Would like to thank your employee Cyle Rees for all his efforts to issue me a refund, and done with professionalism. For a young man who has only been with you a short while I wouldn't have guessed,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I reviewed earlier Lovetovisit and gave a poor review due to a misunderstanding. I had not seen the attachment sent to me by lovetovisit with the necessary QR code, as it was not clear. However they... Se mere
Virksomheden har svaret
Booking (Chester zoo) was easy, but I got the date wrong and phoned up to make a change. The line was busy, so I left a message. Within the hour, Cyle called me back and quickly changed the date w... Se mere
Was given a gift card for Christmas, unfortunately 2 weeks later I was diagnosed with cancer, with the treatment and recovery we are unable to use the gift card this year,but these fantastic people h... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Lovetovisit, we believe finding your fun should be quick, easy and great value. We work with attractions across the UK to bring you real time availability, instant tickets and exclusive price discounts - with no sneaky booking fees. We’re here to help turn ordinary days into unforgettable ones. Whether it’s cosy pyjamas on a festive train ride, an immersive museum visit, or a thrilling theme park day, we’re here to make it simple, fair and stress-free. Our growing team genuinely cares about your experience, from the moment you click book to the journey home. If something goes off track, we’ll jump in fast to do whatever we can to fix it. Lovetovisit has become one of the UK’s most trusted places for tickets and experiences, but we've never lost sight of our goal: to bring people together through amazing things to do you won’t find anywhere else. Thanks for letting us be a part of your next day out. Now lets go have some fun!
Kontaktoplysninger
Lovetovisit.com, Churchill House, Churchill Way, CF10 2HH, Cardiff, Storbritannien
- +4420 8050 5682
- cx@lovetovisit.com
- lovetovisit.com
4,6
Fremragende
672 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to book an event I wanted to…
Easy to book an event I wanted to attend. Sadly the event was cancelled and Cyle arranged my refund which arrived promptly.
3. august 2026
Uopfordret anmeldelse
Keeping the expsrience real.
After multiple AI messages I was very pleased to hear from Cyle about a refund for an event that was postponed.
I've now changed my mind about not using them again.
Lisa in Devon.
1. august 2026
Uopfordret anmeldelse
Dont use i love to visit to book…
Dont use i love to visit to book anything, appalling customer service.
Booked and paid for the safari park, only to arrive and it to be cancelled. Safari park offering refunds, however as booked through i love to visit, they cant process and i love to visit dont want to know
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Lovetovisit.com
Hi Melanie,
We’re very sorry to hear about your experience. We’ve been trying to locate your booking, but we cannot find a ticket or booking under the details provided in this review.
We’re also unsure who advised that we would not issue a refund. When an attraction genuinely cancels a booking and confirms that a refund is authorised, we can absolutely process it for you.
Please reply to us through Trustpilot with your booking reference and contact details so our team can investigate this immediately. We always try our best to support our customers, but as a booking platform, we must follow the attraction’s cancellation and refund policy and verify that the cancellation has been confirmed.
We would really appreciate the opportunity to look into this and resolve it for you.
Best regards,
Lovetovisit.com
Booking my ticket was straight forward
Booking my ticket was straight forward. Due to rescheduling of event my refund is beeping processed. Communication has been excellent.
30. juli 2026
Uopfordret anmeldelse
Mate me and my mate both tried and we…
Mate me and my mate both tried and we both got an error saying it’s not u it’s us trying to order safari park tickets and now they’ve took the money and no tickets and now gotta wait a week for a refund scamming bastards
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra Lovetovisit.com
Hi there,
We’re really sorry that you and your friend had trouble booking your safari park tickets. We completely understand how worrying it can be to see money taken without receiving the tickets.
This usually happens when the payment times out or is not fully approved by the bank. The payment may still temporarily appear as pending, even though the booking was not completed. Any reversal is released immediately from our side, although some banks can take up to 7 working days to show the money back in your account. In many cases, it is returned much sooner.
Please email cx@lovetovisit.com with the email address used for the booking and any payment details, and our team will be happy to check this for you. It may have already been resolved, but we can confirm exactly when the funds were released.
