loveelectric Anmeldelser 

Never had an EV before so was bit apprehensive. Concerns were unfounded, It was very easy to use the website to chose a vehicle. A good range available to suit various budgets which enable me to see I could get a higher spec vehicle than I thought. Staff were excellent and quick to respond to questions and you can get them on the phone.
I didn’t give 5 stars purely because the lack on info on what hurdles you might encounter to get a home charger fitted. They said that it’s not for them to say as every household is different, but as they are the provider I would expect them to tell you what could be required. You might need your mains d-looping, a dual pole isolator may need to be installed. As these are different providers don’t be surprised if you get your car before your charger is installed. As I found out after I had ordered the vehicle and the charger, that I needed both to be done. The DP isolator was over £150 but the d-loop was FoC.
The delivery was trouble free although the delivery date kept changing - the LoveElectric team kept you up to date with what was happening. I actually got my car early than expected, which was a good thing but the downside was I have no charger at the moment as it’s still to be installed. 😞
However I love the car.

Great experience with Loveelectric from start to finish. Everything was made clear, lots of time to go through all the documents and they very politely followed up with me when I'd neglected to send a form over. Gave lots of updates as to the car's production and delivery and everyone I spoke with gave terrific customer service. Highly recommend!

Love Electric have been great. Allowed me to order the car through my dealership of choice. I've had regular updates and really it has been faultless.

Extremely easy, straight forward and transparent process for selecting and ordering vehicle. Great communication and support from loveelectric team. Fast delivery and seamless handover process.

Absolutely seamless from start to finish.

A wonderful company to work with.

Kept in touch with me throughout. Great service

Professional and helpful from start to finish. Great communication throughout.

Great customer service, very approachable will answer any and all questions.
They make the whole process very easy and no stress.

From start to finish the entire experience with loveelectric has been excellent.

The process was simple, straightforward and very well communicated throughout. The team kept me informed at every stage, answered questions quickly and made the whole salary sacrifice and delivery process feel stress-free.

The selection of both new and used vehicles was very good, and the online portal/process was easy to navigate. Everything was transparent and clear from the outset.

Delivery day was smooth, professional and exactly as described, and even the follow-up support afterwards has been impressive.

The Tesla I received is perfect and exactly what I hoped for. Overall, one of the best customer experiences I’ve had.

Highly recommended.

Amy was delightful, helpful and made sure I walked away with a car I needed in no time at all.

Was an absolute pleasure to work with.

Nice one Amy!

Absolutely dreadful customer service. Ordered my car, heard nothing. Called them. Lost my order so wasn’t placed. Placed order. Long delay on car. Tried speaking with them. No response. Eventually changed order to a different car which showed an earlier delivery. 3 days before delivery date status changes to delivered 2 month ago. Call them. Still no news about delivery of my car. No answer. My HR team message them. No answer. We message on the automatic chat. Doesn’t answer the question. Not really sure what to do and reading these reviews either mine is a unique case or the reviews are not genuine. There’s no way it can be this bad for me and no one else.

Amy was fantastic to deal with when looking at different car options and specs - always very quick to respond and extremely patient when I kept changing my mind on things!

Louisa and Oliver then continued that great customer experience once I'd agreed a deal, both very easy to communicate with and extremely helpful in answering any questions.

Received my love electric vehicle, BMW IX1 xdrive 65kwh. very simple process through placing the order and taking collection around 5 weeks in total from order placed on Easter bank holiday Monday. very happy as car has only done £14k miles and is like new.

lease is through my company's salary sacrifice scheme and should be better off now handing back my old company car. Nice getting the option to choose what car i wish. also changed my home electric supplier so able to charge off peak @ 8p a KWH at home for cheap mileage

Very happy !

Darren

Good communication, easy to get hold of which is a refreshing difference for this kind of service operator!

I would highly recommend loveelectric.
From the moment I enquired with them about getting a car for my wife, to the moment it was delivered and even in adding our private plate - the communication was great.

The team were always polite and gave clear guidance and yet were always very sympathetic to the forever changing decisions that we made.

The process only two 2 weeks from enquiry and our private plate was on the car in under 3 weeks.

Since having the car, my wife had a puncture and this was dealt with the same speed. She booked in the morning and had a new tyre on by lunchtime - at no cost to us... All included in the monthly fee!

All the staff at loveelectric have been friendly professional and helpful during any interaction.

Great team, were able to help me find a car quickly, from order to delivery was 7 working days! the team were really helpful and knew their stuff!

Amy was very helpful throughout and was available for any queries I had.

Good customer service, quick to respond to queries

I’ve had a really positive experience with Loveelectric while setting up my car lease. The whole process was simple and straightforward, and the team were friendly and helpful throughout. They explained the benefits clearly and made everything easy to understand. The support from booking right through to delivery was excellent, and the deals on offer were also really good. Overall, I’d happily recommend them.