Order dress for Halloween on 10/9. Site says dress ships in 5 -7 business days after processing. Well, dress never finished processing and never shipped. I sent several urgent emails requesting upda... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Placed order for Granddaughters Halloween costume on October 11th. I have emailed Company 3 times. Each time I get a reply that they will respond 24-48 hours, haven't heard a word. Now, their website... Se mere
Accidentally ordered 2 costumes instead of one. I sent a request to cancel within MINUTES after the order was placed. I never got a confirmation email. I got ONE response to the upwards of 10 emails I... Se mere
I placed an order for my daughter's halloween costume on October 5 and today, October 26, it still has not been processed. They say processing takes 5 business days. They answered my multiple messages... Se mere
1,2
Dårlig
64 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Awful
Awful. Ordered a Halloween costumes on 10/5 and the response I get is that it is still processing. I am now not getting any responses in the past 3 days.
Awful experience - DO NOT BUY FROM THEM!
22. oktober 2026
Uopfordret anmeldelse
This has been an absolute horrible…
This has been an absolute horrible experience. I place an order for a Halloween costume for my daughter on 10/13. With a shipping of 5-7 business days. My order has been in 'processing' status since I placed the order. I have e-mailed the customer service option 3x already and have NOT received a response yet. Now I am scrambling to find a Halloween costume for my daughter. HORRIBLE!
22. oktober 2026
Uopfordret anmeldelse
I placed my order with Lolli and Lace…
I placed my order with Lolli and Lace on 10/04 after being told that orders would be delivered within 5–7 days. When I followed up on 10/19, I received an automated AI response stating that they were busy with Halloween and unable to respond to messages. To make matters worse, my order had not even been processed yet!
I have been unable to get in touch with an actual person or get any real answers about my order. Halloween is right around the corner, and now I am left scrambling to find a last-minute costume for my daughter because I trusted this company to fulfill my order within the timeframe they provided.
It is completely unacceptable to take orders, provide an expected delivery timeframe, and then leave customers in the dark when those expectations aren't met. If you know you're too busy to fulfill orders in time or respond to customer inquiries, you should be upfront about it instead of leaving paying customers scrambling at the last minute.
Save yourself the stress and shop elsewhere. Based on my experience, I would not recommend this company. Very unprofessional, extremely frustrating, and a huge disappointment.
21. oktober 2026
Uopfordret anmeldelse
⭐☆☆☆☆ Absolutely terrible customer…
⭐☆☆☆☆ Absolutely terrible customer service — avoid this company.
My experience with Lolli & Lace has been incredibly frustrating. I ordered a Halloween costume for my daughter on October 7, and getting a straightforward update about my order has been unnecessarily difficult. Customer support has been unresponsive, and I’ve had to repeatedly reach out just to try to find out what’s going on with an order I’ve already paid for.
Savannah’s handling of this situation has been especially disappointing. When you’re ordering a costume for a child for a specific holiday, communication and timely shipping are essential. Leaving a customer wondering whether their order will even arrive, with Halloween quickly approaching, is unacceptable.
The entire experience has left a terrible impression of this company. A business should not make customers chase them down for basic information about an order. I’ve wasted time worrying about whether my daughter will have a costume for Halloween when this should have been a simple purchase.
Poor communication, disappointing customer support, and a frustrating overall experience. I would not recommend this company based on my experience.
7. oktober 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.