We have successfully sold thousands of attraction tickets to customers across the UK, so we can assure you that we are not a scam. We are genuinely sorry about the inconvenience and will be more than happy to help get this sorted for you.
Best regards,
Lovetovisit
They came back so quickly with their…
They came back so quickly with their response was amazing xxx
12. juli 2026
Uopfordret anmeldelse
5 stars to Cyle who was excellent…
5 stars to Cyle who was excellent sorting out my refund
8. juli 2026
Uopfordret anmeldelse
Speedy refund
Contacted customer service via the contact form due to a cancelled event.
Connected with Cyle who processed my refund within minutes of the request being received. Excellent service!
7. juli 2026
Uopfordret anmeldelse
Cyle Rees from love to visit noticed…
Cyle Rees from love to visit noticed that my tickets hadn’t been sent to me and contacted me to explain and resolve the issue
7. juli 2026
Uopfordret anmeldelse
An event was cancelled
An event was cancelled, FamJam Swansea. We were notified and given alternative options; however, I opted for a refund. I emailed and was contacted back within 30 mins of the email, advising of the refund and its process. I am absolutely shocked by the efficiency and how easy it was. The initial booking of the event was easy. I chose lovetovisit as it was cheaper and extremely informative on their site. Highly recommended, no fuss or quibble alternatives offered and not difficult to get a problem sorted.
7. juli 2026
Uopfordret anmeldelse
Great customer service
I stupidly booked the wrong date, quick message and it was all sorted!
4. juli 2026
Uopfordret anmeldelse
Needed to change my ticket date
Needed to change my ticket date - was made really by the brilliant customer service from Cyle.
3. juli 2026
Uopfordret anmeldelse
First time using the LoveToVisit…
First time using the LoveToVisit website, there prices were better than going direct... The five stars definitely go to Cyle, I booked the incorrect time, Cyle quickly ammended my tickets with no charge and communicated very well. 10 out 10, will definietely use again!
3. juli 2026
Uopfordret anmeldelse
Cyle was very helpful getting me a…
Cyle was very helpful getting me a refund for a cancelled event
3. juli 2026
Uopfordret anmeldelse
Great customer care
I had an issue with a booking not being fully fulfilled by the provider, I spoke with Cyle who apologised for the inconvenience and issued a £40 voucher to cover the difference in price from my original booking.
2. juli 2026
Uopfordret anmeldelse
The insurance is a scam
The insurance is a scam. You are not insured for cancellation. Only illness with a doctors note!!! What a rip off. Very poor.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Lovetovisit.com
Hi there,
We’re really sorry to hear you’re unhappy with the insurance cover.
Just to clarify, Lovetovisit is not the insurance provider. The insurance is provided by XCover, and their terms and conditions are shown during the booking journey so customers can review exactly what is and isn’t covered before purchasing.
That said, we always try to help our customers wherever we can. We don’t believe you have contacted us directly yet, and we also cannot find a booking linked to the name on this review.
Please email us at cx@lovetovisit.com with your booking details and we’ll be happy to look into this for you.
As your concern is specifically about the insurance policy and what it covers, it may also be helpful to share this feedback with XCover directly, as they are the insurance provider.
Kind regards,
The Lovetovisit Team
Cyle was brill!
I had an issue with my Merlin 5 in 1 pass I purchased for London. Cyle from lovetovisit was vey helpful to me with my issue. He couldn't fix the technical issue, but he resolved it in another way. Thank you so much Cyle, I can actually enjoy my London visit the weekend!
2. juli 2026
Uopfordret anmeldelse
Cyle was very helpful with my request
Cyle was very helpful with my request.
he then called to say that the issue was sorted
Cheers !
2. juli 2026
Uopfordret anmeldelse
Cyle Rees was amazing
Cyle Rees was amazing, sorted my query instantly saving me £40. Thanks Cyle
1. juli 2026
Uopfordret anmeldelse
I was having issues with my…
I was having issues with my ticket,where the tickets didnt get emailed to me but the payment went through. I rang the company and spoke to an advisor called Cyle. He managed to help me straight away and managed to get the tickets sent me.
He was extremely helpful and efficient.
1. juli 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.