Despatch of goods was very impressive, quick. However, one top sent was the wrong colour, the other had a hole in it. No phone number to contact the shop- very unusual .... and no response to my ema... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is new ski shop in London is really fab! The selection is large and at all price points so options for everyone. The staff are super helpful offering flexible exchanges or refunds if a Christmas... Se mere
Virksomheden har svaret
Last February I was wandering down the Kings Road vaguely thinking that i needed to replace my disintegrating ski jacket. Then my wife spotted teh pop up at 129 and we went inside leaving half an hour... Se mere
Virksomheden har svaret
Service is slow. I bought a jacket online which didn’t fit. I wasn’t able to return easily as the return policy or process wasn’t clear. Someone finally contacted me and sent a return label but 12 day... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Ski and winter clothing store with an exclusive selection of winter sports brands. Shop the new collections from over 30 ski brands including Perfect Moment, Goldbergh, Fusalp, J Lindeberg, Rossignol, Falke, Hestra, Icebreaker, Oakley, Vuarnet amongst many more. Discover our store in London, where we will transport you to the mountains and you can discover the brands you usually only see in resorts. Our expert staff will be on hand to help with anything you need.
Kontaktoplysninger
55 King's Road, SW3 4ND, London, Storbritannien
- hello@londonskico.com
- londonskico.com
3,9
God
202 anmeldelser
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra London Ski Co.
Many thanks, Petch!
Good service, below average communications.
Bought a jacket which was too small for me. I sent it back and received a refund reasonably promptly. I'm leaving 4 stars because communication could have been better.. acknowledgement of receipt of the return and statement of intent to process a refund.
3. oktober 2023
Besvarelse fra London Ski Co.
Hi Ewen, Many thanks for taking the time to review us - we're going to be working on more timely responses going forward.
Besvarelse fra London Ski Co.
Many thanks, Nicolas, enjoy the jacket!
Very good service and excellent product
23. maj 2023
Besvarelse fra London Ski Co.
Many thanks, Richard. Enjoy your new jacket!
Had tTO CHASE MY ORDER ONLY TO THEN BE…
Had tTO CHASE MY ORDER ONLY TO THEN BE TOLD 1 OF THE ITEMS WAS not going to be delivered and a refund was offered
20. marts 2023
Besvarelse fra London Ski Co.
Hi Jason, we apologise for having to issue a refund on your order which was out of stock, at the time we were experiencing a busy period in the store which meant our inventory was not always accurate. I'm sorry this happened to your order but we have taken steps to tighten up any inventory issues going forward.
I haven’t received my parcel and you…
I haven’t received my parcel and you keep asking me for a review !!
7. marts 2023
Besvarelse fra London Ski Co.
Hi Carol, we're sorry we were requesting reviews from you before the item was received. This is automated from Trustpilot and sometimes this can happen before the delivery is made. In this instance shipping to NZ from London unfortunately did take a little longer than usual, we apologise for this.
Lack of details
Lack of details, goods promoted as available online and were not in stock. Rech out to them multiple times.
8. marts 2023
Besvarelse fra London Ski Co.
Hi Hernan, we're sorry you didn't have a positive experience shopping with us, we have taken steps to ensure the stock availability is accurate going forward.
Besvarelse fra London Ski Co.
Many thanks for taking the time to review us, John.
Very happy with a prompt last minute…
Very happy with a prompt last minute shop before heading on my ski trip! Happy with all items purchased and very pleased that my delivery came ‘next day on time before 10am’!
1. marts 2023
Besvarelse fra London Ski Co.
Thank you, Jessica! We're pleased you're happy with the service.
Sent the wrong size jacket
Sent the wrong size jacket
I would still shop with this company
1. marts 2023
Besvarelse fra London Ski Co.
Hi Colin, we're very sorry this happened. We have taken steps to ensure this doesn't happen again in the future if you do decide to shop with us again.
I got Goldbergh ski Jacket
I got Goldbergh ski Jacket. You just put DHL shipping bag.There is no case no packaging. The product was protected.My order was so sloppy...
26. februar 2023
Besvarelse fra London Ski Co.
Hi Handegul, we apologise for the way the item was shipped to you, we have emailed you directly with a more thorough response. Thank you for your review, we value your feedback.
Not much communication about my product…
Not much communication about my product after the initial order confirmation. I ended up chasing as it look a week to arrive. Then it wasn’t th best quality as it has a fault in the stitching but no time to return as I was leaving for skiing the next day.
7. februar 2023
Besvarelse fra London Ski Co.
Hi Hayley, We're sorry the communication was not what you expected, we are looking into how we can streamline this and value your feedback.
Excellent service!
7. februar 2023
Besvarelse fra London Ski Co.
Thanks Ai! We're pleased you enjoyed your experience shopping with us!
The hat was great but I kind of…
The hat was great but I kind of expected a bit better packaging, it was literally just pushed into a jiffy envelope, no box, no paper, no note. It was like I’d left it somewhere and they were just posting it back.
1. februar 2023
Besvarelse fra London Ski Co.
Thank you for your review, Leigh. Through busy periods we prioritise delivery speed but we acknowledge your feedback and this is something we are working on.
Returning an item
Initially the return process appeared a little slow and frustrating but when I did get a response from customer services it was promptly and efficiently dealt with.
1. februar 2023
Besvarelse fra London Ski Co.
Thanks Rebecca
Besvarelse fra London Ski Co.
Many thanks, Georgie!
Problem Solved
Had an issue with the courier and didn’t receive the goods. London Ski Co we’re quick to reach out and send replacement item.
25. januar 2023
Besvarelse fra London Ski Co.
Hi Terri, We're sorry your experience was not seamless with us. Every now and then we experience issues with couriers which are unfortunately out of our control - we're glad the replacement has arrived safely.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.