be superb watches, god help your patience level should you require repair. They use Saltzman Watches in Rhode Island as their main repair facility. Unfortunately, the portal they require Saltzman to use DOES NOT think it worthwhile to keep the client informed of the watch's repair progress. In fact, the ONLY information you will receive from Luminox is their repair estimate. It works gangbusters, though, when it comes to collecting your money, you can bet your ass on that. But after that, dead silence. I have worn a Luminox for 25 years. After this experience, I will never do so again. You may not, either.

Wanted a watch for more everyday wear rather than my high end other , if potential buyers are expecting a high quality heavy feel then you will be disappointed glows fantastic in the dark the bezel only works anti clockwise and yet to test the waterproofing, payed just less than £400 but watch is very light which somewhat cheapens the feel of it I think if you think of the watch as functional rather than fashionable or luxurious then you’ll probably get your head around the lightness of it time will tell if it’s been worth the money .

Bought a Luminox watch because of the promise of good solid quality. What I got was a really poor quality watch. First issue was after 3 months the face glass started to mist up. Called the service centre and was told this was due to rapid temp changes. I explained that I have a number of watches and this should not happen. They then informed me I could return the watch to them to check the seals. This cost me £7:99 which they refused to pay. Got the watch back and all was ok for a few months then started misting up again. Also during this time the strap clip just fell apart for no reason. Called the service centre again and was told the issue must be how I was using the watch. Informed them I always remove my watches when entering water or even when doing any manual works. Made no difference to them and the attitude was disgraceful. Don’t buy these watches as they are really poor quality and the warranty is not worth the paper it is written on.

If I could give a negative star rating I would. My watch has been superb all the way up till August of last year. I sent my watch in to luminox to get fixed/tune up, quoted $395. Paid it, got the watch back in October, time was still off. I thought maybe I didn’t wind it enough (automatic). So I gave it a good college try and benefit of the doubt. The watch started losing hours, then half days, then one day it just stopped working all together. They sent my watch back after repair worse than what it was. Contacted them, they sent me a prepaid label. Sent it off to them, and it’s been two weeks. I haven’t heard anything from the company of them receiving it, they’re fixing it, they lost it, throwing it out, sold it off nothing. For being a $1,200 watch (Atacama) and $400 repair cost, you’d think their customer service would be a little better. I will not for as long as I shall live recommend or buy another luminox product ever again. I might even get rid of it if luminox can ever fix it and give it back to me in the next century. I don’t have any connection or stake in the company, but get a Stirling watch. Their customer service is 10 stars compared to luminox and their stuff is nice and durable with a reasonable price.

I purchased a new Luminox watch directly from the company’s website as a Christmas present to myself, specifically to avoid any issues with authenticity or condition. When I opened the box on Christmas Day, I immediately noticed visible imperfections on the watch bezel.

I took clear photos and submitted them with my warranty registration, expecting this to be handled appropriately. After waiting several weeks without any response, I reached out to Luminox to follow up.

The response I received was brief and disappointing. I was told that the bezel is not covered under warranty, with no acknowledgment that the watch arrived brand new with visible defects, nor any attempt to offer a reasonable resolution.

Consumer warning: If you are purchasing directly from Luminox expecting quality control and support for a new, defect-free product, be aware that cosmetic defects present at delivery may not be addressed—even when documented immediately. For a premium-priced watch, this level of customer service is unacceptable.

I expected better from Luminox.

I'd rate "0", but that option isn't available. I sent in a VERY EXPENSIVE "Navy Seals" Luminox for repair & cleaning. Was told by the company "we don't make those parts any longer; we can't repair this watch". WHAT?!?! This is a watch MADE BY YOU, SOLD TO ME (VERY EXPENSIVELY!!!), and now you can't/won't repair?!!? Look, the watch, when it ran, was AWESOME. But, if the company that makes and sells the watch can't/won't repair it when needed, then why spend so much money on a timepiece who's major benefit is it's ability to "glow" better than most other watches? Save your money folks, buy a Citizen. I cannot tell you how disappointed I am (because Trustpilot won't let me leave a "0").

