LumenVira Store Anmeldelser 

Had problems as instructions weren’t good but Company was very helpful in sorting this for me.

Getting free delivery on my purchase I didn’t expect it to arrive next day but I was surprised I didn’t get an email with an estimated arrival date. Subsequently I felt the need to know what was happening and contacted customer service via the website form. This when my experience started to improve. I was given local currier details, tracking number and a rough estimate of arrival. At this point my parcel hadn’t arrived in the UK. After further reassurance from customer service I waited patiently… maybe not that patiently .. Shortly after it arrived in the country and the local currier’s tracking site kept me informed of progress until it arrived in the predicted time window today. All’s well and product is working just fine. Thank you

Company went to the trouble of making sure my order arrived safely

Sorted out the problems I was having linking the extender with my router with patience. Olivia very helpful.

We have not opened the parcel yet, but the contents appear well protected because the package was wrapped securely and cushioned with bubble wrap. I had to follow up tracking information because the parcel appeared to be in transit for a couple of weeks or so, but when I followed up delivery progress by email, the response was immediate and informative Thank you.

While it took quite a while for the heaters to arrive the customer service that I received when enquiring about them was excellent.

I was happy with my refund for my door bell camera, that I couldn't get to work. They were very understanding and had no issues with me for not wanting the product. Thank you.

My first complaint about this company was taken down because I had inadvertantly, named a person. Even though I did amend my previous complaint.

I am now stuck with two CamuRex Smart Video Doorbell camera because the company keeps insisting on the returns policy.

I have included the emails between us and hopefully taken out any names.

This company will not accept either the UK Consumer Act, nor the Consumer Rights Directive 2011/83/EU that if an item is faulty it is upto the seller to prove it isn't faulty

LMNVRA18607
Dear A,
Thank you for your message. As clearly stated in our Refund Policy Customers are entitled to request a return or refund within 30 days from the …
… at the point of sale—which was the case with your order. For this reason, we regret to inform you that we cannot proceed with a refund in this instance. Thank you for your understanding. Best regards,

28 sept 2025 a las 13:36 @talktalk.net
Dear X

I strongly belive that the doorbell is faulty if 3 people could not get it to work.

I am not disputing your returns policy of 30 days.

However, under Consumer Rights Act 2015 UK it is up to the seller to prove an item isn't faulty within 6 months of purchase and under your own Consumer Rights Directive 2011/83/EU a consumer has 1 year if a product breaks within the first year, it is presumed the fault existed at the time of purchase

The Consumer Rights Act 2015
If you've owned the item for less than six months, the retailer must give you a full refund if an attempt at a repair or replacement is unsuccessful.

It doesn't matter whether you bought your goods before or after 1 October 2015 - in the first six months from when you buy something, the onus is on the seller to prove your defective product was of satisfactory quality when you received it.

It's not for the consumer to prove that the faulty item was not of satisfactory quality in order to get it repaired or replaced during the first six months after purchase.

Consumer Rights Directive 2011/83/EU Clearly states:
For faulty goods, consumers have a minimum 2-year legal guarantee, during which the seller must repair or replace the item free of charge, or offer a price reduction or refund if repair or replacement is not feasible. If a product breaks within the first year, it is presumed the fault existed at the time of purchase.

I therefore look forward to your response.
Regards

On 27/09/2025 16:36 BST @lumenvira wrote:
Dear A

Thank you for your message.

As clearly stated in our Refund Policy
Customers are entitled to request a return or refund within 30 days from the date of delivery. After this period has expired, we are unfortunately unable to process refunds or partial refunds, except in cases covered by the manufacturer’s warranty conditions.

While we fully respect the Consumer Rights Act 2015 (UK) and applicable EU consumer protection laws, these rights must be exercised within the statutory time limits. As your purchase has already exceeded the 30-day return window, we are not legally obliged to provide a refund.

We must also highlight that our policy aligns with UK and EU consumer protection directives, which allow businesses to set clear and reasonable timeframes for returns, provided these are communicated transparently at the point of sale—which was the case with your order.

For this reason, we regret to inform you that we cannot proceed with a refund in this instance.

Thank you for your understanding.

Best regards,

LUMENVIRA

My problem was resolved quickly and efficiently

Had problem with item but it has been resolved to my satisfaction

Customer service really good, answered quiries quickly. I recommend this company.

Hi I have rated this company 3 star as unfortunately the camera doorbell i ordered didn't work properly, and they offered me a 50% refund although I declined this offer that is what they paid me back. The correspondence was good with the company hence the rating, I gave the bell to friends who also failed to get it working properly.

Recently purchased doorbell with cover. Bell cover unsuitable for space. Reached out to Lumenvira for help. I was sorted out, problem solved.
Five stars 🌟

With a delay in my order, they have kindly given me 50% of the cost back.

Excellent customer service and a swift resolution my problem

Ordered the pro 5G WiFi extender, supposedly goes through walls with ease. I can confirm that this is not the case, it’s just a standard extender that is no better than anything else you can buy.
Postage takes forever as it comes from China, definitely not a recommended purchase.

Very easy shopping process.
The consultant changed the delivery address without any problem.
Lightning-fast reply to the email.
I recommend it.

we could not get the door alarm to sync with my phone, even though LumenVira gave extra instructions we still could not get it to work. LumenVira offered me a refund with no qualms. Will definitely use this company again if the need occurs

My father who has terminal bladder cancer ordered a video doorbell from this company so he could see who was at his door without the need to rush to answer it. Unfortunately he never received it. He asked me to help with dealing with this company as he gets very tired very easily. After many emails between myself and a customer service employee from customer service they claim it was delivered and have refused to refund him. I have asked for their complaints escalation procedure but have been ignored. Do not buy from this company.

I purchased both the CamuRex Video Doorbell and the WiFi Extender, and I’m impressed with both products. The doorbell works flawlessly, and the extender ensures I never lose connection, even in the garden. What really stood out was the customer care team—they helped me configure both devices in a professional and timely manner. It’s rare to find this level of support nowadays.