GB Vehicle Leasing Anmeldelser 1.237

As my first experience in car leasing, I found my experience working with GB car leasing team really helpful throughout the process with any questions raised dealt with timely. It was a professional experience throughout, with Eliza given a specific mention as she provided hands on support during the difficulties sending through the signed contract to the dealership. With her help this matter was resolved quickly. Given it took a few months before the car was delivered the team kept me informed and this gave me assurance that things were moving forward. Overall a very good experience.

I can’t recommend GB Vehicle Leasing enough. Neil Armstrong in sales did a super job sourcing the car (and colour) that we wanted and even processed the order over the weekend to make sure it was secured. Eliza was our case administrator and kept us up to date regularly, arranged delivery of the car and checked in withe post-delivery. I would definitely use GB Vehicle Leasing again. Thanks so much for a smooth and professional service!!

Tyler has been fantastic from my very first point of contact. Always responded super quick and has been really helpful. Thank you.

Excellent service from start to finish. The process was very efficient, fast, and straightforward, and everything went smoothly with my leased car. The team was helpful and responsive throughout. Highly recommended!

I had a great experience dealing with GB Vehicle Leasing and especially with Dave Fitton, who truly went the extra mile throughout the whole process.

Even though this was part of a new procedure, Dave kept me updated, listened to the feedback, and showed genuine commitment to improving the process for both current and future clients. His communication, professionalism, and willingness to help made a huge difference.

I really appreciated the patience, support, and effort from Dave and the team. It’s refreshing to work with a company that actually values customer experience and takes feedback seriously. Very happy with the service overall and looking forward to working with them again.

This was my first car lease. I had looked at many sites before finding GB Leasing. Their price for the car I wanted was significantly the best. Chris Smith was amazing - he was very clear in explaining the process and answered any queries straight away. Even when in a meeting he would text straight back and say he would call me back at a certain time and did so without fail.
Eliza Hilton took over the administration once I had placed the order. She was very efficient and kept me posted about delivery without me having to chase her.
She was also quick to respond to any questions I emailed to her.
I have just started my 3 year lease and GB Leasing will be my first port of call for my next one.
I can recommend them without reservation.

Initially it started fine, my finance application was completed by the end of March for a Hyundai Tucson, which was an in stock vehicle. I expressed verbally and in email to Craig Wright that I was in urgent need of a vehicle due to my current car being an insurance write off. After being assured my car had been reserved all progress seemed to halt and by the 21st April I still hadn't signed a vehicle order contract. This was despite multiple emails and calls and chasing at my end. On two occasions we agreed a time for a call back that didn't materialise that I found unprofessional. On the 21st April I'd had enough and emailed Craig I'd lost faith and trust and would withdraw from the process. It was no surprise I didn't receive a reply to this email either. I took my business elsewhere and secured a car and vehicle order within 48 hours with a date agreed for delivery.

Tyler gave great advice and help with my first leased car. Great service!

Excellent service and very responsive. Thank you.

First class service for Nathan and his support staff - matters dealt with promptly with clarity and assurance.

My experience with GB Vehicle Leasing was extremely poor and, frankly, concerning.

I cancelled my order at a clear pre-contract stage, having signed nothing and paid no admin fees. Despite this, I was told I would be liable for three months’ rental, which is completely unreasonable given that no agreement had been formalised.

What followed was a series of pressure tactics to push me into proceeding with the deal, including repeated mentions of so-called “termination fees”. This felt less like customer service and more like an attempt to intimidate me into continuing with a lease that was clearly not competitive compared to other options in the market.

I ultimately cancelled on principle. I have no interest in doing business with a company that attempts to impose charges without a signed contract and uses pressure to force customers into unfavourable deals.

I would strongly urge others to think twice before engaging.

Friendly, patient advice

Tyler was knowledgeable and took time to explain the lease system to us.

Quick and efficient.

Excellent service, really efficient and good value for business leading needs

Was a smooth experience from start to finish. Everything explained and was a great deal for the car I chose.
The staff I dealt with at GB leasing (Naomi) were very professional and helpful throughout. I was kept informed at all times.
Would definitely recommend this company.

Responsive and accurate service, always there to find a solution, very happy with support provided

Very easy and straight forward. My questions were answered very quickly and in a helpful way.

Having decided to try leasing our new car instead of the usual way of buying outright we were uncertain that the process would suit us.
Havings spoken to a number of leasing companies I found GB leasing and my first contact Naomi were providing me with information and answers that made the delivery of our new car trouble free
Thank you Mark & Kate S.Yorkshire.