Cake was delicious but not like before red velvet was my top fav but now the taste become different compared to first time I taste Lola’s cake. Dislike your staff from Waterloo branch. She’s rude and... Se mere
Virksomheden har svaret
Lokation
Skift lokationWaterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... Se mere
The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... Se mere
Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... Se mere
Virksomhedsoplysninger
Om Lola's - Lola's Waterloo
Skrevet af virksomheden
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrevet af virksomheden
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Kontaktoplysninger
Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, Storbritannien
- +44203 318 1629
4,5
Fremragende
195 anmeldelser
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The cake was delicious
The cake was delicious, very tasty and fresh ingredients. Beautiful presentation too. Would definitely recommend
21. februar 2022
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Cheap bags
The birthday cake almost met the expectations. For the kid’s birthday cake I would expect less cream. However some kids enjoyed the cake.
The reason why I’m giving three stars is because of having poor experience with getting in touch with the customer service via email. My emails never reached customer service and returned back as undeliverable. Furthermore, I know this is a detail but the carrier paper brown cheap bags they use to put the boxes inside rip off easily. On the collection day, my bag handle broke. The box inside the bag was heavy for that bag and I ended up carrying the box. On top of that it was raining so other bag I had ( I bought extra cupcakes), soaked in the rain and ripped from the side.
In past, they were giving proper logo bags for cakes.
In addition, Lola offers loyalty collecting points scheme I only found out at home when reading a leaflet I found sitting on the selling desk of the shop. I wish Lola could improve the selling experience for the price changed and to keep customers as this is a big put off.
20. februar 2022
Besvarelse fra Lola's - Lola's Waterloo
Hi,
Thank you for your feedback.
I'm so sorry to hear about this.
You can send us an email by sending this to hello@lolascupcakes.com.
We are currently having some stock issues with our normal Lola's bags due to a supplier problem. We are hoping to get this fixed as soon as possible, so we can provide our Lola's branded bags to our customers once more.
I will be sure to pass your feedback regarding the Lola's Love Club to our area manager to ensure these are being pushed in store to allow customers the chance the join.
If you would like to discuss this any further, or if you have any other concerns you would like to share with us, please email hello@lolascupcakes.com.
I hope this helps,
Nikky
Great products and service
Order online and picked up my order from Waterloo station. Great service and delicious vegan cupcakes and Victoria sponge cake!
16. februar 2022
Delivered for collection
Had the Red Velvet cake delivered here for a birthday, picked it up when we got into London from the north.
It was one of the best looking and tasting cakes we've ever had.
Definitely recommend this to anyone who loves cakes!!
9. februar 2022
Lovely customer service
I was worried about the cake being destroyed as people left the station, but Susie at Waterloo took extra care in making sure my daughters cake was packed securely. So thank you Susie.
21. januar 2022
Uopfordret anmeldelse
Great service!
17. januar 2022
Best lemon drizzle cake ever!!
I purchased a lemon drizzle cake for my boyfriend’s birthday. The cake was beautifully presented and tasted delicious. It was so moist and not too sweet and it still tasted as fresh and moist three days later as the first day that I collected it and it received so many compliments. The staff were really friendly and helpful as well. I would definitely purchase my cakes from here again! The value for money is exceptional!!
15. januar 2022
I ordered a beautiful cake for my…
I ordered a beautiful cake for my husband’s Birthday.
Cake was ready which I collected 2 days after ordering.
We all loved it was gone within few hrs.
13. januar 2022
Cake was excellent- not dry
Cake was excellent- not dry! Delicious. Ready to collect at time promised. Perfect experience.
6. januar 2022
Amazing cake 🎂
My son 17th bday, I got the salted caramel cake, the cake look great and tasted amazing. I’m so glad I made the right choice. Would definitely buy again Highly recommend!🎂🎂.
Ps: the attendant was very nice also
(Saturday 18/12 around 12:00)
23. december 2021
So impressed with the large cake
So impressed with the large cake - collection was easy and I only needed to order a day before. Cake was delicious - sweet but not overly sweet and the sponge was light and soft. Couldn’t fault anything about the cake or the buying experience
24. november 2021
Loved the Posh Cake.
Loved the Posh Cake.. I had ordered Lolas cupcakes as return gift for my daughter's birthday party. And it was the best idea ever.. the kids loved the cupcakes and the adults indulged in the Posh Cake that I had ordered for cake cutting. In no time the cake was over.
24. november 2021
Great staff and cakes
18. november 2021
Brilliant!
Brilliant!! The cake we ordered fir our daughters 30th birthday was delicious and beautiful. It was really light, fab!
11. november 2021
Always delivering the perfect cupcakes!
Always delivering the perfect cupcakes!
Another birthday order of cupcakes & GF cupcakes and they were delicious! Easy ordering & collection. Thank you!
6. november 2021
The staff were lovely they let me see…
The staff were lovely they let me see the cake and were very helpful , the cake was absolutely delicious would definitely order from here again
4. november 2021
I love Lola's it's easy to order online…
I love Lola's it's easy to order online and the collection was so straightforward. The cake was delicious- I will order all future cakes from Lola's!!! The staff was also very friendly and efficient.
4. november 2021
Great service and delicious cake
Great service and delicious cake. Really pleased with it 👍🏼
1. november 2021
Thank you Team!!!
Cake and ladies at pickup point was amazing. Everybody loved the cake (chocolate and raspberries) even my picky mom 😁
15. oktober 2021
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