Love Cocoa Anmeldelser 

80
TrustScore 3 ud af 5

2,9

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Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

Another disappointing chocolate, just doesn’t hit the mark. Problem with chocolate is it is either corporate mass produced palm oil slop or the thin nonsense bars of a chocolatier ponce that thinks t... Se mere

Bedømt til 3 ud af 5 stjerner

The actual product is decent, tastes nice and is well presented. The premium paid (over the mass producers) is explained well and a positive. What fell short for me unfortunately was the Easter ha... Se mere

Bedømt til 1 ud af 5 stjerner

Ordered Patisserie Selection ,arrived without any type of packaging with an enormous delivery label defacing the whole of the central part of the box completely obscuring the company logo etc.Lov... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Ordered a few times with Love Cocoa. Yummy chocolates of the highest quality, beautifully packaged and always arrived promptly - Love Cocoa has become a firm family favourite. Looking forward to gi... Se mere

Virksomhedsoplysninger

  1. Chokoladebutik

Skrevet af virksomheden

As seen on BBC Dragon's Den. Buy online luxury chocolate gifts for your family and friends at Love Cocoa. Our chocolate gifts are posted through the letterbox along with a personalised card. The inspiration behind Love Cocoa comes from founder James Cadbury's, great-great-great grandfather John Cadbury, who set up Cadbury chocolate nearly 200 years ago. A philanthropist and anti-slavery campaigner himself, John Cadbury built his company on great ethical grounds, looking after its workforce and improving civil rights, and it is these same ethical values that remain at the heart of our company today. We're making chocolate history. Again. Our mission is to make chocolate consumption more sustainable. The mainstream chocolate industry is shrinking our rainforests, damaging the environment and contributing to global warming on an alarming scale. We want to break the pattern. We protect nature by avoiding plastic and palm oil, and we’re combatting the deforestation and environmental damage caused by unsustainable cocoa farming by planting trees, pledging 1% of our annual sales to the planet and by paving the way for change in the chocolate industry. Our first store opened in December 2024: 36 South Molton Street, London.


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

80 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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2,9

Alle anmeldelser

(80)

7 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

A firm family favourite!

Ordered a few times with Love Cocoa. Yummy chocolates of the highest quality, beautifully packaged and always arrived promptly - Love Cocoa has become a firm family favourite.

Looking forward to giving their chocolates as presents at Christmas. Family members keep “subtly” reminding which chocolates are their favourite - so I already know they’ll be happy - an easy win for me!!

27. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Highly recommended

Not just named "Loved", you also see and taste it. Packagings are more than lovely and taste was/is beyond expectations. Thank you to the people behind! :)

23. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great Chocolate. Great Gift!

I’ve ordered directly a few times now and have always been impressed with both the delivery and quality of chocolate. I’ve also sent the truffles as gifts and the recipients have been overjoyed. It’s fast becoming my go to gift for loved ones.

22. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Since I discovered Love Cocoa I can't…

Since I discovered Love Cocoa I can't stop ordering. You can taste the excellent cocoa quality that other brands lack and I love their range of flavours, always leaving me craving more. I have always had a great and smooth experience ordering from them. Great service too!

18. oktober 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Addictive Chocolate!

I recently bought Love Cocoa truffles as a gift for my partner (salted caramel - his fave!), he absolutely loved the present and the gooey salted caramel centre meant we ate these in one sitting..will definitely be buying more, a little too addictive!

9. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Will be buying again

Ordered some chocolates for a gift and also got some for myself. Loved the taste and the delivery came right on time. As did my mum who my gift went to. Will definitely be ordering again just in time for Christmas. Highly recommend!

1. november 2023
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Twice Bitten, Now Shy

I too was disappointed to find my Easter selection came from France when I had thought I was supporting a British manufacturer.
Prior to ordering again I was assured all products are made in the UK yet the advent calendars used French chocolate and the truffle box bore a Czech postal address.
I see little difference between this and Mondelez outsourcing Cadbury production to Poland.
All in all, LoveCocoa's approach to country of origin seems rather elastic.
I requested an explanation over a week ago but , as other reviewers have found, no reply has been forthcoming.
Given that the products are emblazoned with a Union Jack and the website makes much of their heritage this is misleading to say the least.
The packaging was excessive in light of their green aspirations but delivery was prompt.
I am again having to chase the cashback which has not appeared in my Top Cashback account.

18. oktober 2023
Uopfordret anmeldelse
Love Cocoa-logo

Besvarelse fra Love Cocoa

Firstly, thank you for taking the time to share your feedback. I'm genuinely sorry to hear about the confusion regarding the origin of our products and the issues you've faced.

At LoveCocoa, we take pride in our British heritage and strive to support local manufacturing. Regarding the Czech address on the truffle box, it's related to the new Brexit rules, and not the manufacturing, with it a legal requirement to have a EU office if we wish to export.

For a few selected products, we sometimes collaborate with European partners to bring the best quality to our customers. This might have led to the misunderstanding, and for that, I apologise.
We'll make sure our website clearly reflects this information to avoid future confusion with our goal to make everything in the U.K by 2025.

I'm also concerned about the delay in responding to your query. It's not the standard we aim for, and we will check what went wrong.

Lastly, regarding the cashback issue, this will be a platform issue rather than us, however if you provide more details we can help chase for this.

We value your support and hope to regain your trust.

