For new customer, entitled a 25 % off yet it is with restrictions. The product I ordered ( Dr Hauschka- regenerating serum) is not entitled. Then I try 25APP using apps to place order, in vain again... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Products which I had always bought offering great discount this time. If the Nov 11 Promotion that includes my products, then I would like to buy more. On the other hand, the variety of the... Se mere
Virksomheden har svaret
Kieran has helped me solve my problem in the most effective way and has been super helpful and present. Not to mention, she is extremely patient. I deeply appreciated the support given to me throughou... Se mere
Overall the product range offered is great. It would be even better if including some brands like Origins But for the packaging, suggested using bubble wrap for glass bottle. The space inside... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Lookfantastic 是美容護膚精品在線商城，也是英國規模最大、品種最全的專業美妝購物網站之一，提供極具性價比的高品質美妝產品，直接安全運送到世界各地，並以全球無障礙的輕鬆購物方式，為您提供更加有品質的時尚生活方式。
Kontaktoplysninger
3,9
God
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Kieran has helped me solve my problem…
Kieran has helped me solve my problem in the most effective way and has been super helpful and present. Not to mention, she is extremely patient. I deeply appreciated the support given to me throughout. Her attitude is what made everything a smooth customer journey.
10. maj 2024
Uopfordret anmeldelse
Special offers
Good to get notifications when my favorite brands or products on sale or have special offers.
1. maj 2024
The app doesn’t go smoothly
The app doesn’t go smoothly. Every time I want to proceed to another step or back to the previous page, it takes time to load.
1. maj 2024
A very disappointing experience for a first time buyer
For new customer, entitled a 25 % off yet it is with restrictions. The product I ordered ( Dr Hauschka- regenerating serum) is not entitled. Then I try 25APP using apps to place order, in vain again. Then I try LABOUR, coz today is Labour Day, again no discount on the product I ordered. A very disappointing experience with my first purchase.
1. maj 2024
the discount code application is not easy to use, need to check which code is the best for my shopping as I have many different products and brands.
the discount code application is complicated. Not easy to figure out which code is the best to apply.
1. februar 2024
Haven’t received two free products
Haven’t received two free products. It should be free gifts with purchase of Foreo. Sad!
14. november 2023
Cancel my order with no reason
27. november 2023
Missing one sample to me.(ESPA (Sample)…
Missing one sample to me.(ESPA (Sample) Refining Skin Polish 15ml)
Not happy with the courier service .
The delivery staff just put the box in front of my room door
23. november 2023
Disappointed
First time using this site and there is a great discount in black friday. But then after 1 day of my purchase, I got an email said the order is cancelled without any reason. and I am not able to login as member again. Even I go to ask the customer service, just saying is security reason cannot disclose. Never experienced this in any other online shop. As I don't know the reject reason so I won't be able to try another purchase in this site again.
26. november 2023
Besvarelse fra LookfantasticHK
Hello Bonnie,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order being cancelled. I can confirm you have been contacted by the relevant department regarding this.
Regards,
Leah
Ridiculous
Ridiculous customer service. I ordered 2 bottles of Aesop cream. One of the bottles shattered during delivery resulting in cream and glass fragments everywhere.
Though the other bottle did not crack, I was not comfortable with using it as glass could have went in.
I asked to return both items for a full refund or to replace both. They did not allow for either options and we’ve been going around in circles for days.
4. december 2023
Uopfordret anmeldelse
Besvarelse fra LookfantasticHK
Hello Harrison,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Great product selection
28. november 2023
Besvarelse fra LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to navigate and find items wanted.
3. december 2023
Besvarelse fra LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The discount of 25% was not applied to…
The discount of 25% was not applied to my recent order and I am still waiting for a refund.
1. december 2023
Besvarelse fra LookfantasticHK
Hello Bel,
Thank you for taking the time to leave your review.
I am sorry that your discount has not applied. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Besvarelse fra LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The support Billie provided prompt and…
The support Billie provided prompt and professional solution to me which helped me to solve my problem.
30. november 2023
Uopfordret anmeldelse
Besvarelse fra LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Some of the supposed gifts were out of…
Some of the supposed gifts were out of stock and no substitutes at all. I was disappointed.
29. november 2023
Besvarelse fra LookfantasticHK
Hello Huang,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Besvarelse fra LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.