I needed help choosing cobbles as the ones I wanted weren’t available for 12 weeks so I was looking for an alternative. They were very helpful and I’m thrilled with the cobbles now they’ve arrived. De... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lead in time at the date of ordering was 7 working days. This was amended to 15 working days. Delivery had been promised via crane (as before) but turned out to be via trolley. Access was difficul... Se mere
Virksomheden har svaret
I was struggling to buy the individual porcelain slabs (most places only doing project packs) until I found LSD. The ordering process was simple and the communication was excellent. The day after I pl... Se mere
The staff were very helpful and happy to discuss all aspects of different products. When a haulage company delivered some large heavy natural stone slabs damaged LSD & BSD promptly arranged to have th... Se mere
Virksomhedsoplysninger
- Leverandør af brolægningsmaterialer
- Havecenter
- Leverandør af natursten
- Leverandør af sand og grus
- Stenleverandør
Skrevet af virksomheden
Landscaping Supplies Direct, or LSD, is rapidly becoming one of the UK’s leading online suppliers for garden and landscape supplies. It is beginning to gain a significant advantage over its competitors due to being a direct importer of Indian sandstone paving as well as stocking specialist paving from top brands such as Marshalls, Stonemarket, Natural Paving, Bradstone and Globalstone (in no particular order!). We also supply cheap paving slabs for those working to a budget and we’re able to tailor and make mixed orders to cater for exactly what you're looking for. Landscaping Supplies Direct can deliver paving slabs direct to many homes across the UK within 5 working days with 'Next Day' and 'Saturday' delivery options available. LSD takes pride in employing staff who are friendly, approachable and highly knowledgeable about landscaping supplies.
Kontaktoplysninger
Hardcores House, Rawson Spring Road, S6 1PD, Sheffield, Storbritannien
- 01142310911
- lsd.co.uk
4,6
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful customer service
28. maj 2025
Lovely Garden Gate
I purchased a feather edge garden gate which was made to the size I requested. I am very pleased with the gate which is sturdy and well made. Delivery was on time & I was kept informed via email of the delivery arrangements.
28. maj 2025
Avoid
I purchased pavetuf clear from LSD, which is almost twice the price of the other brand. When I poured the solution into the sprayer, I noticed that it was not in good condition; it seemed expired and had a foul odor. I submitted a ticket through their system with all the relevant pictures, and I was informed that these images would be forwarded to the manufacturer. After two weeks of back-and-forth communication, no action has been taken. I cannot return the item since it has been opened, nor have I received a replacement. Instead, I was advised to contact the supplier directly, which I find unfair as a customer. I made my purchase from LSD and expected customer service from them, not the manufacturer. I will never purchase from them again.
9. maj 2025
Besvarelse fra LSD & BSD - Landscaping & Building Supplies Direct
Hi Ash,
Thank you for your review regarding your purchase of Pavetuf Clear. We understand your frustration and appreciate you taking the time to share your experience.
We want to clarify the steps taken regarding your complaint. As you mentioned, we did receive your ticket and the accompanying pictures. We subsequently forwarded these directly to the manufacturer for their assessment.
The manufacturer confirmed that the product you received is within its expected lifespan and meets their quality standards. They advised us that the "foul odour" you described is characteristic of a chemical product of this nature, and the presence of any minor particles, if present, did not indicate a defect from their end. Furthermore, we did not receive any images of the product in use or of the "black bits" after application, which would have been crucial for the manufacturer to assess a potential issue with the sealant's performance once applied.
As per our standard policy, and in line with the manufacturer's stance that the product was not defective, we are unable to accept returns or issue refunds for products that have been opened and partially used. This is why we advised you to contact the manufacturer directly regarding a potential replacement, as they are best placed to address specific quality concerns with their product, even after it has been opened.
We understand that this situation is disappointing, and we regret any inconvenience caused. While we always strive to provide excellent customer service, for issues concerning the intrinsic quality of a manufacturer's product, direct communication with the manufacturer is often the most effective route.