Bedømt til 5 ud af 5 stjerner

I’ve demolished the mixed selection of…

I’ve demolished the mixed selection of chocolates with some cocktail classic flavours and omg the flavours pop in your mouth absolutely delicious- finished the nutty box and ive basically eaten the whole lot over two days !! I’m ordering more !! Thankyou

29. august 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Salted chocolate almonds are from Czech…

Salted chocolate almonds are from Czech Republic. Nothing remotely like Cadbury’s and disgusting taste - very disappointed

18. august 2023
Uopfordret anmeldelse
Love Cocoa-logo

Besvarelse fra Love Cocoa

Thank you for your comment, and I'm sorry to hear that you were not satisfied with our salted chocolate almonds. I appreciate you taking the time to share your thoughts.

I'd like to clarify that the Czech address you've mentioned is actually our EU office address, required for our operations due to Brexit regulations. This is not indicative of where our products are made. We're working on making this clearer in our communications to avoid any future confusion.

Regarding the taste of our almonds, it's unfortunate that they didn't appeal to your palate. We understand that everyone's taste preferences are unique, and we're committed to catering to a wide range of tastes with our products.

If you'd like to discuss this further or if there's anything specific you'd like us to address, please feel free to reach out to us at jasmine@lovecocoa.com and we will try and make it right. We value your feedback and are here to ensure a better experience for you in the future.

Bedømt til 5 ud af 5 stjerner

What caring looks like

We use LoveCocoa for our welcome gifts when new colleges join the team. They have always been excellent. Today I had an email to say the product we ordered was out of stock, they had already processed the refund and added a voucher effectively making the product free should I wish to reorder an alternative. Which I gladly did taking the opportunity to spend a little more on the gift. What great service looks like. Things go wrong. These people care. And the products are great.

30. maj 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Felt a bit miss sold

Felt a bit miss sold. The chocolates were OK but I was disappointed that on the reverse of the box it said they were made in France. The company pitches itself as a 'Luxury British Chocolate' brand. I found this a bit misleading.

15. februar 2023
Love Cocoa-logo

Besvarelse fra Love Cocoa

hank you for taking the time to share your feedback. I'm sorry to hear that you felt misled regarding the origin of our chocolates. It's important to us that our customers feel fully informed and satisfied with their purchases.

At LoveCocoa, we are proud of our British heritage and branding as a luxury British chocolate brand. However, to ensure a diverse range of high-quality products, some of our chocolates are currently made in partnership with select manufacturers in France, known for their expertise in chocolate making.

We're committed to bringing more of our production to the UK, and I'm excited to share that we're working towards having all our products made in the UK by 2025. This is a significant step for us, aligning fully with our brand ethos and responding to the preferences of our customers.

We appreciate your feedback as it helps us improve and make more informed decisions about our product sourcing and communication. If there's anything else we can do to enhance your experience with us, please don't hesitate to reach out at jasmine@lovecocoa.com

Thank you again for your honesty, and we hope to have the opportunity to delight you with our UK-made products in the near future.

Bedømt til 3 ud af 5 stjerner

Heart shaped box chocolate truffles

Bought the valentines chocolates and was incredibly let down by the taste. The salted caramel truffles only tasted of salt, the champagne truffles only tasted of alcohol. Chocolates of the same flavour all seemed to have different ratios of flavours to them so some were completely unedible. I'm not a fussy eater at all but most of these ended up in the bin. On a plus note, I was not expecting these to arrive on valentines day due to late ordering, but they arrived on the day.

14. februar 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Will NEVER EVER use again

I ordered chocs for Valentine's day and paid £6.95 for next day delivery by DPD but they dispatched via Royal Mail so they aren't going to arrive on time. There is no phone number for this company. There is a "bot" that you can send a message via on the web site but as of yet no-one has come back to me via email or the "bot" to explain what has happened. These were for my dad who was widowed recently and lives alone. It was so important to me to bring him some happiness on Valentine's Day and Love Cocoa have let me down so badly. I am devastated and absolutely disgusted and will NEVER buy from Love Cocoa again.

Update: they have refunded the cost of delivery & chocs. To be fair they've apologised & done all they can.

14. februar 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Disappointing service

I am disappointed with the delivery of my recent order, #53153. I placed the order on January 20 and paid for Royal Mail Tracked 24 delivery, expecting the order to arrive at least on January 24. However, I only received an email confirming the order had been dispatched on January 25, five days after I placed the order.

25. januar 2023
Uopfordret anmeldelse
Love Cocoa-logo

Besvarelse fra Love Cocoa

Thank you for your feedback on your order experience. I'm truly sorry to hear about the delay in the dispatch of your order, #53153. I understand how frustrating this must have been, especially when you were expecting a prompt delivery.

Upon reviewing your case, it appears that a system issue caused your order not to be registered correctly in our warehouse system. This oversight led to the unfortunate delay in dispatching your order. I assure you this is not typical of our operations, and I sincerely apologize for any inconvenience this has caused.

To prevent such incidents in the future, we've implemented additional checks and balances in our order processing system. These measures are designed to ensure that every order is promptly and accurately processed, aligning with the high standards we set for ourselves and the expectations of our customers.

We value your custom and would like to offer a gesture of goodwill for the trouble you've experienced. Please reach out to us at jasmine@lovecocoa.com, and we will arrange a refund for your shipping costs.

Thank you once again for bringing this matter to our attention. Your feedback is crucial for us to improve and provide the service our customers deserve.

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