Absolutely disgraceful customer service. They muddled up the postage stickers and sent me a rubber strap and my mesh strap to the other person.
Attempts were made by both parties to contact luminox uk and in the end I pinged a text to the fella and posted him his strap off my own £.
My strap arrived eventually and he very kindly did the same again on his own £.

We both attempted to contact luminox customer service to no avail. The only option is to email, there is no other way of contacting them. When they do respond it's blasé with no clarity on what they will do to help or even acknowledge the mistake they made in the first place.

They sporadically reply at ridiculous times of day early morning or late night indicating that the customer service dept is not within the UK.

You hear nothing from them until weeks later when you've sorted it all out anyway. Then they have the audacity to request a receipt for postage under £10 to compensate for the frustrations.

Ridiculous, if they truly cared about customers and thier watches they would provide a dedicated department who would respond in a timely manner. I would not recommend and will never buy another luminox watch again.

Buyer beware this was just for a strap imagine the difficulty on a warranty issue.

I have a bear grylls , the battery din't work anymore .
a company have replace a new batterie . But still not working .
Email luminox companie but the send me that i contact luminox service center in germany.
Wrote 3 email, no reaction.
I'm allready don with luminox . I'l never buy a luminox again. its a shame!!!!!!

Prompte Lieferung, tolle uhr.
Empfehlenswert

Pacific diver bleef achterlopen, ook na retour reparatie. Twijfel of dit horloge ook werkelijk gerepareerd is, want achterlopen/ stilstaan bleef bestaan toen ik het horloge weer retour had. Gelukkig was de horlogewinkel wel oke en heeft me een ander horloge laten uitzoeken. Voor mij nooit weer een Luminox.

Ne ho comprati, nel tempo, almeno 5. Uno ha smesso di funzionare dopo un mese, sfilandosi senza motivo la corona di carica. Un altro ha avuto infiltrazioni di acqua semplicemente lavandomi il viso. Un altro si è staccata Lal linguetta interna che tiene ferma la batteria, fissata con una vite microscopica che si è infilata nel meccanismo. E questi sono gli orologi dei Navy Seal? Pagati oltre 300 euro l'uno? Meglio un buon Timex di una volta, oppure un Casio G-Shock.

Wish I would have read the reviews first.

Give them the opportunity to put right the fact that the strap broke after 2 weeks of LIGHT wear then they said oh we can replace it but it's a good will gesture but you'll have to pay postage for the energy strap.. ok so I done that and then the strap failed again.

Contacted them to say come on must be a issue with the materials you're using what can be done, the watch at this point was 2 months old ISH the new strap was about 3 weeks.

Considering they market their watches at the likes of navy seals and Bear Grylls the quality isn't what they proclaim and yeah be fair if they would have sorted the strap issue then all in all it's not a bad watch for the price point.

Luminox. Your move.

Horrible product quality and service. I received a Sea Turtle Luminox dive watch as a gift in December of 2024 and from the beginning it would randomly stop ticking so it never kept good time. Since it was a gift I had no proof of purchase so they would do nothing to remedy the situation. I have a collection of 20+ watches and this is the first time I have had such a bad experience. Poor quality out of the gate and then they back it up with terrible service. I won't support a company that won't stand behind their products. Stay away from this brand to avoid getting burned.

Purchased a "LUMINOX COMMANDO RAIDER DUAL TIME XL.3337" last month from "timeshop24". I've had to replace the battery this week, the "SO CALLED LUMINOUS HANDS & HOUR MARKERS" don't glow at all.
I can only assume they are "VERY OLD STOCK". Timeshop24 are "GERMAN & SHOW THIER ARROGANCE" DON'T RESPOND TO email & ARE IGNORANT on the phone.
DON'T RATE LUMINOX, Expensive and warranty is "WORTHLESS".
TRASER H3 watches are 100 times better in QUALITY & SERVICE & the same price.