Kind regards,
LSD
Clear patio slab sealer
Ordered item, paid & waited. Granted there was a bank Holiday during the waiting period but heard nothing. I had to do all the chasing. Was informed product was coming direct from manufacturer, no problem with that but heard nothing. No tracking, no email. Nothing. Item did eventually arrive.
20. maj 2025
Besvarelse fra LSD & BSD - Landscaping & Building Supplies Direct
Hi Martin,
Thank you for your review. We sincerely apologise for the significant delay you experienced with your Pavetuf order. We understand your frustration, and we're very sorry that you had to chase this yourself.
We placed your order with the manufacturer, Talasey, on the morning of the 20th. Unfortunately, we later discovered that our initial email to them was missed. When you called us on Tuesday, the 27th, we immediately chased this up, and Talasey assured us it would be sent the next day. We were very disappointed to learn, when you called again on Thursday, the 29th, that it still hadn't been dispatched. At that point, we escalated the issue, and they promised urgent delivery.
While we strive to ensure all orders run smoothly, it's clear we fell short in this instance, and we regret that you bore the brunt of these issues. We're glad to hear your order has now arrived. Please be assured that we are formally addressing this with Talasey to understand why this breakdown occurred and to prevent similar issues in the future.
Kind regards,
LSD
£25 for 4 bits of plastic
£25 for 4 bits of plastic (replacement plastic covers for manhole handles). Total rip off. Serve no purpose other than aesthetic. Would have cost £1 if that to produce. Delivery was smooth however
12. maj 2025
Besvarelse fra LSD & BSD - Landscaping & Building Supplies Direct
Hi Anshu,
Thanks so much for taking the time to share your feedback!
We understand your concern about the price of the item. You're right, they are quite an investment. The cost largely comes from our supplier, EJ (formerly Peter Savage), who manufactures the manhole covers these parts fit into. We actually stock them because we know how easily they can be lost in bad weather, and they're hard to find anywhere else!
We always aim to be transparent with our pricing, which is why all costs are clearly visible before you complete your order.
We hope you're happy with your purchase and that these new ones stay put!
Kind regards,
LSD
Stress-free delivery.
13. maj 2025
First time customer
First time customer, no issues and delivered on time, can’t ask for anything more.
12. maj 2025
Efficient
Friendly, knowledgable and efficient staff, when we contacted them for help and advice. Delivery spot on time.
1. maj 2025
Great deal and quick delivery 10/10
8. maj 2025
Customer service amazing 🤩
Really helpful lads here couldn’t do enough. Totally recommend!
28. april 2025
Delivery was on time and the pavers…
Delivery was on time and the pavers were in good condition.
23. april 2025
Good service.
28. april 2025
Let down badly
Let down badly.
Ordered on Thursday for next day delivery. Contacted on Monday morning because I hadn't heard anything to be told that they didn't have the stock (even though the website showed available). Given a story about supplier issues and offered a very small reimbursement for my trouble but considering I had taken time of work to do the job, paid for equipment hire and also paid next day delivery for other materials the reimbursement was negligible. Customer services were very helpful and apologetic but I was left very disappointed.
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra LSD & BSD - Landscaping & Building Supplies Direct
Hi Adam,
Again, please accept our sincerest apologies for the inconvenience caused. We understand how frustrating it is to experience delays, and we never want to keep you waiting.
As I mentioned during our call, the specific stock for your order is sourced directly from our supplier located near Felixstowe. They are currently experiencing a high volume of orders, which unfortunately has led to a delay in processing our stock request.
I looked into this matter and even contacted our representative at the supplier to see if we could expedite your order. Regrettably, there is a queue, and the earliest our order was scheduled for collection was Tuesday.
During our conversation, I offered you a refund for the next-day delivery charge and a discount on your paving as an apology for this situation.
To further compensate for the delay, we have also arranged a complimentary upgrade to an AM delivery slot for Wednesday. This is the earliest possible time we can secure delivery of your order.
We truly appreciate your understanding and patience. If you have any further questions or concerns, please do not hesitate to contact us.
Excellent service and delivery time.
17. april 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.